North Carolina Feedback

NC - 255 E Parris Ave, High Point - 9/18/15

Already recommended to family and friends. Top notch customer service!

Teresa D

NC - 801 N Main St, Holly Springs - 9/18/15

Another quality, on time repair, by Holly Springs Gerber.

Terry B

NC - 801 N Main St, Holly Springs - 9/17/15

Gerber did a great job , they called me every other day to give me updates about the status of my car , which I though was great. My car looks great , very impressed with them . Thanks again

Sal R

NC - 8813 Ice Dr, Raleigh - 9/17/15

Very professional, prompt, curteous

Rebekah D

NC - 8813 Ice Dr, Raleigh - 9/16/15

Brian and his team were wonderful! Everyone was extremely helpful and made getting my car repaired feel like a simple task. All employees (especially Gus and Ashley) that I interacted with were so personable and hardworking to make sure I had whatever I needed to go about my day when they were fixing my car. Just awesome customer service! Thank you all!

Katie

NC - 2821 Capital Blvd, Raleigh - 9/16/15

Service was friendly, fast, and the results were great. Highly recommend Gerber.

Steven K

NC - 2821 Capital Blvd, Raleigh - 9/16/15

Gerber Collision did a wonderful job with my car I was pleased with their work and even more I was thankful. I would recommend anybody to go to Gerber Collision for repair work. Thanks a lot Gerber for the wonderful job.

Jessica G

NC - 1429 Mechanical Blvd, Garner - 9/15/15

The services was great, I could not believe how much they care by informing me with text messaging and phone calls to keep me abreast of what was going on with my car and details. It was over the top. I will recommend my friends if they have a accident or in one. you could not ask for better services then what they have done for me. Sonny also went over some things that when I was accident before which I was not even was aware of; Thanks again,

Patricia S

NC - 1429 Mechanical Blvd, Garner - 9/15/15

Took five days to complete, great job!

Tyler M

NC - 8813 Ice Dr, Raleigh - 9/12/15

Not only was a great job done on my Lexus but the great staff working at this location is a tribute to your company. Commend them!

Roy I

NC - 8813 Ice Dr, Raleigh - 9/12/15

Went above and beyond. Excellent customer service and car looks like new.

Ashley C

NC - 8125 Market St, Wilmington - 9/11/15

Nicest people , accurate estimate plus on site rentals! I was victim of hit/run and they fixed my car ahead of the estimate time and right at the estimate dollars. I feel like I could trust them any time to fix my car

Barbara B

NC - 2821 Capital Blvd, Raleigh - 9/11/15

Everyone was professional, helpful and courteous. They clearly explained (in layman's terms) everything that would take place to repair my vehicle. From start to finish a very seamless process.

Mike P

NC - 2447 Onslow Dr, Jacksonville - 9/11/15

Amazing place to have your car look new again. Very professional staff that goes that extra mile to complete the work on time and to your highest satisfaction. I received text messages as well as phone calls with updates. Body work on my car was finished a day earlier (staff took under consideration being without a car and with a toddler). Their life time guarantee is unmatched, peace of mind knowing parts as well as paint work is under total protection. I am a highly satisfied customer and will recommend Gerber Collision and Glass of Jacksonville to all who want their car repaired to highest standards.

Dominika

NC - 201 Maynard Crossing Ct, Cary - 9/9/15

I was very pleased with the level of customer service I received at Gerber. When I had questions, the staff was patient with me and thorough in explaining answers. My vehicle was estimated at taking 6 days to repair when in reality I received my vehicle back same-day. When looking over my vehicle in closer detail today (I picked it up yesterday), I have found a scuff mark on the bumper and a silver chip in the paint job on the hood. I did point out the silver chip when I initially saw my car for the first time after the repairs but was told it was just dirt and would come off. After paying out of pocket for my repairs ($1800) I see that 15 labor hours went into the estimate and that is also what I paid for. However, since my repair only took 1 day (less than 8 hours) now I'm feeling as if I paid too much, for a rushed job, on top of ... having defects in my paint and on my bumper. I am not sure why these weren't discovered during the QC inspection by Gerber staff but quickly identified by me. While I was pleasantly surprised to receive my vehicle back on the same-day, I am left feeling like I overpaid for a rushed job, and would rather the appropriate amount of time be spent on my vehicle (that I paid dearly for in labor hours), than to be given my car back on the same day. My expectations of customer service, respect, and timeliness were far exceeded but I have a sinking feeling that somehow I came up with the short end of the stick at the end of the day by paying for a 15 hour job, receiving only 8 hours of attention, and still not having a totally perfect repair. read more

Lindsey M