Oak Lawn, IL - 4718 Southwest Hwy

IL - 4718 Southwest Hwy, Oak Lawn - 11/3/18

David Hopfauf was great!! He was very courteous and understanding over the phone. When I arrived at the facility he was very helpful and fixed my head rests willingly. After getting rear-ended, he made feel a lot better about the situation. Thank you Dave

Dominique J

IL - 4718 Southwest Hwy, Oak Lawn - 10/31/18

I'm a teenager and I had just bought my first car. Later, I discovered that the door was messed up and when it rained water would pour in. I take it in and David H assist me. He was so sweet and fixed the door in 20 seconds. I highly recommend bringing your messed up car to this Gerber!

Zakiya

IL - 4718 Southwest Hwy, Oak Lawn - 10/28/18

I recently had my parents travel to see my family from Ireland. On the day they were leaving, my father drove my car into my garage door, causing multiple scratches to the bonnet, windscreen and front bumper. Luckily he was ok but upset about not only damaging the car and garage but the cost involved in getting them fixed. Having dealt with your company previously for a minor collision my wife was involved in a few years ago, I called Gerber and got my car in for an inspection on Saturday, roughly half an hour before the location was to close for the weekend. We met David H. who after inspecting the car asked if we had time for him to try and take out a few of the scratches immediately. We were delighted and said of course. As happy as we were with that, we were even more excited when approximately 20 minutes later, David drove our car ... out of the garage - and the car looked completely fine! Not knowing anything about cars, we were at the mercy of your estimator and were dreading him telling us how much it would cost to replace. We were both humbled and delighted that your estimator not only dealt with our issue straight away but was able to fix it immediately. And then refused to charge us; instead, telling my dad "to be more careful next time, glad you had a good trip". I hope you know how lucky you are to have an employee who cares not only for your customers but also for your company's reputation. Know that we will speak fondly of Gerber Collision and Glass and your exemplary employees at functions and family gatherings in the future. David made a horrible event for us into a positive experience. I hope you make management aware of the asset they have in David H. read more

Mark O

IL - 4718 Southwest Hwy, Oak Lawn - 10/19/18

Great place great stuff members..always happy with the work they do ..Mr Dave always nice..thanks Dave...

Hector D

IL - 4718 Southwest Hwy, Oak Lawn - 10/15/18

David h. from gerber .. words can't explain the care he has for his customers my insurance sent my car to gerber to be serviced back in September of 2017 from that point on out I felt unappreciated as a customer they I was treated and my vehicle.. anyway long story short I just met Dave all of a week ago at one of my pop up visits and he turned a year long feud into days solution with no head ach and stress in the customer.. I want to again thank him for all he has done he knows the true definition of problem resolution .. THANK YOU DAVE FROM ME AND MY FATHER :)

Alexis M

IL - 4718 Southwest Hwy, Oak Lawn - 10/14/18

David H was amazing from start to finish. His customer service made me feel comfortable and confident my repair was in good hands. He handled my meticulous demeanor with special care. Beth on every visit was helpful and greet me with a smile.

Teresa C

IL - 4718 Southwest Hwy, Oak Lawn - 10/11/18

I stopped in today and David Hopfauf and Robert we're my heroes....They went above and beyond to address and FIX my problem.... EXCELLENT CUSTOMER SERVICE.....Thanks guys!!!!!

Gloria R

IL - 4718 Southwest Hwy, Oak Lawn - 10/3/18

Today was my third visit to Gerber. Dave is amazing with the estimate and very respectful. Beth does a great job communicating. I get coffee every time I come. I refer people to them all the time. My RAV4 seems new every time. Thank you for everything.

Raquel F

IL - 4718 Southwest Hwy, Oak Lawn - 9/9/18

Excellent work, excellent staff!

Charles M

IL - 4718 Southwest Hwy, Oak Lawn - 9/8/18

I had the best experience and service from David H, very personable, focused on my questions and came up with suggestions and then very efficiently solved my issues. People like him, who genuinely show care and concern, are the ones who keep me coming back and tell all my family and friends to see him too. I am a very satisfied and loyal customer to this location.

Janet V

IL - 4718 Southwest Hwy, Oak Lawn - 8/11/18

Excellent from beginning of process to end ...from service to personnel.

Yvonne S

IL - 4718 Southwest Hwy, Oak Lawn - 7/27/18

VERY CLEAN WAITING AREA PEOPLE VERY NICE AND WAITED ON ME WITHIN 15 MIN.THEY CHECKED MY DAMAGE AND MADE NECESSARY REPAIRS WHY I WAITED I MUST SAY IF THERE WHERE 10 STARS THEY WOULD GET IT.THANK YOU .

JAMES R

IL - 4718 Southwest Hwy, Oak Lawn - 7/25/18

Jarod was great! He made my day by putting my Acura TL back to looking brand new when I got the car back. Thank you to all the Gerber team, and especially to Jarod

Daniel G

IL - 4718 Southwest Hwy, Oak Lawn - 7/21/18

The only way that I can show gratitude for the service that I received from both the general manager Robert B and Romiro C was extraordinary ,from the time I came in the shop I was greeted with a smile and shown the most courteous and kindness that I've had in a long time.I'm 63 years old and have been to a lots of shops in my day ,but I rate this place no. 1 I will make it my business to tell everyone that I know in need of a good shop where to go .Very informative

Terry W

IL - 4718 Southwest Hwy, Oak Lawn - 7/18/18

The person I had helping me was Jared! Was was very attentive and helpful! He gave me a lot of knowledgeable information that was very useful to me! I will definitely be coming back!

Danielle P