Ohio Feedback
OH - 5943 Mayfield Rd, Mayfield Heights - 5/7/17
Timely efficient performance
OH - 559 W Main St, Lebanon - 5/5/17
Great service and I love the email updates that they provide. My car was done a week before they promised.
OH - 6101 Cleveland Ave, Columbus - 4/23/17
The gentleman that helped me was very kind and helpful through the whole process. Thank you!
OH - 5264 Dixie Hwy, Fairfield - 4/21/17
Despite the fact that my insurance company is not a common, household name variety, the person (Dave) that provided my estimate clearly had familiarity with them. He provided me a detailed, accurate, and complete estimate, and provided a full explanation. I was advised that the work would likely take 3-5 days; I scheduled the work to be done during a period in which I could reasonably be without my vehicle for 6-7 days (historically, I can't recall work at other collision shops ever being done on time). Imagine my astonishment when I get a call from reception (Lisa) that they have completed my repairs, in 2.5 days, and my car looks new again. Though I hope I never need their services again, I know where to go if that need arises. Thanks Gerber
OH - 5461 Mahoning Ave, Austintown - 4/21/17
Wonderful...wonderful service...5 stars isn't enough. I took my car in the day before my appointment so they could do the repair early the next morning, and holy tamole....called me that same day the car was done.........and.......at a lower cost than the estimate. I will definitely be giving this company the highest recommendation to any one I know who needs their services. KUDOS!!!!!
OH - 8849 Columbia Rd, Maineville - 4/20/17
I was worried about this little collision and thought it would cost me a fortune but the service here was very quick and less expensive than I was expecting. Now, my car looks good as new!
OH - 5461 Mahoning Ave, Austintown - 4/14/17
They helped get my car fixed asap and it looks great they even helped with the insurance company of the lady who hit me to get the case to be closed so they could fix my car after the lady who hit me would not respond.
OH - 5461 Mahoning Ave, Austintown - 4/12/17
I was extremely impressed with the professionalism of the entire staff. I was kept informed during the process and they even finished ahead of schedule. Kevin was particularly helpful. I would recommend gerber to all my friends
OH - 4624 Aicholtz Rd, Cincinnati - 4/8/17
Appreciated the constant updates on the status of the repair. Quick getting the car!
OH - 8849 Columbia Rd, Maineville - 4/7/17
Gerber Collision and Glass in Maineville/Landen is top-notch! From the estimate appointment all the way through completion and pick-up, Tim and the staff at the Landen location took care of us above and beyond or expectations! Not only was the work scheduled and done in a timely manner, I was kept aware of the progress along the way with Gerber's online system via email. On top of that, the day I jot the call that was truck was ready for pick-up, I had scheduling issues that didn't allow me to make it in. The amazing staff at Gerber told me that it was no problem, but there was an impending storm projected over the night to include some serious hail potential... they then told me not to worry, that they be pulling in any and all cars/trucks on the lot as to protect them from possible damage! That's taking care of your customers! I did ... read more
OH - 1046 Dublin Rd, Columbus - 4/7/17
Repairs were done very professionally and in a very timely manner. I am very pleased with the results.
OH - 5820 Shier Rings Rd, Dublin - 4/6/17
I had the experience to work with Drew. I scheduled an appointment for an estimate and he was on time and provided a few options for repair. The vehicle is a 1999 and he cautioned me that parts availablity may be a concern. Upon the repair process, he updated me on a potential snag. The dealerships that indicated that they had parts were unable to locate them. Drew called and explained. He also offered for me to look at other options. Gerber was unable to repair my vehicle. I was disappointed yet pleased with the service. I was refunded my deposit and was treated well by the associates at Gerber's.
OH - 9323 Blue Ash Rd, Blue Ash - 4/5/17
In Nov. 2016 my Car was promised back to me in 3 wks. I got it back, looking good, in about 12 days! The front desk & staff treated me very kindly & politely. They offered to pick me up to get my car. On Mar. 31, 2017, I noticed a seam looked out of place . Without a moment's hesitation they told me to bring the car in & they'd line it up . They took it in April 4th, eager to please. I picked the car up. It looks great & they even replaced my rear tail light. Quality, polite service with a smile. I LIKE IT!
OH - 3965 Brookham Dr, Grove City - 4/4/17
On time good service but had bring back due to front bumper started to come loose. They took it in no problem order new parts. Said they call when parts come in.
OH - 9323 Blue Ash Rd, Blue Ash - 4/1/17
Excellent communications; staff was friendly and very customer-service oriented. This is the second time I have dealt with the gentleman who handled my car repair and I was extremely impressed with his professionalism, his friendly demeanor and his genuine car for his customer's satisfaction.
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