Ohio Feedback

OH - 5461 Mahoning Ave, Austintown - 12/6/12

Since the car accident from past Sunday Dec. 2, this week has been a complete and total nightmare of hurry up's and wait's. The truth is, I expected more of the same for this morning. But instead something very good happened. I was very fortunate to be helped by a young lady by the name of Angela Davis. Not only was she extremely professional with her job, she exercised a true sense of caring and understanding. I have been in the truck stop business for over 30 year and I know the true assets of a company are it's people. They are the first thing the customer sees and they are the reason customers return. Gerber should be very proud of Angela Davis. As a result of my experience dealing with her, I will personally recommend Gerber Collision & Glass to everyone I can.

Larry D

OH - 1046 Dublin Rd, Columbus - 12/4/12

Just a short note to commend you all for a job well done and to compliment you on your outstanding customer service! As you may recall, my family and I were on our way to Columbus, Ohio from Wilmington, DE when I hit a deer while driving my 2005 Town & Country mini van on Saturday November 3rd, 2012. Fortunately, none of us were hurt, but the van had some considerable front damage from the impact. No one likes to have an accident, but your prompt response to our needs helped make the situation more bearable. My van was serviced by you over the next almost 2 weeks and I picked it up on Friday November 16th. All seemed to be wonderful with the van until @ two days ago, when my “malfunction light” came on my dash and the van started making some unusual noises. After taking it to the local Chrysler dealer, it was found a valve not put in ... the bracket properly, had a hole rubbed in it by a belt. Once again, you proved your promise of “unconditional guarantee” on your work to be true. Very reluctantly, the local serviceman called you, Dan, to inform you of the problem. You said the repair would be covered under your warranty. When the Chrysler serviceman got off the phone, he smiled and said “You told me they were nice. They SURE were! I don’t think anyone around here would have been so pleasant!” So, needless to say, you have impressed several east coast residents. Your workmanship, your pride in your work, your caring and your customer service are something you all should be proud of! I hope I do not have a need for your services in the foreseeable future. However if the need did arise, or if anyone needed a recommendation, I can honestly say, I would wholeheartedly return to your shop. I regret I did not get everyone’s name. However, please know I am grateful to each of you for your part in getting us “up & running” as soon as you did. Happy Holidays to each of you, and best wishes for a happy healthy 2013! read more

Paula W

OH - 5461 Mahoning Ave, Austintown - 11/30/12

Thank you so much for your kindness in my time of need. Tony was very understanding and kind. He deliver the car on time as he quoted. And my experience was pleasant and pain less. My car now looks the same way I purchased it. And I will be back when I need your services again. All the employee are nice and knowledgeable. thank you from the bottom of my heart.

Becky B

OH - 6101 Cleveland Ave, Columbus - 11/30/12

GREAT EXPERIENCE,BEST EXPERIENCE I HAVE EVER HAD GETTING MY CAR REPAIRED THE PEOPLE THERE ARE AWESOME...THANKS A MILLION ........

KEVIN M

OH - 5461 Mahoning Ave, Austintown - 11/29/12

dear tony stabile; when i originally dealt with you and gerber collision, i was more than impressed with your professionalism and courtesy. you went way beyond the call of duty. you took care of everything including the procurement of my rental with enterprise. i will always remember and appreciate your excellent representation of gerber auto and will continue to recommend you and your establishment to anyone who wants the best in service. best regards, marilyn green-fisher.

OH - 5461 Mahoning Ave, Austintown - 11/29/12

Just wanted to send a quick note and thank you again for taking care of my son's car. You made the process very easy, we were very satisfied with the results. Thank you, you are an asset to Gerber Collision.

Beckie P

OH - 5461 Mahoning Ave, Austintown - 11/26/12

Good morning Tony, just wanted to thank you for the excellent work you did on my truck. The dedication and professionalisms you displayed is why I would never take my vehicles anywhere else. I have also directed family and friends to come and see you if they need any work done. Thanks again and I hope you and your family have a very special holiday.

David F

OH - 5461 Mahoning Ave, Austintown - 11/23/12

Tony Stabile was my rep. He help in every way he could. Kept me informed till the job was done. Had car done when promised. Did a great job and was very pleased with everyone and everything. Will refer to others that need car repairs. Thanks for a job well done....

Charles V

OH - 5461 Mahoning Ave, Austintown - 11/16/12

Thanks for everything. From the time I walked into Gerber to the time I left with my daughters car everything was great. You handled the write up, and return very professionally. I knew everything that was going on with the car as it was happening. When I brought the car home my wife and daughter were very happy, the work was done perfectly, and the car was spotlessly clean. It looked just like the day we bought it. Thanks again for such great service, and I would never take one of cars anywhere else.

Steve D

OH - 5461 Mahoning Ave, Austintown - 11/9/12

I want you to know how pleased I was with the way you handled the repairs to my 2011 Impala recently. I was impressed with your thoroughness in explaining things to me and answering all my questions in a caring, professional manner. The promptness and efficiency in making the necessary repairs is greatly appreciated. The car looks great thanks to the wonderful repair staff at Gerber Collision.

Elizabeth D

OH - 6101 Cleveland Ave, Columbus - 11/9/12

I had a fantastic experience with this shop. This was the first time I'd ever needed to make an insurance claim for an accident and needed serious repairs on my car. From the rental car being ready at the shop, to the great communication throughout the repair process, to the friendliness of the staff, I was so impressed and happy with the ease of the process. I would absolutely recommend this place and am very satisfied.

Kayleen P

OH - 5461 Mahoning Ave, Austintown - 11/6/12

I highly recomend Gerber Collision in Austintown, Ohio and Tony Stabile. I have been there a few times and Tony has taken care of every detail and explained things so I would understand exactly what was to be done.I will recomend Gerber and especially Tony Stabile and Lisa .also.

Char D

OH - 5461 Mahoning Ave, Austintown - 11/3/12

I want to thank you for the professional way in which you handled the repair of my 2012 Chevrolet Impala. I appreciate being kept informed through the process as the repairs were made. I also want to thank you for dealing with the gentleman who caused the damage to my car as he came to your office to pay the bill. He was impressed with the quality of the repair and said as much when I spoke to him Friday afternoon. Please thank Josh for providing the tail light lens that was found cracked upon further inspection and Theresa for her concern and keeping me in the loop as repairs progressed. I am very pleased with your service and the fact that the repairs were made at my convenience and not only was the outside clean and polished, but the inside had been cleaned as well. Thank you again and you can be sure I will recommend you to anyone I ... know who needs your services. read more

Karen J

OH - 5461 Mahoning Ave, Austintown - 11/2/12

I want to thank you for the excellent service I received at Gerber Collision especially from you. You took time to look closely at my roof damage and gave honest estimation of what needed done. You were even so good as to help me with fixing the slight scratches that needed painted. I will definitely recommend Gerber Collision to anyone needing this type of assistance and will also recommend you as the estimator. Thank you once again for making my experience so positive.

Kayte S

OH - 5461 Mahoning Ave, Austintown - 11/2/12

Tony was a very big help to me the work done quickly and at very high standers I highly recomend gerber collsion & glass

WILBERT C