Palatine, IL - 20338 N Rand Rd
IL - 20338 N Rand Rd, Palatine - 9/24/24
Front Desk was friendly and efficient. Great communication from the "back-end" on the status of the repair. Excellent repair- like it never happened.
IL - 20338 N Rand Rd, Palatine - 9/21/24
Fixed my car withn care. Would Recomend
IL - 20338 N Rand Rd, Palatine - 6/28/24
My vehicle looked great when it was done. My vehicle was cleaned inside and out. I was kept informed during the process. Would definitely recommend. Thanks for the great job Chris.
IL - 20338 N Rand Rd, Palatine - 3/21/24
I must say for my very 1st experience in a collision they made it SUPER smooth and easy. DOMINIQUE was Great and Chris was fantastic dealing with a minor issue I had.. highly recommend
IL - 20338 N Rand Rd, Palatine - 2/6/24
The car, once returned, was professionally cleaned and completed to my expectations. Although delayed a bit to painting time frame, my Chrysler 300 looked brand new. I appreciated the effort , but the time to complete and some of the messaging as to status needs to improve a bit. I do rate the service 5 stars and I would definitely refer others to this store. This is my second car repaired at this location and very satisfied with the service. Thank you !
IL - 20338 N Rand Rd, Palatine - 4/11/23
I had a great experience with the repair shop. They kept me informed and provided updates throughout the repair process
IL - 20338 N Rand Rd, Palatine - 12/12/22
Robert & Dominique were knowledgeable, friendly & professional. I would certainly recommend them to anyone requiring their services. A-1 !
IL - 20338 N Rand Rd, Palatine - 5/4/22
Robert was very helpful and cleaned the inside really good too. He even told me of a product that gets the stains out of my seats.
IL - 20338 N Rand Rd, Palatine - 4/10/22
Very helpful staff, great communication and service! I am very happy
IL - 20338 N Rand Rd, Palatine - 11/4/21
Chris and Ashley are great!
IL - 20338 N Rand Rd, Palatine - 10/8/21
Prompt, professional service. Reasonable prices. I will use them again.
IL - 20338 N Rand Rd, Palatine - 8/5/21
Someone did a hit and run on the back door of my car in a parking lot. Since this was an insurance repair and would require paint, I decided to have some old (self-inflicted) damage to a front fender fixed at the same time. I'm almost glad that the car was hit so I was motivated to get it all fixed. The estimator, Robert E., was professional and careful and answered all my questions. I was given an estimate of 6 working days for the repair, but there was a delay in getting a part, so the computer auto-generated an revised pickup date of August 13. I was apoplectic when I called, but Chris explained about the auto text and said I could ignore the date. In addition, Robert left me a detailed message on my phone that I didn't get until the next day because my phone is useless about alerts that you have a call in the queue. And in spite of ... read more
IL - 20338 N Rand Rd, Palatine - 5/28/21
Robert was very helpful and professional. I was extremely impressed with the communication. The car looks brand new. I will use Gerber collision again.
IL - 20338 N Rand Rd, Palatine - 8/14/20
I could not have asked for a better experience. From estimate on Monday AM to having the car back by Friday. Dina was excellent to work with in all regards.
IL - 20338 N Rand Rd, Palatine - 12/15/19
Excellent Customer Service. Very friendly and efficient
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