South Carolina Feedback

SC - 35 Cecil Reynolds Rd, Bluffton - 4/22/22

Got rear-ended in traffic on Hwy 95. Repairs took just a week and a half from the time I dropped it off until I picked it up! I expected it to take months to get all the parts and do all the repairs and paint. Paint matches perfect on a 10 year old car. They used all Toyota OEM parts, and even upgraded my trailer hitch from $150 Draw Tite to a $600 Toyota hitch. Kept me super informed every step of the way by text. Extremely pleased with quality of work and level of customer service. Would recommend to anyone. Hope I never get in a car accident again, but if I do, I know where I will take the car. Thank you Gerber!

John B

SC - 635 W Wade Hampton Rd, Greer - 4/5/22

I'm so pleased with the service that I received. The team at Gerber corresponded with me regularly to let me know updates on on my vehicle. They were compassionate and thorough.

Ashley Q

SC - 111 Evergreen Dr, Irmo - 3/30/22

I walked in because my BMW was hit on the backside of my fender. Today's problem is a lack of concern. BUT I have to give Brandon C. 5 stars because he surprised me and exceeded my expectations. From the moment I walked in Chase took me by the hand literally , helped me process the claim and was so nice about it. You guys are so lucky to have a team member like this.

Heather M

SC - 635 W Wade Hampton Rd, Greer - 3/24/22

Wonderful staff to work with, kept me informed on what was going on with the repair work. The repair work itself looks like it just came out of the factory could not ask for better service.

Al E

SC - 100 Fontaine Center Dr, Columbia - 3/21/22

I recently had my car repaired and wanted to let you know that the service level I received was great. I would like to point out one employee in particular, forgive me if I misspell her name, Jamila N, she is the best representation for your company. She has an amazing personality and is a pleasure to deal with, she goes above and beyond what most people in her position would do today. Thank you.

Christina C

SC - 2737 Two Notch Rd, Columbia - 3/1/22

Nice staff I just wish the updates were more specific on what time my repair would be ready not just "50% done" type of updates. Overall good experience and I appreciated the cleaning service

Savanna S

SC - 7433 Broad River Rd, Irmo - 2/27/22

I truly walked in scared not knowing what to expect. Tommy S , the GM took my keys, drove the car into the shop, and 10 minutes later shook my hand, and thanked me for coming. I have never seen such transparency at an auto-repair location. I wish your team much success. Thank you very much!

Sundeep K

SC - 4765 Sunset Blvd, Lexington - 2/21/22

The people at Gerber Collision were very professional and courteous. They were able to finish my repair work perfectly and earlier than expected. I am embarrassed to say that I don't remember the name of the young lady at the front desk; however, she was a delight. Kudos and thank you to everyone.

Anne F

SC - 1104 Atlas Rd, Columbia - 12/4/21

Total Professionals!!

Diane R

SC - 2945 Broad St, Sumter - 11/13/21

On 8/10/21 My brand-new SUV sustained damage. I only had my SUV for 4 days and then I was "T" boned, I was very concerned about where to get my SUV repaired, worried if it would ever be the same again. I did my due diligence to find a repair shop to properly repair my SUV, The name Gerber Collision (formally known as John Harris body shop) name kept coming up. I Went to Gerber Collision to see if it was the repair shop for me. Upon walking in the front office, I noticed a very clean and professional looking front office and was pleasantly greeted by the front office staff. I explained my situation to Jesse, and she explained the complete process from the insurance dealings to the complete repair process. At that time, I felt that I wanted to have my car repaired at Gerber Collision. Gerber Collision handled the entire insurance ... process, and I was impressed how hard Joe worked on my behalf with the insurance company. The repair process took a few months due to parts availability. On 11/12/21 I picked up my SUV from Gerber Collision in Sumter SC and I was overwhelming surprised at the fit and finished of all the parts replaced. The paint work was flawless! I took my car for a test drive, and it was without question a perfect repair. I want to THANK the entire staff at Gerber Collision for achieving perfection. I would definitely recommend Gerber Collision to anyone that is in need of collision repairs. read more

Michael

SC - 2821 Azalea Dr, North Charleston - 11/6/21

Vince , Thank You so much for getting my car repaired in record time!! It look great!! To the rest of the team there, I thank you too! Y'all are so nice!!

Cheryl P

SC - 2737 Two Notch Rd, Columbia - 9/30/21

Flawless experience from the estimate through pick up. Repair work is excellent. No surprises at every step. Excellent communication. Completely satisfied.

Jay W

SC - 273 Riverchase Way, Lexington - 9/11/21

Great job and great service! I love that they call and also update you on the progress of your car repair with texts! It is so nice to be kept in the loop on how the repair is progressing. The repair was perfect and completed in a timely manner. PS: The front office staff is helpful, friendly and great to work with as well! ??

Frances B

SC - 4765 Sunset Blvd, Lexington - 9/3/21

Dropped of car on 9/1 to have bumper replaced and painted. I was able to pick up the car on 9/3.

Doug H

SC - 4765 Sunset Blvd, Lexington - 8/30/21

I called to ask about a repair job/quote today & the CSR, Allison was very helpful. She was courteous, polite & upbeat. It was very nice speaking with a cheerful person for a change.

Kimber S