Washington Feedback

WA - 1318 W 2nd Ave, Spokane - 12/2/16

Been driving my 2015 Ford F-150 for a month since this Gerber group repaired it. "Repaired" is an understatement. They literally reconstructed the front end almost from scratch after it was destroyed by the rear wheels of a big rig that collided with me. I literally could not see any difference in outward appearance from when I bought the truck and it drives equally well. I was worried I might lose the former high fuel mileage but not so. Also, they resisted my insurance provider's hints to use cheaper materials because the aluminum body would not be forgiving of that. The work took three months in part because Ford dragged feet on parts supply but my Gerber contact kept me in the loop. Very professional and their clean shop floor demonstrates that. If I were not on the other side of the state, I would commission them to ... refurbish my 2005 Explorer from the ground up. These guys are the best I have ever done business with. read more

Ronald P W

WA - 1318 W 2nd Ave, Spokane - 12/1/16

Excellent customer service and support. Did not feel rushed and provided a quality product when all said and done.

Eric O

WA - 3441 Thorndyke Ave W, Seattle - 12/1/16

Great job. Faster than estimated. Cleaned car interior.

Tom W

WA - 1318 W 2nd Ave, Spokane - 11/29/16

Jeff and Gerber Collision do a very good job. Not only a great job on the repairs of the vehicle itself but also a great job working with clients. Jeff reached out and kept me updated along the whole repair journey. The car is back to new!

Blake J

WA - 821 Central Ave S, Kent - 11/26/16

A fair bid, excellent service (provided transportation to/from home), and the repair looks perfect. I was up against a deadline to get my car back and Gerber Collision in Kent met that deadline with two days to spare. Yay! Thank you!

Linda S

WA - 1318 W 2nd Ave, Spokane - 11/25/16

Had a great experience. Super easy to drop off. They even took my car to Firestone for its winter tires after they were done. Huge help. Went the extra mile. And everybody was super friendly.

Katrina H

WA - 1318 W 2nd Ave, Spokane - 11/22/16

I loved the fact that the communication/update to my car was real satisfying. Connection with the customer is essential.

Donna S

WA - 21101 Hwy 99 S, Lynnwood - 11/22/16

The service was completed on the same day and the staff was friendly and polite. The work exceeded my expectations. I would definitely go back again for any other repairs.

Erik W

WA - 14955 NE 90th St, Redmond - 11/16/16

Everyone was very professional and accommodating, and the car looks great.

Wendy S

WA - 821 Central Ave S, Kent - 11/16/16

I am 71 and this was my first experience with any kind of accident. When I came to you your professionalism in handling my concerns put me at ease. You had everything arranged with the work you would be doing, having a rental car, and keeping me on updated on the process. Thank you for making a rough experience easier to cope with.

Michael S

WA - 1318 W 2nd Ave, Spokane - 11/14/16

Super exceptional service - I dropped in unannounced and without an appointment to get an estimate and set up a time to come back for a bumper repair. I had my two daughters with me and was taken care of in 20min with a complete repair! I have never been treated that well at any auto repair shop and would recommend this place to anyone.

Jess H

WA - 2034 Moore St, Bellingham - 11/12/16

I found the staff at Gerber Collision/glass to be very professional . The staff kept me updated during the repair period and explained the work as it was progressing from start to completion.

Gerald B

WA - 1318 W 2nd Ave, Spokane - 11/12/16

Great customer service, work done professionally and car ready when promised

Alsia C

WA - 14810 Smokey Point Blvd, Marysville - 11/7/16

Wow! Julie P. had provided us a phenomenal customer service experience today. I came by today with my 3 kids for an estimate on our 4runner and everything worked out perfectly. She answered all my questions and provided a written estimate for my husband who couldn't be there. I am glad I came to this shop and was able to work with Julie. She made the process easy and was such a friendly person. Thanks!

Ngan B

WA - 21101 Hwy 99 S, Lynnwood - 11/5/16

Gerber Collision provided excellent service: respectful, professional, and thorough.

Debra M