Washington Feedback

WA - 14810 Smokey Point Blvd, Marysville - 1/15/16

Great customer service. Timely and professional body work estimation. Friendly office and outstanding work. My car inside and out looks so much better than when I left it there. Thank you - you are awesome. I did not use my insurance as it was my fault and I paid out of pocket for the body work.

Toni F

WA - 14810 Smokey Point Blvd, Marysville - 1/14/16

I was satisfied with the service provided!

Cyrus C

WA - 1318 W 2nd Ave, Spokane - 1/13/16

The appraiser and staff were very kind, courteous and professional. Customers were treated like adults and not talked down to. Any and all questions were handled quite well!

Terry J P

WA - 1318 W 2nd Ave, Spokane - 1/9/16

Very helpful and understanding, treated with respect and they provided guidance on the process. Schedule was well communicated and completed a bit ahead of schedule. From a quick visually review the work looks to have been completed with in the required specification.

William H

WA - 1700 137th PL NE, Bellevue - 1/9/16

Rick was very personable and easy going.I appreciate the easy pain-free pickup and drop off.

Zach N

WA - 1700 137th PL NE, Bellevue - 1/8/16

Did a great job in getting the car repaired and it looks terrific.

Penny/David M

WA - 14955 NE 90th St, Redmond - 1/8/16

Took car in on 21 December, with estimated completion date of 31 December. Was delighted when notified all repairs completed and auto ready on 23 December, especially as I was footing auto rental costs! Not only fixed, but washed and detailed inside...looked like it just came off dealer's floor. More than adequate progress reports by text messages to my semi-smart phone. Only problem: this old fossil never texts or checks for same...a telephone call would have been better! Keep in mind that elderly don't "live to play smart phone", we still talk to people.

Henry S

WA - 1318 W 2nd Ave, Spokane - 1/8/16

Great customer service! Friendly staff who took great care of my ride and kept me informed every step of the way. Thank you, Gerber!

Anissa K

WA - 821 Central Ave S, Kent - 1/7/16

All the employees were extremely helpful. They made great recommendations. The service was preformed in a timely manner. They did a great job working with the insurance company and taking care of a lot of issues for us. We had a great experience.

Robert C

WA - 1700 137th PL NE, Bellevue - 1/7/16

the service very good

NHA P

WA - 14810 Smokey Point Blvd, Marysville - 12/31/15

Excellent paint color match, finish and detail. Inner structure and outer panel adjustment was brought back to 99% of original after expressing an initial concern. Car was delivered clean. Good periodic contact with progress reports. No issues with insurance paperwork. Overall rating is an A-, but I would use them again.

Paul S

WA - 821 Central Ave S, Kent - 12/31/15

I was hit in a grocery store parking lot and found the Kent location as closest to my home. Riley, General Manager at this location took exceptional care of my repair from beginning to end and the entire staff showed great professionalism and customer service throughout the entire process. I would highly recommend this office and location to anyone I know because of their customer service.

Tim N

WA - 9827 17th Ave SW, Seattle - 12/29/15

Wish I could give more than 5 stars. Thanks for going above and beyond. USAA has been contacted too

Dede C

WA - 1124 Carpenter Rd SE, Lacey - 12/29/15

Gerber really did a wonderful job as for as my family and I concerned.Everyone here should receive a pay raise,

Champ S

WA - 1318 W 2nd Ave, Spokane - 12/23/15

After going to two previous places, I can say I had the best experience with Gerber. I was turned away from one place after a tree fell on my car because my car was too dirty for them to tell. I took it to gerber and they took pictures, washed the car and then took more pictures. They got my car in within two days and I had it back in 3. I would recommend them to anyone I know and would happily go there again.

Kelsey S