Washington Feedback

WA - 14955 NE 90th St, Redmond - 10/31/23

I had a very smooth and wonderful experience with Gerber Redmond WA. All staffs were very friendly, professional and helpful. Initial conversation, making appointment, damage estimate, vehicle drop off and pick up all went smoothly except I got an appointment after 3 months (called on April and got an appointment for August). Luckily, I did not get further damage on my vehicle. Besides, their service was appreciable. Thank you Gerber Redmond, WA team.

Sony

WA - 1490 Lumsden Rd, Port Orchard - 10/21/23

Service was outstanding! It took quite a while to get our vehicle back, supply chain issues you know, but when we did it was awesome. The vehicle was so clean, repairs were outstanding, Austin was just the best! We still have to go back for one more piece that is on back order, all part of the supply chain issue happening everywhere. We are confident Austin will call as soon as it arrives. Office personnel very courteous! Austin explained everything simply during the whole repair process. Totally recommend this location!

Winnie C

WA - 3014 E 55th Ave, Spokane - 10/20/23

Great job. Like new!

Ben S

WA - 9808 44th Ave NW, Gig Harbor - 10/19/23

The location was convenient, the personal I dealt with during my experience have been exceptional, the work needed was performed quickly, my truck looks great & they were extremely helpful with coordination of my need for a rental car. Thank you.

David L

WA - 9808 44th Ave NW, Gig Harbor - 10/13/23

I brought my car into Gerber Collision and Glass in Gig Harbor several times. both times I was luck enough to work with Drew Veranzzarro. Drew is knowledgeable, professional and personal. I have been VERY satisfied with the manner in which Drew worked with me and the results of his efforts. I would highly recommend Gerber of Gig Harbor and Drew Veranzzaro to anyone who needs work done on their car.

Thomas R

WA - 3014 E 55th Ave, Spokane - 9/25/23

Wonderful staff and very professional. They went above and beyond! Very pleased and this will be my go to shop from now on!

Ivan K

WA - 11425 W Sunset Hwy, Airway Heights - 9/22/23

Did a great job. Thanks!!!

Stephanie J

WA - 2838 Black Lake Blvd SW, Tumwater - 9/20/23

Dear Sir/Madam, I hope this message goes to the right department of Gerber Collision and Glass. If not, please forward it to the correct department. This message is intended to complement two outstanding employees who assisted me this morning at your business location at 2838 Black Lake Blvd. SW, Tumwater, Washington 98512. This past Saturday, 16 September 2023 while driving on I-5 North (Washington State) my car was sideswiped by a speeding hit-and-run driver. My insurance authorized repairs to be made at this Gerber location. By me going to this Gerber location for help today turned out to be a wonderful experience. I was first greeted by Emma M with a warm smile and a beautiful personality. During this stressful time, Emma made me feel at ease immediately. After explaining Gerber's scheduling and taking my information Emma introduced ... me to Wyatt T. Again, a Gerber employee with a great smile and wonderful personality, Wyatt looked at the damage to my car and must have taken at least 20 different photos of the damage, and explained to me his opinion of what it would take to make repairs. I received an estimate an hour later through e-mail. For me, these two outstanding employees made my stressful situation bearable. I am one happy Gerber Collision and Glass customer. I will recommend this repair shop to all my friends and relatives. Thank you, Douglas read more

Douglas B

WA - 21101 Hwy 99 S, Lynnwood - 9/12/23

The best part of getting in a car wreck was getting to meet Fiona at the Lynnwood Gerber location. What a delightful person! I know people must call her all the time with frustrations and anger and she was always so pleasant with me. Hooray for Fi!

Britta

WA - 21101 Hwy 99 S, Lynnwood - 9/9/23

Fi, my main point of contact, and John were transparent and kind throughout the process. The car was restored to pristine condition. Thank you Gerber Team!

Samuel P

WA - 9808 44th Ave NW, Gig Harbor - 8/26/23

Incredible service, kind and productive staff, great turnaround timing. Great experience!

Emma M

WA - 6211 W Okanogan Ave, Kennewick - 8/25/23

I just picked up my vehicle , me and my husband are extremely happy with the service received by Lilly, She was very knowledgeable and I am so glad she is my new go-to person , she gave me her personal cell pone and was able to get us brand new doors instead of used ones, I loved that she was available even afterhours . This company just gained a new customer , Thank you Lilly V.

Sheri B

WA - 2838 Black Lake Blvd SW, Tumwater - 7/17/23

Gerber Collision does amazing work I am very satisfied with my vehicle. Kevin and Emma are very helpful and kind I highly recommend Gerber Collision for any of your collision repairs.

Leo H

WA - 3014 E 55th Ave, Spokane - 7/16/23

Everyone at gerber collision were top notch. My car was there for 2mo because some of the parts were back ordered nationwide and I was updated weekly. I could go on... They were great and I'd highly recommend them. Thank you everyone

Alene M

WA - 9808 44th Ave NW, Gig Harbor - 7/12/23

Dustin B. our estimator worked diligently to get our truck quickly repaired. We were on vacation towing our 5th wheel camper and couldn't move without the truck. The work was done beautifully and professionally. Everyone from the receptionist and technicians were worthy of my 5 star rating.

Mark S