Washington Feedback

WA - 8530 Cedarhome Dr, Stanwood - 9/16/14

Thank you to Summer and all the staff at Gerber Collision & Glass in Stanwood. I was saddened that my 2010 Chrysler Sebring was a total loss but I was glad I received such professional and friendly service. Hope I never are in need of their services again but I will take my vehicles there from now on and will recommend them to everyone I know.

Carrie H

WA - 21101 Hwy 99 S, Lynnwood - 9/15/14

GREAT JOB!

SUSAN H

WA - 21101 Hwy 99 S, Lynnwood - 9/15/14

Everyone @ Gerber has been fabulous. A joy to work with. Nobody wats to have a deal w/an accident but they have made the experience painless.

Larissa Y

WA - 1318 W 2nd Ave, Spokane - 9/15/14

Oh my gosh!!!! I met with Gary S. this last Saturday morning, Sept. 13, 2014. Someone tried to break into my car over the night. The drivers side, front dood lock my pushed in and scrtches by the lock and hatchback. Gary mentioned if it's nothing to big, we won't charge you. I laughed and said, yes you will. I had my appointment this morning to get an estament. The guy in the shop brought in the door handle and just needed to put the screws back in. As I am waiting I go up to Gary to pay him.I even threatened to loiter until I got a bill. He said, "Loiter away." They also want to buff the scrathes as well. And shedualed to do that. I do a lot of networking in my city, doing fundraisers. I promis this, word will be going out today, promoting Gerber Collision and Glass. The moment I walked in on Saturday, whatever the outcome, i ... new I was in good hands. Safeco is my insurance, and I have gone to a different business in the pass, so when Safeco referd me to Gerber, I had some hessitation. Gary from the walk in to leaving , went way above and beyound the meaning of customer service. The guys in the shop were just as awesome too. I will be telling hundreds of people in my city about Gerber. Thank you Gary S. This location will be having Pizza for lunch tosay. read more

Frank C

WA - 14955 NE 90th St, Redmond - 9/12/14

I was extremely satisfied with Sean G. of the Redmond Location. He took the time necessary to make sure that our vehicle was repaired correctly, and he was very good at communicating with us. In the end, the repair was outstanding, and looked like a new vehicle. It is that type of customer service that really made the whole experience shine. One is easily able to tell that Sean takes pride in the final product and goes out of his way to make the customer service experience a good one. In this case, the Redmond location of Gerber is the beneficiary of his professionalism, and such actions make Gerber in Redmond the go-to shop when you need repairs.

John M

WA - 14955 NE 90th St, Redmond - 9/12/14

After a tire decided to explode going @ 70mph, the rear fender on my Chinook camper van was damaged fairly severely. The team at the Redmond branch were relatively quick and kept me up to date nearly every day. Jerry was very polite and professional. The repairs were somewhat challenging with recreating the assorted stripping of the van. I am a bit of a stickler on body work having done a lot of it in my time and I will say that they did an impressive job. The paint matched as good as possible on a 1988 van with no hint of any prior damage. Good job team Gerber!

Davis B

WA - 365 Rainier Ave N, Renton - 9/12/14

Jimmy, Just wanted to thank you and your staff on a fabulous job on my car. Not only was the repair great--the condition when I picked up the car was a very nice finish to my experience. Thanks again,

Oliver E

WA - 8530 Cedarhome Dr, Stanwood - 9/12/14

Hi, I just wanted to pass on a big THANK YOU for the work done on my car. It was done early. I received many updates via text or phone call on the status of the car while it was being worked on. The people were very friendly and helpful. I will and already have recommend this shop to my friends and co-workers.

Kent E

WA - 3441 Thorndyke Ave W, Seattle - 9/12/14

Shona at the front desk was great and so helpful. The technicians were great in keeping me updated, and also being very prompt/streamlined in ordering parts and putting the repairs on my car. Very happy with the final result. Overall, really good experience and customer service!

Sinae H

WA - 821 Central Ave S, Kent - 9/11/14

I came into Gerber Collisions today looking for an estimate on how much it would cost me to fix a scratch i had on the side of my car and hoping it wouldn't hurt my wallet too much. I met Robert and he explained to me that the scratch was just paint residue from the car that hit me while i was parked, He came out with some sort of spray and wiped that scratch right off. I really appreciate what he did and i couldn't thank Gerber collisions enough for their help and excellent customer service

Yonis

WA - 14955 NE 90th St, Redmond - 9/10/14

Everything was excellent thanks to Sean G., thank you.

Carolyn B

WA - 1970 S Burlington Blvd, Burlington - 9/10/14

Very pleasant personnel. Was a real nice experience and they did all that they said they would do. Would recommend to others.

Mary K

WA - 21101 Hwy 99 S, Lynnwood - 9/9/14

We were treated so nicely. Had one very small glitch which they handled IMMEDIATELY. The whole experience was very professional.

Jerry A

WA - 8530 Cedarhome Dr, Stanwood - 9/9/14

Customer service was outstanding, very friendly, I loved getting the updates, definitely will be using again.

Jessica H

WA - 1970 S Burlington Blvd, Burlington - 9/6/14

My insurance company, Ameriprise Auto and Home, is not on your list! Cedar S. is a great representative of your business; she is professional and helpful. The work is quality! I always recommend Gerber to my friends.

LEANNE S