Arizona Feedback
AZ - 41801 N 41st Dr, Anthem - 12/28/17
excellent communication, work got done during holidays, very polite I hope not to have to return but will if need be.
AZ - 41801 N 41st Dr, Anthem - 12/27/17
My car looks and drives like when it was new. Jeff K. did a great job of keeping me informed where they were with the repairs. They did a great job and I highly recommend
AZ - 4670 S Palo Verde Rd, Tucson - 12/27/17
I wanted to give really high praise to Marcela P. I wnet to your Palo verde Store to get an estimate on my 2015 Audi A5. She greeted me with extreme courtesy and was very professional in handling auto estimates. She is a great employee and very considerable. Thank you for this great hire.
AZ - 4670 S Palo Verde Rd, Tucson - 12/26/17
A++++ customer service. I've had two cars fixed and got them back earlier that expected. Body worked looked perfect and you couldn't tell the difference in the paint in the repaired areas. Ernesto M. was not only professional but always very kind and compassionate.
AZ - 41801 N 41st Dr, Anthem - 12/21/17
Jeff K. was a gentleman and a professional; he treated my wife with respect, listened to her concerns and explained what he planned to do to repair our Van; He treated me in the same manner when I picked up the vehicle; He explained what was done and showed me pictures to ensure that I understood the effort of the repair; The van looks good and we are very happy with the quality of the work and the service we received; Additionally, Leah was very nice, responsive and friendly with all our administrative transactions needs.
AZ - 41801 N 41st Dr, Anthem - 12/20/17
"OUTSTANDINGLY GOOD QUALITY, SEEMLESS SERVICE". Very informative and patient when answering questions. Also some of the best customer service I've seen in years. Definitely spreading the word and coming back when needed.
AZ - 41801 N 41st Dr, Anthem - 12/20/17
Gerber was a serendipitous discovery for my car's rear bumper repair, and what a great discovery it turned out to be. From the front desk check in with the administrative assistant in Anthem, Arizona to the review and visual explanation of my car's repair from Jeff K. upon checking out was an extremely positive experience. Due to the Holiday Season, I realistically did not plan on getting my car back in less than a week. I left my car at Gerber at 11:30 a.m. on a Tuesday and received a phone call the next day at 3:00 p.m. that my car was ready to pick up. The text, email and phone communication of Gerber with customers is exemplary. Having access to Enterprise Rental located inside the Gerber Repair Shop was an added plus. The Enterprise staff is very accommodating as well.
AZ - 41801 N 41st Dr, Anthem - 12/20/17
Jeffrey K. did an amazing job with everything! I never do reviews but Jeff really impressed me with how he kept on top of the communication. I never had to call Gerber once because he would call with updates or I would get an email update. The drop off/pick up process was easy. The entire staff at Gerber was just as great too! Thank you all for taking care of my car and me! Merry Christmas!
AZ - 8045 S Priest Dr, Tempe - 12/15/17
The customer service and repair work was excellent. I had to return when my bumper wanted to "pop out" on the corner, but Bill H., the general manager made sure it was corrected. Thank you. I will always recommend Gerber at this location.
AZ - 1841 E 3rd St, Tempe - 12/13/17
1. Jasmine is the 'face' for Gerber at this location. Polite, keeps eye contact, answers questions, sensitive to customer stress. 2. Alex did the estimate, quiet calm, answered questions. overall good customer information over the phone, polite and not rushed dispite the lateness of the hour on a Friday. 3. responses re:rental, time of pick up, etc. quick and efficient and polite please do not ask for eval on cell phone, the phone is very old and gets blown away. regards
AZ - 8045 S Priest Dr, Tempe - 12/11/17
Jordan C. was awesome! They had my truck scheduled for two days of repairs, but he got me in and out in 1 hour! I really appreciate him working with me to get me back on the road in my work truck. If I ever need repair on my personal vehicle, I know where I'm bringing it. Thanks again to the Gerber team.
AZ - 7530 E Hampton Ave, Mesa - 12/9/17
Great service, great results, and my service rep kept me in the loop from start to finish. Thanks, my family and I will keep your company for future needs.
AZ - 8045 S Priest Dr, Tempe - 12/2/17
Helped me with a black smudge on my car that I thought needed paint. Brian K. came out and just whipped it off. Was so happy and thankful.
AZ - 7530 E Hampton Ave, Mesa - 11/29/17
From the minute I walked into the door till the time I got my car back 2 days later, I felt like I was Gerber's most important customer. My car was ready when promised and it looks GREAT!!! I couldn't be happier! They even buffed out my ugly looking headlights even though I just went in for a bumper replacement! I'm so impressed with Gerber's customer service, that I will definitely use them again!!!
AZ - 41801 N 41st Dr, Anthem - 11/28/17
Jeffrey was awesome. Excellent customer service. He went above and beyond to provide timely updates with photos
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