Aurora, IL - 19 S Route 59
IL - 19 S Route 59, Aurora - 10/28/16
Courteous, fair priced, quickly fixed, nice outside detailing too...removed some surface scratches at no extra cost. My second time using them... highly recommend
IL - 19 S Route 59, Aurora - 10/21/16
Great job as always!
IL - 19 S Route 59, Aurora - 9/23/16
car was done on time quoted. thay called to let us know were thay where with repairs. car looks better than new very happy with repairs made. thanks keep up the good work. we will recommend you to other.
IL - 19 S Route 59, Aurora - 7/25/16
Couldn't be happier with the resolution of my repair. Jackie was efficient in determining the source of the misaligned part and promptly ordered a replacement. She also assured me the color would match as the technician located and recorded the color code prior to my departure. A follow-up phone call from Pamela announced the arrival of the part and a repair date was established. Thank you to both Jackie and Pamela for the ease of repair from part identification to installation. p.s. Pamela, I hope your dog is doing much better!
IL - 19 S Route 59, Aurora - 6/5/16
Five stars! Someone broke the mirror and housing on my SUV. I went to one place, Gerber's because my daughter had her vehicle repaired there last winter. Jennifer W. gave me a very reasonable estimate and told me she'd call when the part came in, which she did in a few days. She said I could come in anytime and they would install it while I waited. I was in/out within an hour and was very pleased with the work. Thank you to your staff, especially Jennifer, who was very nice and helpful.
IL - 19 S Route 59, Aurora - 5/8/16
Jennifer W. was the estimator who did an excellant job and was friendly and explained everything that was to be done. The service was quick and the work is outstanding. I am going to take my other car back for some work. great store.
IL - 19 S Route 59, Aurora - 4/18/16
They did a great job and quick
IL - 19 S Route 59, Aurora - 4/15/16
An awesome job of taking care of my poor battered SUV! The ladies handled the whole situation perfectly and made it as painless for me as possible. I would recommend anyone to them. Thanks ladies!!
IL - 19 S Route 59, Aurora - 4/7/16
Excellent service. Very professional. Polite, respectful, and considerate. Definitely going to go back there when I need service done.
IL - 19 S Route 59, Aurora - 2/1/16
I was extremely pleased with the service I was afforded at this shop. It was Romeo and Pam that helped me through this ordeal and I am grateful.
IL - 19 S Route 59, Aurora - 11/30/15
This is the 2nd time my vehicle has been serviced at this location. My repairs were being completed during the recent 2015 Thanksgiving holiday season and there were some initial mis-understanding as to when the repairs would be done and my vehicle ready for pick-up. Thanks to Jim G., Estimator, what could have turned out to be an unpleasant/anxious experience turned around to be just the opposite! Mr. G. kept me informed and even went the extra mile to contact me when he noticed that my car was still in the center's parking lot although it had been completed a couple of days prior. Mr G. picked me up from my home since I did not have access to transportation having returned my rental earlier in the week. In conclusion, due to the personal/patient service I received from Mr. G. I would definitely "wreck-commend" this Gerber ... read more
IL - 19 S Route 59, Aurora - 11/27/15
The actual work done was great. Jackie {facility manager} worked out a set-back we encountered. Overall I was satisfied w/ the experience.
IL - 19 S Route 59, Aurora - 11/19/15
Excellent service! Highly recommend! From the start first met Pamela when inquiry on phone and in person to make the repair appraisal and appointment. Pamela was friendly, informative and always a pleasant response when calling for status updates. Jim the nice guy who provided the estimate for repair and followed through with insurance matters to get the job done. Raul who called and actually left a message regarding repair status, seems nobody leaves messages anymore?! I did not get some of the other's names but I wish to Thank one and all for the Excellent service! Hope I don't need body work again but if so I know where to go to get it done! Regards,
IL - 19 S Route 59, Aurora - 11/18/15
Remarkable service, 800 358 0996high is what I have grown to expect, especially if Jim is involved. I went to his previous location only to find out he was at a new location. So, I went to find him. Minor repair for Jim, not so for me. Previously worked on it, maybe I messed it up?? Talked to Jim. 5 minutes later repair was complete (done right this time). Jim handed me the keys and said "you're ready to go". I asked how much I owed him. He chuckled to himself and said "nothing, it was a simple fix". I committed to him that I will continue to refer Gerber, especially Jim to any and all that need work done. This was my third interaction ith Jim. While I hope there will never be another need to see him, I KNOW where I'll go for future work. Thanks Jim.
IL - 19 S Route 59, Aurora - 8/6/15
Very smooth process. Mike, the general manager, was extremely helpful as was everyone in the office staff. We especially liked the arrangement with Enterprise allowing us to have a rental car during the repair period without having to use a separate invoice. Thanks!
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