Buffalo Grove, IL - 20445 Milwaukee Ave
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/30/10
You should be proud of the service you provide as well as the repair work you do. It is obvious that you care about your customers and when you give your word, you follow through. Thank you as this type of service is very hard to find these days.
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/30/10
The technician guy (JImmy) is a friendly and good customer service.
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/27/10
Took my Honda CRV for repair, the car was ready in 4 days, the service and quality so far are great.
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/22/10
I recently had my car repaired at Gerber. I had excellent service. I was particularly impressed with Jimmy. He had a great disposition and was very helpful.
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/13/10
They fixed what they could then we had to wait 10 days to get additional parts from Saab. I must admit the customer service by all involved surpassed my expectations. They even fixed a few extra items. The management went out of their way to be sure I was satisfied.
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/7/10
My car was ready 1/2 day earlier than expected. Again, beautiful work and I can't tell what was replaced.
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/26/10
I would like it noted that Peter with your BG facility provided me outstanding service today. He went above and beyond, was very polite and fixed the problem immediately. Kudos to him and to whoever hired him.
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/20/10
I have used Gerber 3 or 4 times over the last 6 years, mostly for minor collision repairs. Each experience has exceeded my expectations. The staff is courteous, knowledgeable and deliver what they promise. In a world where good customer service has become rare, Gerber has maintained a winning formula.
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/7/10
Top Notch Service
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/4/10
Excellent work -- quick turnaround -- fair price.
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/28/10
Unfortunately, I have had more than one occasion to have Gerber repairs on my two vehicles over the last 3 years...;twice on my Lexus and twice on my Honda. The repairs were outstandingly performed! Color matching was perfect even thought the Lexus is 16 years old! The courtesy, personal attention, and concern by the staff gave me confidence that the work would be excellent...and it was!
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/27/10
"The team at Gerber Collision-Buffalo Grove, IL is a great example of "Excellence in Customer Service" The receptionists at the front desk are kind and friendly and make sure that you are greeted and waited on the minute you walk through the door. The adjusters (especially Jim) are kind, patient and thorough when going over the damages of your vehicle and making sure that you understand everything that will occur before you leave the facility. Even the service managers and technicians make themselves available to you to explain any complications to your repairs. My particular repair was supposed to be quick, the auto manufacturer sent the wrong part and both Jim my adjuster and the repair manager came to let me know what happened, apologized for the mistake, asked me what course of action I wanted to take, then proceeded ... read more
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/22/10
This shop is the best! Super helpful! Wonderful work, exceptional paint job. Thanks to everyone that helped me get my car back better than ever. Didn't even know that it was in an accident. Amazing people and fantastic work! Recommend it to anyone!! Great place to have your car fixed like brand new!! Thank you Gerber Staff! I hope I don't have another accident, but if I do, this is where I am bringing my car!!
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/18/10
For the last 10 years, we had used the great services of Gerber in Buffalo Grove. We had there just about every car we own. The service is friendly, and VERY professional. When they give you a start and finish date, it is always on time. Tom-the Production manager, is a master at GOOD customer service, and the quality of his work is perfect. I would strongly recomend The Gerber facility in Buffalo Grove to ANYONE. Many thanks, Yohay H Buffalo Grove IL.
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