Chicago, IL - 3425 N Halsted St

IL - 3425 N Halsted St, Chicago - 10/24/13

Tom Roznowski provided excellent customer service along with everyone else at Gerber. Customer service was prompt and communication was flawless! My car looks great and was well taken care of, thank you!

melissa t

IL - 3425 N Halsted St, Chicago - 10/23/13

"My car was in a fairly serious front-end collision, there was a good amount of damage ($10,000) and, having just bought the car the year before (used) I was terrified that insurance would total the car out or that the repairs wouldn't make it "like new" again. To say I love this car is an understatement, so the thought of losing it made me sick. I had it towed to Gerber and my adjuster, Concetta, got right to work with the estimate. She also discussed with me the benefits of filing the claim via the at-fault party's insurance rather than my own, which I had never done, and I've been really happy with the result - I didn't have to pay my deductible, the other driver's insurance paid for a rental for me, and I just got my insurance renewal and not only did it not go up, it went down! Once insurance approved the estimate ... totals Gerber began work. Because the repairs were extensive the anticipated completion date was 4 weeks from the day I dropped it off. Concetta kept me updated on the progress, I was given a rental car by the at-fault driver's insurance and having an Enterprise location in the repair facility was very convenient. Repairs were completed a week ahead of schedule and my car looks and feels just like it did before the accident. I was really happy to see that they reapplied my City Sticker and State Park Campground sticker to the new windshield, and even more surprised and happy to see that when it was all done, my car got a professional detailing (and boy did it need it, just two weeks before we had been camping!) I really appreciated that I was kept in the loop in terms of what was happening to my car, even what parts were ordered for it, and Concetta was very patient with my 80 phone calls asking "is it done yet?" When I had to bring the car back in for a minor repair (the airbags deploying or the impact must have loosened a radio cable and a button on my stereo wasn't working) there was no, "schedule it and we'll see if insurance will cover it" or anything, Concetta just asked me what day was convenient to go in, I went in, they fixed it at no cost, and now I can listen to my iPod again. Easy peasy. I hope I don't get into another accident any time soon, but at least now, if I do, I know of a reliable and honest place to take my car!" read more

Becky S

IL - 3425 N Halsted St, Chicago - 10/16/13

Excellent service and outstanding support & communications from Concetta Hutton

Edward S

IL - 3425 N Halsted St, Chicago - 10/15/13

"WOW for the service! WOW for the professionalism! AND WOW for the great job done fixing my car! Big THANK YOU you to the girls in the office Fate, Tea, and... (from http://www.yelp.com/biz/gerber-collision-and-glass-chicago-5)"

Ivana M

IL - 3425 N Halsted St, Chicago - 10/14/13

excellent quality work completed on time. Friendly administrative staff at the front desk.

wayne G

IL - 3425 N Halsted St, Chicago - 10/10/13

QUICK &COMPETENT SERVICE MADE THIS REPAIR A STRESS FREE EXPERIENCE FRANCISO SANCHEZ WAS A BIG HELP AND ANSWERED ALL MY QUESTIONS & CONCERNS.

PATRICK P

IL - 3425 N Halsted St, Chicago - 10/6/13

It was fabulous working with Conchetta (spelling?) and all of the people at Gerber at this location! All of the women were wonderful. I assume the guys who did the repair were great, too, as they finished my car prior to expected, and it looks great. Thank you all so much! Barbara

Barbara S

IL - 3425 N Halsted St, Chicago - 10/4/13

Perfect experience. Francisco and all of the counter staff were very personable and well organized. Francisco did a follow up status call a few days in. The quality of the work was exceptional. on a scale of 1 – 10: i give you guys a 10.

Barry L

IL - 3425 N Halsted St, Chicago - 9/27/13

Very nice and professional staff. They fixed the car in 4 days, 3 days faster than we were told. Before they returned the car to us they also vacuumed it. We will recommend this service center to our friends in the future. Thank You! Karin

karin T

IL - 3425 N Halsted St, Chicago - 9/25/13

This was the first time I ever had a fender-bender and while the circumstance was unfortunate, Gerber made the experience enjoyable! The customer service of all employees was beyond any high expectation. Concetta Hutton was such a pleasure to work with as she is so professional, efficient, and friendly! Her pleasant demeanor was truly appreciated and made the overall process incredibly easy! I will be sure to recommend this Gerber location to all!

Martha S

IL - 3425 N Halsted St, Chicago - 9/25/13

A 10 plus job on the van repair. Always communicated the progress of the repair which we appreciated very much.

Francisco Jr. A

IL - 3425 N Halsted St, Chicago - 9/23/13

Gerber did a great repair job on my vehicle and did so in a timely manner. They made sure that I was satisfied before driving away.

Loren S

IL - 3425 N Halsted St, Chicago - 9/23/13

the service was excellent!!!

tamecia d

IL - 3425 N Halsted St, Chicago - 9/21/13

Tom Roznowski provided excellent customer service. He was friendly, expedient, and knowledgeable regarding the necessary repairs. He was also very good at communicating, and kept me apprised of the repair status via email. Additionally, the assistant at the front desk was a pleasure (blonde, Eastern Europesn accent :)).

Karen Z

IL - 3425 N Halsted St, Chicago - 9/14/13

absolutely wonderful service. concetta was very professional and kept me well informed.

Molly R