Chicago, IL - 3425 N Halsted St
IL - 3425 N Halsted St, Chicago - 7/26/12
To whom it may concern: I recently had collision repair to my auto and really want to give huge accolades to Cecilia (unsure of spelling) Garcia. When I dropped my car off I had limited time to check-in and she did everything possible to help me not miss my flight. An estimator (is that what you call them?) was not available and she took control of the situation and I was in-and-out in fifteen minutes. When I picked up my car she remembered me, my car, and situation. She was so personable and expedited the entire process from start to finish. If she was an employee of mine I would never let her go…. Her knowledge, professionalism, and personal touch is one in a million. Just thought you should know that you have a team member that definitely adds value to your brand. All the best, Jimy Shannon
IL - 3425 N Halsted St, Chicago - 7/9/12
Excellent work...done ahead of time...consultant tried to save me money and I appreciate it. I will definitely recommend Gerber and will use your company again if the need arises.
IL - 3425 N Halsted St, Chicago - 6/25/12
Bobby, Thanks again for picking up those 4 days for my car earlier this week. Consider the wind at your back when I have the opportunity to make a recommendation to you and your team at Gerber. Take care, Jim
IL - 3425 N Halsted St, Chicago - 6/23/12
My experience with Gerber was an excellent one: Edwin was my primary contact person. He was consumer friendly, very knowledgeable, kept me informed of progress of repairs, was very professional and aimed to please with quality service. If needed, I would return for service.
IL - 3425 N Halsted St, Chicago - 6/21/12
I was told to come her by a friend. When I arrived I was a little unsure about the place. However once I talked to Edwin I felt more at ease. He gave me an estiamate and went over the details with me. He should me my options since i was paying out of pocket. I was able to pick what i wanted to have done, he was great! He was able to get me in the next morning. I was told it may tak up until Monday to get the car back. It was done the same day! Great location, great staff and excellent work! I am very pleased and will come there again and recomend to my friends if we need any body work! Thanks for your great service!
IL - 3425 N Halsted St, Chicago - 6/20/12
"The staff at Gerber Collision are wonderful. I was kept up to date with information regarding my SUV. Cecelia was the first person that I met and she has a big genuine smile. Raul was my "go to guy" and there was no question that was too small for him. This is not my first interaction with Gerber, but this is the place that I totally trust with my truck. Once they receive it, I have no worries whatsoever. My truck is beautiful, thanks to Gerber Collision!!! Gilda Simon-Medley"
IL - 3425 N Halsted St, Chicago - 6/11/12
"Outstanding service from start to finish! Cecilia is warm, friendly & always has a smile. Roddis is extremely thorough & kept me apprised of the repair progress. Bobby Lee sets the custumer-service focused tone & quality expecations of his team. My car drives like new & has never looked better. Gerber is definitely a "well-oiled machine". Thank you!"
IL - 3425 N Halsted St, Chicago - 6/4/12
Timely and as promised ... what more could you ask? The estimator (Greg) and other staff did a great job and did what they promised to do
IL - 3425 N Halsted St, Chicago - 6/4/12
Truly excellent service as always!! This is the way customer service should always be handled. I have worked with Edwin twice now, and have found him to be extremely professional, knowledgeable, thoughtful and very responsive. Gerber does great work, and has a fantastic staff!
IL - 3425 N Halsted St, Chicago - 5/28/12
My daughter had a weird experience while driving on the expressway and her car was not driveable. We're from the suburbs and didn't know where to go or who to contact in the city. We had spoken to the insurance company and Gerber was one of their centers. I initially spoke with Cecilia, who was very helpful and assured me they would get the car in and repaired as quickly as possible. We had the car towed to the Halsted, Chicago location. There I met with Edwin Lebron, who explained the process and what would be happening. I explained my concern that my daughter needed her car back as soon as possible as she was working in the city and commuting. He assured me they would get the car fixed as quickley as possible, but also correctly. He called me several times during the process to let me know what was happening and answered all my ... read more
IL - 3425 N Halsted St, Chicago - 5/19/12
Staff was incredibly friendly - the work took longer than we anticipated, but we always had communciation about the status of the work, and the end result was well worth it.
IL - 3425 N Halsted St, Chicago - 5/16/12
I brought my car in because my low air indicator light was on for my tires. I was visiting from out of town. They took me in less than five minutes. The entire staff from the two women at the desk to the gentleman who fixed the problem were extremely nice and very helpful. I would recommend this establishment to anyone. Thank you for your kindness.
IL - 3425 N Halsted St, Chicago - 5/9/12
Everyone at this location was extremely helpful. They provided great service and couldn't have been friendlier. They called several times with updates, which kept me in the loop. Greg was great to work with!
IL - 3425 N Halsted St, Chicago - 4/25/12
Excellent customer service provided by Estimater Raul and Office person Cecelia. Both were extremely professional and efficient. I would not hesitate to recommend Gerber in the future and have told same to my Nationwide representative.
IL - 3425 N Halsted St, Chicago - 4/23/12
"I used Gerber in the past and when I needed to have my car repaired at my expense, I contacted you again. I dealt with Pete Desmarais, who exemplifies the ultimate in customer service. Any time someone has car damage, they are stressed and upset. Pete handled everything in a professional calming manner and worked things out in a organized cost effective way. He gave great suggestions and made sure I felt at ease and comfortable. I, as a past corporate trainer for customer service, totally commend him for his caring attitude and going the extra mile. Because of employees like Peter, I will definitely utilize Gerber when needed and they will be highly "wreck" amended."
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