Chicago, IL - 3425 N Halsted St

IL - 3425 N Halsted St, Chicago - 5/2/11

"I wanted to take a moment to send you a quick email regarding my experience at your shop this past week. I consider myself to be what one might call "a fanatic" when it comes to my car. It's a slightly unhealthy obsession, at least my wife thinks so; but suffice to say that I am extremely sensitive and extremely hard to please in all matters vehicular. I was recently the victim of a hit and run, which resulted in damage to the hood of my precious BMW. After much umming and ahhing, I brought it to Gerber Collision on the recommendation of Farmer's insurance. And boy, I am so glad I did. Your staff set me up with an appointment the very next morning, got me an estimate within 20 minutes of me walking through the door, supplied me with a rental vehicle so I could get to and from work; and had my beloved car back to me so ... quickly, that I didn't even have time to develop the expected separation anxiety. It was all a bit of a whirlwind really. The man who deserves all the credit for this is Raul Rodriguez. Perhaps he recognized the auto fanatic in me and figured I'd be good for repeat business. Whatever it was, it worked. I will be back. I have already written to him about several other items I want to get upgraded and I will have no hesitation in referring other customers to his care. I'm a fairly apathetic consumer and have to be either extremely pissed off or extremely impressed to bother writing a review. I think it's pretty obvious which one I am. I've dealt with so many rude people and charlatans in the automotive industry that I really appreciate it when I come across good people. Raul is one of those people. Thanks again to you all." read more

Simon H

IL - 3425 N Halsted St, Chicago - 4/28/11

Most business do not have customer service, they offer personnel who remember rehearse lines. For instance, how much times have you've gone through the McDonald drive through and you where greeted by a prerecorded greeting? Most of the times the prerecorded greeting sounds more cheerful ,then the actually worker that is taking your order. Gerber did not hire employees to fill a job but has created family and team. It 04/22/2011 when I was introduce to Raul Rodriguez, he was my adjuster for my auto claim. He was very informative and patiently answers all my questions and concerns. He demonstrated more then customer service and went above and beyond his job. Also he has demonstrated the true characteristic of what I value the most ,as member of Army National Guard which is Leadership. If there was a way to reward him for his performance and ... a job well done I would have to give him a dictionary, because no words can describe the outstanding work Mr. Rodriguez and your staff has done. When I left Gerber Collision I left with more than a smile, but as a loyal customer. read more

Shannon C

IL - 3425 N Halsted St, Chicago - 4/26/11

I want to commend CHRIS FREIHAUT at the Chicago North Halsted location for his very helpful, courteous service when I had to get my Pontiac Vibe repaired after an accident. He really went the extra mile in helping - even when the rental car people didn't get there on time & I was late for work. Chris was incrediblt patient, always with a smile. Customer Service is generally poor these days but not with Chris! Thank you & please make sure upper Management sees this as well as Chris.

MaryAnn J

IL - 3425 N Halsted St, Chicago - 4/22/11

I brought my car in recently for a quote for scratches/dent repair of my BMW SUV. The staffs from the receptionist (? Sida) to service advisor (C. Freihaut) were extremely courteous, friendly, and helpful. They made me feel welcomed immediately which is a rare occurrence these days in regard to customer service. Chris was willing to work with other quotes that I had obtained. My calls were returned promptly and all questions/concerned were answered. The repair process was made painless and I got the car back within the promised time frame. It was memorable that a Gerber staff member approached me apologizing for startling me 3 days ago when he started the Gerber race car while I was waiting for my quote :) The car was cleaned inside out and restored to its original beauty. The overall Gerber experience was indeed a 5 star experience. They ... definitely have earned my loyalty and recommendations. Thanks guys. read more

S. L

IL - 3425 N Halsted St, Chicago - 4/22/11

Raul provided me with the best customer service throughout the entire process. He provided me with timely updates on the status of my car's completion. He even went out of his way to ensure my car would be ready in time for an out of town trip. Thank you, Raul! You rock!

Kelly P

IL - 3425 N Halsted St, Chicago - 4/21/11

The staff was very professional and friendly. My vehicle was ready the next day and the work looks great. The paint matched perfect and it looked as if the vehicle was never damaged. I would highly recommend Gerber to anyone who needs any work done on their vehicle.

Robert K

IL - 3425 N Halsted St, Chicago - 4/20/11

This is the third or fourth time I've had my car in for repair at Gerber. The service has been first rate in each case, and we've been very pleased with the work. The staff has communicated clearly and consistently, and there have been no surprises. Most importantly, when there has been a delay or other small bump, the folks at Gerber have gone out of their way to accommodate us, and offered breaks on price or scope that was unexpected and generous. Every business should take a lesson from Gerber on what good customer service looks like. Thanks.

Craig K

IL - 3425 N Halsted St, Chicago - 4/20/11

I had a very pleasant experience in the repair of my car. All the people I met were very curteous and personable. The work itself was very satisfactory and timely.

Bennett M

IL - 3425 N Halsted St, Chicago - 4/4/11

This is my fourth time using Gerber and the service has been great every single time. This time Sam Rani did an excellent job of getting me in on the day I wanted and making sure the work was finished in 3 days, as I requested. He also came in under the estimate. Dealing with auto insurance claims can be the most frustrating experience, but Gerber has made it as smooth as possible each time. I would recommend them witnout hesitation.

Paul H

IL - 3425 N Halsted St, Chicago - 4/1/11

This is Sam Ramachandran and I have recently used Gerber collision on Halsted for some work on my 07 Murano. I want to pass on my appreciation for your entire staff and organization at Halsted, particularly for Raul. Raul has been nothing but courteous, knowledgeable, responsive, pro-active and diligent to deal with. On a scale of 1-10, I would rate it near 10, as it is difficult to find a good service experience these days. He is a credit to your organization and keep up the good work! Best wishes, Sam

Sam R

IL - 3425 N Halsted St, Chicago - 3/31/11

Another great experience with Gerber! Truly excellent customer service from Raul Rodriguez, and the work done on my car was very good. Lauren andSayra were so nice to work with as well, really helpful and pleasant. An additional note: I was quite happy that I was not told to leave my very well behaved dog outside this time around...a smart move in this dog-friendly neighborhood!

Lauren R

IL - 3425 N Halsted St, Chicago - 3/30/11

I would like everyone at Gerber or whomever reads this to know that I could not have asked for a better experience. The accident I was in, though unfortunate, was made easier by the peace of mind given to me by Gerber. Repairs were very well done and done in a timely manner. CUSTOMER SERVICE was 2nd to none and is a model for all companies to emulate. Raul, from Wrigleyville, was absolutely AWESOME! All of your staff that I came in contact with was great as well. I cannot thank you enough and I will always recommend your services and I will use no one else. Thanks.

James B

IL - 3425 N Halsted St, Chicago - 3/30/11

I had a great experience with Gerber. Raul Rodriguez was very helpful and accommodating throughout the repair process.

Meredith C

IL - 3425 N Halsted St, Chicago - 3/28/11

I needed some insurance work done on my car and the Halsted shop did an awesome job.

Andrejs M

IL - 3425 N Halsted St, Chicago - 3/27/11

I have had to utilize the services of Gerber Collision on multiple occasions and have always had exceptional service. They consistently update you on your vehicle's status, they handle all the paperwork, and the repairs have been seamless. I would HIGHLY recommend them to anybody in need!

Eric D