Colorado Feedback

CO - 275 Enterprise Dr, Pueblo West - 7/15/13

Hail damage repair. Great service!

Don S

CO - 275 Enterprise Dr, Pueblo West - 7/15/13

Good service! Mike gave me a free rental car because my pick up date was delayed. Very friendly.

Zarah P

CO - 275 Enterprise Dr, Pueblo West - 7/14/13

The repair facility is clean and professional looking. Our contacts were Alicia and Julie. Both women were well informed and fun to deal with. I feel that the goal of your facility was to insure that I was totally satisfied. I am. Good work.

kirk r

CO - 275 Enterprise Dr, Pueblo West - 7/12/13

While I’ve been traveling since picking up my car, I have to tell you…no where in Pueblo has there ever been a higher level of service. From the point of the car being inspected, to the rental car arrangements, to the car being picked up. Farmers Insurance referred me to your Pueblo West office as well as 2 other competitors. I stopped at Gerbers after experiencing Alicia at the front desk to Julie on the inspection side. I was in a hurry to get the car back due to having to travel to and from Denver. Julie was reasonable and candid with basically saying, we want to deliver but we also don’t want to let you down either. Realizing I needed to slow down and allow the quality work to be done, we agreed on a promise date. As experts, I can see you try to anticipate the unexpected allowing enough room for still meeting the deadline. We laughed ... because there were 5 bumpers ordered, and the 5th one was the charm. Yet, they still met their delivery date and I knew nothing about the number of bumpers until I picked it up. I was kept up to date continually by Jim as well, he noticed something else non-accident related and gave me a quote. When I picked up the car and exchanged it from the Rent a Car, Ron was out there and before I knew it was moving heavy bags of decorative bark from the rental to the car to my car. I just want you to know what a pleasurable experience I’ve had with your team. Thank you for the level of management you possess because I believe people are a reflection of the their management. Please extend a thanks to your team on behalf of those happy customers that never express it. read more

Sharon H

CO - 2228 S Colorado Blvd, Denver - 7/12/13

"July 3rd at 5:35 I had run my car through a carwash and the pully on the window broke and my window fell. I live downtown and it was the day before the 4th of July holiday and two days after I had undergone oral surgery and I was panicked and uncomforatble. I drove to Safelite Auto Glass to hopefully get the window taped and to get the earliest appointment I could get as I had done twice before on my 2002 Jeep Grand Cherokee with the same problem. No one was there. As I went around the block I passed Gerber and saw two what looked like mechanics outside your business in the parking lot talking before they left and I'm sure excited about their Holiday. I pulled up to them and without opening my window one of them, a young lady later know as Justice approached my car and I rolled the window down.She asked "hi , what can I do for ... you". I explained my delima, the other mechanic said goodbye to Justice as she spoke to me and Justice began to exemplaphy the most incredible example of customer service I have received in quite some time. I apologigized for keeping her late and she would not hear of it. She explained the defect in the window pully's in the 2002 Jeep which I was aware of but it solidified my trust in her knowledge and ability. She opened the doors of your business and retrieved tape from the garage from the back of the building and taped my window shut and invited me inside and made an appointment for first thing on July 5th all with a huge smile and an effort to make me feel valued. There was a mom and dad there receiving similar last minute relief from another attendant that was taking care of their son who had just been in an accident. They also were voicing their appreciation for the late service. Justice gave me an estimate and I was on my way with a smile on my face, stress free and a plan in place to have the window fixed. Justice called me on the 5th with the part and had me bring my car over and it was fixed within 45 minutes again with such graciousness and a smile that would put anyone at ease. My degree is in the Hospitality Industry and I now work in the field of Public Health for the State of Colorado. Do not take your eye off Justice and for Gods's sake never loose her as an employee to your competition. She is a huge asset to your organization and any other organization would be lucky to have her. With large companies sometimes exceptional employees can be overlooked. Don't be foolish, keep your eye on Justice she may be underutilized and I almost look forward to the next time I need her help. Thanks for the opportunity to express my absolute delight with Justice and your company." read more

Doug R

CO - 6750 S Dawson Circle, Englewood - 7/11/13

Wonderful service! They were prompt and kept me informed throughout! Would definitely recommend to a friend!

kim b

CO - 2228 S Colorado Blvd, Denver - 7/11/13

Level 10 service provided in all categories

Hubert F

CO - 5900 Palmer Park Blvd, Colorado Springs - 7/11/13

This is the absolute best experience I have had with any type of auto service or repair. Every person I met and every conversation I had with the Gerber employees at this location was positive, professional, helpful and friendly. I was treated like a person and a valued customer. I was kept up to date on the progress of the work on my vehicle and the work done was outstanding. If I need collision or glass repair done in the future, this shop will be my first choice and I will recommend this location to anyone I know who needs a referral to a great place to do business. Thank you for such excellent service!

Pamela F

CO - 4401 Mark Dabling Blvd, Colorado Springs - 7/10/13

I was totally impressed with the service provided by Gerber Collision and Glass, located at Mark Dabling, Colorado Springs. My bumper was replaced due to gouges in the paint, caused by a rotor-tiller. Bryan Royer was the rep who helped me. He thoroughly explained the process and time needed to complete the repair. The job was completed within 2 days and looked like new! I truly appreciated Bryan's professionalism and detailed explanations. I will certainly recommend Gerber to anyone I know who needs collision work! Thanks for a job well done!

Evelyn R

CO - 6700 W Colfax Ave, Lakewood - 7/10/13

I was impressed with Gerber from the time I took my car in. Throughout the entire repair process they were 100% professional, courteous and provided outstanding customer service. My car was in the shop for 3 weeks and I received regular status and follow up calls. The day I picked up my car was 100 degrees and they provided me with a bottle of cold water! I would recommend Gerber in Lakewood without hesitation. What started as a bad experience with the damage to my vehicle turned into a positive one thanks to them!

Nancy B

CO - 2555 S Santa Fe Dr, Denver - 7/10/13

The service provided by everyone at this location was outstanding. They went out of their way to help me in dealing with the other party's insurance, and also issues with rental car that came up. Everyone was very professional in keeping me updated about the status of my car. I would highly recommend Gerber Collision to anyone!

Alex S

CO - 6750 S Dawson Circle, Englewood - 7/9/13

These guys did a fantastic job fixing my car.

Jared G

CO - 275 Enterprise Dr, Pueblo West - 7/9/13

I was very happy with the customer service I received from Cacee and Alicia. I only dealt directly with them and Julie Stewart. All three were a breath of fresh air, compared to dealing with insurance company. The insurance company should consult with these three about providing exceptional customer service relations. The new bumper on my vehicle looks great, too!

Travis D

CO - 2555 S Santa Fe Dr, Denver - 7/9/13

John Romero replaced my windshiled today. He was timely, conscientious, and friendly to work with. I always appreciate the responsiveness of Gerber Collision on Santa Fe, as I've used them for 2 prior repair needs as well.

Lauren F

CO - 2228 S Colorado Blvd, Denver - 7/9/13

This location provided incredible service. The quote I was provided was quick and accurate. I was updated every few days and received my finished car a week ahead of schedule. The manager was extremely accommodating and the entire staff made an effort to respect my wishes when it came to my car.

Kathleen M