Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 3/20/11
Not only Gerber did a good job to my car, also their customer service is top class. I don't wish to have a body repair to my car, if at all I have, my first stop would be Gerber.
IL - 6200 Berkshire Dr, Crystal Lake - 3/18/11
From the moment I walked in your facility I was treated as if I were the only customer. Welcomed by the receptionist, and the estimator, explained the process, was given a rental car in and out in minutes. Repairs were completed a day sooner than promised, and on delivery It was explained to me the repairs that were done and the warranty. The car was cleaned and looked new. Thank you for the outstanding service.
IL - 6200 Berkshire Dr, Crystal Lake - 3/10/11
The experience at Gerber Crystal Lake IL was outstanding. The communication from Margie was fantastic, she was right on with answers to my questions and was willing to go the extra step to work with my insurance company, getting the info she needed. Your efforts are much appreciated, thanks Margie.
IL - 6200 Berkshire Dr, Crystal Lake - 3/8/11
Beginning with the friendly greeting from Margie to the professional estimation by Mark concluding with the quality workmanship of Nick my total experience at Gerber was exceptional. I would recommend Gerber to anyone who needs automotive repair. Thank you for your great service.
IL - 6200 Berkshire Dr, Crystal Lake - 2/20/11
I was very pleased with the prompt and thorough work done by Gerber. The staff was courteous, accomodating, and knowledgeable. I would highly recommend Gerber to my family and friends.
IL - 6200 Berkshire Dr, Crystal Lake - 1/30/11
Professional, painless. Repairs done quickly and properly. Thx Gerber.
IL - 6200 Berkshire Dr, Crystal Lake - 1/25/11
Great service, very friendly. My car was fixed within an hour AND it was washed for me. That was a good surprise since it was on the list of things to do in the bitter cold. They treated my car like it was worth a million dollars. Thank you. It was a great experience overall.
IL - 6200 Berkshire Dr, Crystal Lake - 1/21/11
Outstanding service. The quality of workmanship was excellent and the progress report was very professional.
IL - 6200 Berkshire Dr, Crystal Lake - 1/19/11
I JUST HAD MY CAR WORKED ON RECENTLY BY RICK HALIK AND HE DID AN AWESOME!!!!!! JOB MY CAR LOOKS BETTER THAN NEW THANKS SO MUCH!!!!!!!!!!!!!!!
IL - 6200 Berkshire Dr, Crystal Lake - 1/19/11
The guy who worked on my van, Rick, did an awesome job! the vehicle looked better than when I bought it!
IL - 6200 Berkshire Dr, Crystal Lake - 1/8/11
Your agents were very helpful and informative. Our car was repaired in a timely manner. When we picked up the car we were very pleased at the appearance of the work done.
IL - 6200 Berkshire Dr, Crystal Lake - 12/10/10
Prompt service, friendly staff, excellent work.
IL - 6200 Berkshire Dr, Crystal Lake - 11/27/10
"I would like to compliment one of your employees, Margie. My Subaru Outback is scheduled to be repaired by Gerber next week. While inquiring about a rental car, I learned that dogs are not allowed in them. This was very dishartening to me, as one of my Golden Retrievers, Kodi, is a therapy dog and visits the Fair Oaks Health Care Facility in Crystal Lake on a regular basis. Long story short, Margie took it upon herself to contact Matt at Enterprise and apprise him of my situation. As a result of the extra time she took, Matt contacted me and made an exception to the "No Dog Rule." I guess he didn't want to dissapoint over 50 residents at a local nursing home any more than I did. I really appreciated the extra step Margie took. You are lucky to have such a considerate employee. Please pass on my compliments to MArgie. Her ... read more
IL - 6200 Berkshire Dr, Crystal Lake - 10/9/10
Both of my windows were broken and I called and spoke to Denise M. and she provided me with an exceptional customer service experience. I couldn't have asked for a more pleasant person. She was very sympathetic and addressed my needs with speed and caring. I got a call from Gerber within the hour and were very friendly! Many thanks!
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