Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 12/1/17
excellent work! Everyone was so helpful @ friendly! I'm happy to have my car back like new! Gerber Collision & Glass, Downers Grove...ROCKS!!!!!!
IL - 2360 Ogden Ave, Downers Grove - 11/30/17
Despite health problems on our side and missing appts, Rick E. was friendly, and took care of my problem quickly. We have lots of confidence with Gerber in Downers Grove!
IL - 2360 Ogden Ave, Downers Grove - 11/29/17
Everyone we dealt with was professional, helpful, and knowledgeable. The exceptional employee was Ben, the Porter. First of all, he was very personable and quickly brought me to and from Gerber safely. If it was not for him, I would not have done business with Gerber because getting to Gerber and back was crucial as I had no means to get there. Ben, and his willingness to do more hours than he was scheduled for in order to pick me up, (as I was told by the staff) was a major part of what sets Gerber apart from others...outstanding bodywork and help beyond the norm. THANK YOU, Ben!
IL - 2360 Ogden Ave, Downers Grove - 11/25/17
Excellent service and repair work. Rick E. was especially courteous and helpful, as was Nancy at the front desk. I was constantly kept advised of the progress of the repairs. We have been going to Gerber for years at the Downers Grove location, and have always found the service and quality to be first-class.
IL - 2360 Ogden Ave, Downers Grove - 11/21/17
great service from rick e.
IL - 2360 Ogden Ave, Downers Grove - 11/18/17
Rick E. exceeded expectations today. I greatly appreciate the excellent workmanship evident in the repair. It took a little while to get the part, but the repair was well worth it to me. I came in to have a broken bracket replaced that held a popped out rear side panel in place. The work was taken care of as scheduled within an hour during a busy Saturday morning, and including the accurate and tight fitting attachment of the mudflap and wheel well guard. Mr. E. was consistently courteous and professional in all my encounters which made it a great experience. I will certainly recommend this Gerber location for demonstrating the willingness to honor a customer's warranty. Mr. Evans went above and beyond. Thank you so much.
IL - 2360 Ogden Ave, Downers Grove - 11/14/17
Great job and great customer service thanks to Rick Evans and all the crew at the Downers Grove Gerber collision and glass company!!!!!!
IL - 2360 Ogden Ave, Downers Grove - 10/31/17
Friendly, courteous and informative. Kept me appraised of the repair, the delay, and why , and what they were doing to remedy the situation. They took care of it all. Thanks for a Job Well Done!!
IL - 2360 Ogden Ave, Downers Grove - 10/24/17
Thanks to Rick Evans for dealing with our needs of fast service for a transportation company that transport special needs students......Bill. I have no pictures but was a Dodge Caravan rear ended with bent down bumper and dented tailgate
IL - 2360 Ogden Ave, Downers Grove - 10/14/17
Estimater: Dyllon G., Adjustster: Joe R. BOTH of the above people were so very polite, respectful. They spoke CLEARLY and fully explained the order of how the repairs would be done. Honestly, from the moment we walked in, everyone was EXTREMELY friendly. We will HIGHLY recommend this branch of Gerber Collision & Glass.
IL - 2360 Ogden Ave, Downers Grove - 10/13/17
The team was so helpful. My car looked brand new within days...much quicker than I expected. I will definitely be coming back if have another issue with my vehicle.
IL - 2360 Ogden Ave, Downers Grove - 10/2/17
Rick E. and his entire staff made the process of getting my vehicle repaired as easy as possible. The communication and care they displayed made me thankful I chose to bring my vehicle to their shop. Thanks again to Rick and his team for exceeding my expectations.
IL - 2360 Ogden Ave, Downers Grove - 9/14/17
David H, Anna and Wendy were knowledgeable and great to work with. It was helpful to get updates on the progress of my vehicle as well. Thank you!
IL - 2360 Ogden Ave, Downers Grove - 9/7/17
Just stopped in for a quote on my car for some dents/scratches. Had asked one of the people who work there for a quote and they immediately stopped what they were doing to help. Ray (employee) had offered to give me quotes, advice on where to go, along with taking some scratches out in my car right away for FREE. What great customer service! Definitely will be coming back for future repairs on my car! Thanks Ray!
IL - 2360 Ogden Ave, Downers Grove - 9/7/17
Customer service was top notch. The ladies up front know their stuff. All staff members were very helpful getting us through the repair process. Excellent communication with us on status of what was being done and when our car would be ready.
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