Downers Grove, IL - 2360 Ogden Ave

IL - 2360 Ogden Ave, Downers Grove - 9/24/14

I have to give a shout out to th GM at Downers Grove. After a couple of mis steps he really wowed me. Jason made it his personal mission to not only make sure our car was perfect but also make sure we were very happy with our car!

Pat

IL - 2360 Ogden Ave, Downers Grove - 9/24/14

Jason was great. He look @ my hood. He fixed my problem. There was no charge. Talk about a great guy!

John F

IL - 2360 Ogden Ave, Downers Grove - 9/23/14

My car looks wonderful. You all did a perfect job on my brand new car that I only had three weeks before it was rearended. The color match is wonderful. You stayed in contact every step of the process and even though the rear glass broke and the replacement didn't come in from the dealer as promised. We still had the car back in the time frame promised

Malissa P

IL - 2360 Ogden Ave, Downers Grove - 9/12/14

Just had the best experience one can have after needing bodywork done on my car. Jason and his team went above and beyond to make sure I was happy and my car looked great. Received my car back much earlier than expected which was a nice treat. The inside was cleaner than after going to a high end car wash. It looked as if it had been detailed! Great service, even better communication and genuinely nice people made this experience above and beyond. Gerber is very lucky to have Jason as the new manager of this location. I won't ever go anywhere else if I need repairs ( hoping I don't need to see you though) and will tell everyone I know that this is where they need their collision repairs done. Thank you for making my almost 10 year old car look like new again. Outstanding on all fronts!

Ellen H

IL - 2360 Ogden Ave, Downers Grove - 8/31/14

Outstanding. First time I have ever received update phone calls as to status of my car. Every 2 days a staff member called and gave me updates. That is what I called Customer Service.

Alexa L

IL - 2360 Ogden Ave, Downers Grove - 8/29/14

I have had work done at this facility several times this year as I maintain a fleet of company vans. The office staff is always very friendly and helpful, and the estimator has too. The wait time is always minimal and I walk out with a written estimate I can take back for approval. Very convenient location and a pleasure to work with !!!

Bill N

IL - 2360 Ogden Ave, Downers Grove - 8/25/14

I purchased my GMC Acadia in April 2014 and 2 days after I had it a young lady backed up into me. Gerber did a wonderful jog on the car,. 2 weeks after the damage was fixed another person hit my right front leaving a dent that needed to be fixed. After the dent was repaired not a week later someone scratched the same front right side. Gary Wilmoth suggested to try and touch up and buff it out instead of going for the $600 repair. I was hesitant but I am glad I went with Gary's suggestion because it really looks great. All for no cost to me, which was a very nice surprise. Also one extra no cost priceless item Gary also took care off was to remove the jinx or bulls eye on my car which I hope to test in the next couple of weeks.

Carolyn B

IL - 2360 Ogden Ave, Downers Grove - 8/22/14

I brought my car in for auto body repair on August 5. I was guaranteed that a rental car would be there for me to pick up at 8:00 a.m. There was a good 30 minute wait until I was told that I should go to Enterprise down the street and that they would have a car waiting for me. I waited another 25 minutes only to be given an SUV (I requested a car comparable to my Honda Civic). I took the SUV because I was already late for work. Enterprise brought me another vehicle to my work to exchange the same day. I picked up my vehicle on August 13. The entire inside of my car was covered with a layer of dust (air vents, inside center council and every crevice in between). My boyfriend informed me a day later that the hubcap and mud flap were still the damaged ones. I had to go back into Gerber on August 15th to show them the incomplete work. Jason ... was very helpful and promised to take care of everything and informed me that once the parts came in, they would contact me to fix these issues. He informed me that Gary did not include the mud flap, hubcap or wheel alignment on the original estimate but that he would remedy the situation right away. Ray was scheduled to pick up my vehicle from my work and drop it off today, August 22. Ray was very professional and wanted to make sure that I was satisfied with not only the work that was done on the parts but that the cleanliness of the car was up to my standards. John, the individual who cleaned my car did an impeccable job and made sure that the inside of my car was spotless from any of the dust that the car may have gotten while in the shop. I didn't have the best first experience with Gerber. If it wasn't for Jason, Ray and John doing such a wonderful job to make sure I left a happy customer, I would probably never go to Gerber again. You need more employees like them working for you to ensure that your reputation as a reputable company stays intact. I hope you recognize these employees for their hard work and dedication to phenomenal customer service. read more

Laura C

IL - 2360 Ogden Ave, Downers Grove - 8/20/14

Great customer service!! Kept me up to date on my car and the car was done earlier than expected

hollie r

IL - 2360 Ogden Ave, Downers Grove - 8/14/14

From start to finish the customer service at Gerber was top notch, "10 out of 10". The day the work was done, I brought my rental car back 5 minutes late, but they still processed the return of my vehicle to me. Although the shop had just closed, Gary W. facilitated me getting my car & general manager Jason C. did the paper work for me. Also, the work is perfect on our car! Thank you so much!!!

Julia B

IL - 2360 Ogden Ave, Downers Grove - 8/1/14

Outstanding service. The work was done on time, for less than the estimate, and the quality of the work was absolutely top-notch. Gerber's text message system also kept me informed on the progress of the work, and everyone at Gerber with whom I interacted was friendly and helpful. I could not have asked for better

Michael S

IL - 2360 Ogden Ave, Downers Grove - 7/21/14

Excellent work done to both of my hail damaged autos. Customer retention is key in any business and I have to say Gerber will be my first choice if need be not only for the work but mostly for the Customer service that came from Gary W. He truly knows the concept of making the customer happy and comfortable with the repair process including the delivery of your vehicle. Thanks Gary!

George O

IL - 2360 Ogden Ave, Downers Grove - 7/20/14

Outstanding!!! I've never been more pleased with the outcome of the work that was done on my car. I was treated like one of the family. I will definitely come back if need be, and I've told my friends about your work.

Penny B

IL - 2360 Ogden Ave, Downers Grove - 6/3/14

I've had my car fixed twice by Gerber. Each and every experience has been amazing. The customer service went above and beyond the call of duty I felt like they truly cared and sought to FIX my car at a good cost. They worked with me and made me feel appreciated. I cannot being to thank everyone for their hard work. I truly had a wonderful experience. You have earned a customer for life.

Susie

IL - 2360 Ogden Ave, Downers Grove - 5/24/14

The back bumper of my car was slightly damaged by a low-speed hit from behind and needed some repair. Gary provided me with a good estimate and kindly explained to me what needed to be done. The Gerber Collision & Glass team handled everything related to the repair effectively and professionally. I highly recommend Gerber! Satisfied Customer

N. L