Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 5/20/14
Excellent service! The staff was professional. Wait area was clean. And the car was clean when it was returned. I was very impressed. Thank you.
IL - 2360 Ogden Ave, Downers Grove - 4/25/14
It was great doing business with Gerber again. Gary , Tim and the girls behind the desk were great to deal with. The people in the shop did a excellent job on my truck.I will speak highly of everybody. Thanks.
IL - 2360 Ogden Ave, Downers Grove - 4/24/14
Gary W. is truly an asset to Gerber Collision and Glass. I have dealt with him on three occasions at the Downers Grove store. Each time I could not be happier with the service and courtesy that I received. I will always come back to Gerber when the occasion arises.
IL - 2360 Ogden Ave, Downers Grove - 4/16/14
Did a great job on repairs and in a timely fashion. Love the updates on the progress of repairs via email. If the need arises I will return.
IL - 2360 Ogden Ave, Downers Grove - 4/11/14
After someone hit my car and left a large dent and chipped my paint in my back passenger side door, it left me feeling more than anxious. My insurance directed me to Gerber , setting up an appointment was easy and quick (came in the day after reporting it) , the estimate was thorough and they walked me through each step and cost (especially since this was the first time doing anything like this) they put my mind at ease. I brought my car in a few days later to drop it off for body work. They drove me to enterprise for my rental car (which they helped set up) and five days later I dropped off the rental right there at Gerber, paid and picked up my car better than new. Thanks so much!
IL - 2360 Ogden Ave, Downers Grove - 4/11/14
The folks at the Gerber Collision in Downers Grove did an outstanding job with our car. The work turned out great to the point that you can't even tell the car was damanged. And, it was done when they said it would be done. On top of that, they took good care of us by walking us through their plans for the job and answering every question we had, making sure that everyone was on the same page. Their customer service was the model for what good customer service should be. While I'm not hoping for another for another accident, I'll be happy to take my car back to them if I need to.
IL - 2360 Ogden Ave, Downers Grove - 4/2/14
I am just here to accolade and give my sincerest thanks to Karen at the reception desk for being so friendly and helpful. She is amazing to have at the front desk. Also, Rick and Jason were extremely professional. Thank you so much to everyone at Gerber for doing what they do so well.
IL - 2360 Ogden Ave, Downers Grove - 2/8/14
IT WAS GREAT FREINDLY SERVICE , THEY DID A GREAT JOB ON MY CAR. VERY FAST , I WILL FOR SURE GIVE THEM A 10. I WILL FOR SURE REFER THEM TO PEOPLE.
IL - 2360 Ogden Ave, Downers Grove - 2/6/14
This is my second time using Gerber. Both were Winter Related. I was treated professionally BOTH times. I was kept apprised of progress on car. The entire team in this facility made me happy I choose Gerber. Please extend my thanks to them.
IL - 2360 Ogden Ave, Downers Grove - 1/25/14
Friendly, helpful, and patient staff. Answered questions well, but not quick to respond to return phone calls.
IL - 2360 Ogden Ave, Downers Grove - 12/18/13
Since, I was new to the area, State Farm had recommend that I take my car to gerber to get my car repaired. Once I arrived to the location, I was treated very nicely and the person that assisted me understood my needs and took very good care of me. They assisted me in setting up my rental car on the spot. One thing I really like about gerber was they were informing me the status of my car by text messages, which a lot of other places do not do. When it came time to drop off the rental car, they were very nice and had my car ready for me to inspect the vehicle.
IL - 2360 Ogden Ave, Downers Grove - 12/12/13
Above and Beyond :). From Sam the curteous and efficient receptionist, to Mary the friendly customer service rep to Tim Layne the production manager. They kept me informed of repairs and did a couple of extra details on my car for free. I requested and was given my car a day earlier than expected with no fuss. I was treated with respect, courtesy and my car looks GREAT!!,
IL - 2360 Ogden Ave, Downers Grove - 12/7/13
You did a very nice job ! Thanks for entire team !!!! Merry Christmas and Happy New Year!
IL - 2360 Ogden Ave, Downers Grove - 12/4/13
I was pleased with the repair and customer service. Staff was very professional and helpful.
IL - 2360 Ogden Ave, Downers Grove - 12/2/13
Thanks for doing a great job on the repairs. I also appreciated the excellent communication regarding the status of my car while in for repairs. Keep providing excellent customer service like you did for me!!
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