Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 11/6/18
Even though my car sustained extensive damage, Gerber made it look brand new! Rick E made sure that every detail was perfect before he released the car back to me. Excellent communication and updates regarding the progress as well. 5 stars plus!
IL - 2360 Ogden Ave, Downers Grove - 11/1/18
Car was repaired well before the target date of 11/5.
IL - 2360 Ogden Ave, Downers Grove - 10/31/18
I recently brought my Silverado 2500 HD in for a damaged bumper cover repair. McKinley B was my estimator and effectively customer service rep throughout. What I was extremely pleased with (beyond the obvious - the repair itself) is that McKinley (1) communicated early and often throughout the process (I actually got the vehicle back a little earlier than planned), and (2) was extremely customer focused and thoughtful about any questions or concerns I might have had. Would never hesitate to send anyone his way at Gerber for their own repairs.
IL - 2360 Ogden Ave, Downers Grove - 10/31/18
Outstanding service, staff and results. End result had the car in "show=room" condition. Especially appreciated on-going text messages to keep me updated about progress of work. Will definitely recommend Gerber to family and friends.
IL - 2360 Ogden Ave, Downers Grove - 10/26/18
Outstanding customer service and collision repairs! Elise S. consistently kept me updated and answered all of my questions promptly. The vehicle looks like brand new and I definitely would refer all family and friends to Gerber.
IL - 2360 Ogden Ave, Downers Grove - 10/16/18
Rick E. production manager did a great job fixing my door. I thought it was going to be a lengthy repair and he was able to fix it in minutes.
IL - 2360 Ogden Ave, Downers Grove - 10/10/18
They took great care of my vehicle, and got it back to me earlier then originally expected. A week after I picked up the vehicle I noticed something on the repair work that I may have caused, and they gladly took the vehicle back, and did a touch up free of charge
IL - 2360 Ogden Ave, Downers Grove - 10/5/18
We have had windshield repair and body work done here (replacement spoilers installed) and have gotten advice on how to proceed with dents and dings. VIto and others are always helpful, courteous and fair and their prices are competitive. The facility has a nice waiting area, including work cubicles so you can get work done while you wait.
IL - 2360 Ogden Ave, Downers Grove - 10/5/18
My experience was great from beginning to end. I don't know the names of the girls up front. I know they told me, but I forgot. They were both so personable, polite, and helpful. McKinley was absolutely a joy with which to work. He was professional, courteous, and kind. He did his absolute best to get my truck out of there in a timely manner. In addition to all of this, and probably most importantly, the work was top notch. You can't tell that I had repair work done on my almost brand new Jeep Grand Cherokee Summit. I hope I never need it again, but if I do, I will get all future body repairs done at Gerber.
IL - 2360 Ogden Ave, Downers Grove - 9/28/18
Work done to vehicles was exceptional. Could have used a plastic cover for floor and seats as they needed to be cleaned a bit from body shop technician. McKinley B. went over the top with his patience, and professional work ethic. All customer service individuals could learn a thing or two from him, and Wendy the receptionist as well!!!
IL - 2360 Ogden Ave, Downers Grove - 9/25/18
Stellar service & THANK YOU FOR MAKING THE PROCESS SO painless and easy !!!
IL - 2360 Ogden Ave, Downers Grove - 9/20/18
Thanks to McKinley and the staff at Gerber in Downers Grove. They took great care of our beloved, vintage 4Runner. Thanks for the calls to keep us updated throughout the repair and the help with a rental car. We had several laughs, which made a yucky process as positive as possible.
IL - 2360 Ogden Ave, Downers Grove - 9/18/18
This Gerber facility was top notch. Rick E did a great job explaining all the changes and helping me through several visits to the shop. Also, he very graciously drove me back and forth to the commuter train station so I could get to work.
IL - 2360 Ogden Ave, Downers Grove - 9/18/18
Your production manager, Rick E., helped me out today and did a great job! My car had recently been repaired at Gerber but I later noticed that the headlights weren't working (or so I thought). I asked if I could bring it in and he saw me right away. After a quick inspection, he showed me that the lights were in fact working, but I was using my brights stick incorrectly. (It's been a long time since I've driven at night and I guess I just didn't know how my own car works.) He somehow managed to not make fun of my ignorance, but I hope he gets a good laugh with the guys about it later. Thank you!
IL - 2360 Ogden Ave, Downers Grove - 9/17/18
I had my car repaired at the Downers Grove, Ogden location. I was happy with the level of service, and Rick E (Production Manager) was very professional and accommodating. I would recommend this place!
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