Ellicott City, MD - 8528 Baltimore National Pike

MD - 8528 Baltimore National Pike, Ellicott City - 9/11/15

This experience has been extremely amazing once again.This is my 2nd repair experience at this location and I will continue to use this shop for future repairs if needed.. Kristina is a great representative for the company and her and Tammy make a great team together ...I will always recommend!! Keep up good work

Janelle K

MD - 8528 Baltimore National Pike, Ellicott City - 8/14/15

Great staff. Incredibly helpful and accommodating when I needed repairs. They were able to get me in quickly and based on my difficult schedule, and they were prompt and polite with all services!

Katie W

MD - 8528 Baltimore National Pike, Ellicott City - 2/18/15

Kristina is one of the best customer service professionals I have ever encountered -- anywhere and in any industry. Her communication skills (updates, coordination, etc) are exceptional. There was no aspect of my interaction with Gerber where she did not keep me apprised of what was happening and I never had to call and ask any question. She clearly knows this business and anticipated the questions I may have asked and called and left messages on my voice mail at every stage (status, insurance company interaction, expected delivery, etc). The car looks great -- the craftsmanship is evident. The team in Ellicott City deserves kudos!!!!!!

Christopher H

MD - 8528 Baltimore National Pike, Ellicott City - 10/7/14

Repaired incredibly fast once part came in. They even delivered it to my door and had cleaned it inside and out. Service exceeded my expectations.

Marcia B

MD - 8528 Baltimore National Pike, Ellicott City - 9/25/14

Thanks, Gerber. The service was excellent from front desk, to Matt (estimator), to text updates and back to front desk. And now my car looks like new!

Martin V

MD - 8528 Baltimore National Pike, Ellicott City - 9/21/14

Service and work performed at their Ellicott City location was great all around. Communication from the shop was excellent, providing me updates on the work being done twice a week. Work done on my car (Accident: 2010 Acura TSX) was very well done. A minor issue was found after the work was completed, but nothing major. A great shop all around and will certainly return for work in the future if I need to. Thanks!

Brian M

MD - 8528 Baltimore National Pike, Ellicott City - 9/12/14

I had my car service at Gerber Collison and the experience tha i have there was a good one. Matt E. was the person that helped me and service my vehicle. He was very helpful and even went out of his way and tell me how I could get my car early so that I did not have to keep my rental for and pay more money for three more days. This is a business that I would required my friends and families.

Annmarie S

MD - 8528 Baltimore National Pike, Ellicott City - 9/10/14

MATE'S customer service was outstanding!!!he worked diligently to properly install my daughters car seat back into my vehicle. I even offered him a tip he advised me that he was not allowed to receive tips.so the least I could do is give Matt 5 stars!!!

Pamela M

MD - 8528 Baltimore National Pike, Ellicott City - 8/11/14

Staff was very pleasant and professional. Work was completed in less than the estimated time. The quality of the work done was very acceptable.

Steve H

MD - 8528 Baltimore National Pike, Ellicott City - 6/23/14

I came in for an estimate - and it was very quick. I felt confident leaving my vehicle there. After a week, the vehicle was returned completely fixed. The communication via email was perfect for me - frequent enough. I came away thinking Gerber was competent and professional. Would recommend to others.

Ellen V

MD - 8528 Baltimore National Pike, Ellicott City - 6/17/14

My vehicle looks great and everything seems to be working properly. I was very pleased with the friendliness of the office team. The site manager introduced himself which was very impressive. A lot of companies do not believe in customer service but small things like that mean a lot when you are spending money. My vehicle was completed as promised, not that I would have been upset if it had taken longer but I was impressed. I would reccommend Gerber to my family and friends.

James B

MD - 8528 Baltimore National Pike, Ellicott City - 6/17/14

I was very satisfied with the results of the repair done on my vehicle. The car looks great and you would never know that anything had been wrong. I was also very impressed with Michelle M. and Jill M. Between the two of them, I was regularly kept up to date on the repairs and they also helped to have my car sent over to Acura service to have routine maintenance taken care of while the car was in the shop.In was refreshing to work with folks who were so focused on keeping me informed and it was also wonderful when I picked up my vehicle (at the very end of the day on a rainy Friday) and Michelle and Jill were still there and took care of getting my vehicle back to me by the weekend. Great work and great service...thanks to everyone who worked to make this a pleasant experience.

Mary H

MD - 8528 Baltimore National Pike, Ellicott City - 5/28/14

Nice staffs and fast repair service

Go K

MD - 8528 Baltimore National Pike, Ellicott City - 5/28/14

Awesome people!!!! Polite, nice, friendly and fast. I will return to have work done if ever needed again. Thank you all sooooo much

Jennifer K

MD - 8528 Baltimore National Pike, Ellicott City - 5/15/14

Extremely friendly Staff always kept me well informed. Completed work ahead of schedule. Went above and Beyond by cleaning the inside of my vehicle. The Body work looked better then new. Highly recommend it to anyone. Thanks to Steve and his Team.

Cesar D