Elmhurst, IL - 400 W Grand Ave
IL - 400 W Grand Ave, Elmhurst - 4/21/12
Paul did the estimate and explained what they were going to do and why in detail. He also took us on a tour of the Gerber facility and explained what each station and person was responsible for doing to our car. Every question we had was explained in detail. The estimate indicated that it would take 4 days, but was done in 2. Matt the shop manager was the person that went over the car with us when we picked it up. Matt went over every aspect of the repair and answered all of our questions including warranty. We were impressed in respect to the time it took to repair our car, but also in the quality of the repair. It looks as good as new!
IL - 400 W Grand Ave, Elmhurst - 4/16/12
I was very happy with the service I received. Paul the estimator explained everything that was going to be done and Matt the production co-ordinator did a great job in fixing my car. I will recomend Gerber to other people. Thanks for the great service.,,,,,,,,,,,,,Allan West
IL - 400 W Grand Ave, Elmhurst - 4/5/12
Matt Henneken at the Elmhurst location was phenomenal I brought my car into Gerber collision and he was so helpful , went above and beyond to make sure my car was taken care of and fixed properly, Called me back to let me know the status - helped me understand the problem - took extra care of my car that he did not have to 0 removed rust where he did not need to ! I will be sure to come to Gerber for all my needs!
IL - 400 W Grand Ave, Elmhurst - 1/26/12
Frank was great. You covered my rental fo rthe first five days. Frank would call with updates every couple of days. My truck looks brand new. And the work was done 3 days early. I was more that happy with the people and the workmanship done.
IL - 400 W Grand Ave, Elmhurst - 9/30/11
on sept.12th i walked into the center to make and appointment for and est. jacklyn the receptionist .told me no need for the appointment she'd see if someone could give my car a look right then.first surprise!!!.out came paul pennella who greeted me with a firm hand shake. and asked how he could help me. i'm stating this because i'd just left a competitor who was not so customer committed.paul looked at my car we went back into office and in approximately fifteen minutes i had my est. & repair time.the competitor told me he could fax or e-mail me the est.i found a gerber five day car rental coupon on line.which they honored. second surprise!!!.my car was done in the four days promised and looked like it had never been damaged.third surprise!!!!. to jacklyn,paul and everyone at this center thank you. everyone preachers customer service ... read more
IL - 400 W Grand Ave, Elmhurst - 8/23/11
Thanks very much with your help last week regarding the situation with my 2007 Saab 9-5. Especially responding on a Saturday (8/13) when you werent even at the office. I appreciate your efforts, which made this customer very happy and grateful. The car looks great.
IL - 400 W Grand Ave, Elmhurst - 8/22/11
I was sent to Gerber in Elmhurst by my insurance company. I have not been to a body shop in over fifteen years. My last experiance at a body shop was not pleasant. I was met by Sam Delegge. Sam did a very good job of explaining to me what was needed to repair my car. Sam ensured me that my car would be treated very well by his shop. Sam was very professional and courteous. I would recommend this shop to anyone who wnats to have the car repaired and not have to worry about it.
IL - 400 W Grand Ave, Elmhurst - 7/31/11
The Gerber staff is friendly and courteous. The provided me with an accurate assessment on the accident repair costs and amount of time needed for the repair. They contacted me several times during the repair process to provide me with status updates. My vehicle was finished on time and for the estimated amount. I can’t even tell that my car was ever damaged. Nice work Gerber Collision & Glass of Elmhurst!
IL - 400 W Grand Ave, Elmhurst - 7/27/11
I want to take this time to commend on the job and the hard work that Mr. Pennella performed in getting my car repaired as well as staying in communication with me while I awaited the repair of my car. The repair of my car took longer than necessary because the insurance comapny wanted to declare the car a total loss. However, after convising the insurance company that the car did not need to be totaled out, they back tracked and decided to allow the car to be repaired. It was during this time that Mr. Pennella stayed in contact with me and kept me abreast of everything from what was damaged to when the repairs would be done. He also contacted with me to report that he wanted to keep the car over the eekend of Jul 22, 2011 to test the car in order to make sure everything was working properly. As a result Mr. Pannella's hard work, I wanted ... read more
IL - 400 W Grand Ave, Elmhurst - 7/20/11
Did an excellent job. Did everything just the way we discussed. Job was done on time. Car looked great,like brand new!!
IL - 400 W Grand Ave, Elmhurst - 7/11/11
Matt and the Elmhurst team did a great job on my 2010 Escape. Kept me informed and the service was great. RO# 704789
IL - 400 W Grand Ave, Elmhurst - 6/10/11
I was satisfied with the job done and the final product was perfecto.
IL - 400 W Grand Ave, Elmhurst - 5/25/11
Gerber gets it right every time. Car is fixed, people are excellent, information is on time and accurate. I have no problem recommending Gerber to everyone I know. Great job everyone. Especially Sam Delegge. Thanks a ton.
IL - 400 W Grand Ave, Elmhurst - 5/18/11
Paul was a real professional in evaluating the damage, explained to me throughly the way with which the repairs will be done and an appropriate time frame of job completion. Enterprise Car Rental next door was equally as efficient and professional with the way they dealt wtih me. Jen is to be commended with her help as well.
IL - 400 W Grand Ave, Elmhurst - 5/17/11
My husband and I were very please when we received our car back before the time frame that was told to us. The update telephones we received on a regular basis informing us of the progress made. Not to mention that the car was like brand new, if I had to give a rating it would be 100% across the board for everything in every area. This was our 1st time using Gerber and we are very please and we will recommend other to use you. Keep up the good work!
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