Elmhurst, IL - 400 W Grand Ave
IL - 400 W Grand Ave, Elmhurst - 4/12/13
"I want to give many thanks for the excellent service provided by your Elmhurst store. This is the 3rd car we have taken to Gerber for body work. Each time we get trustworthy information, quality work and fair prices. Special Thanks this week to Matt Henneken, Production Manager. I asked the receptionist if someone could drop me off at my home 1/2 mile away. She said porter does not start until 8:30am but Matt might be able to take me. He did. For my pickup today, I asked if Matt could get me around 8:15am? Matt said, Yes and was at my home at 8:15am! Wow, Matt deserves a "High Five" for outstanding customer service! By the way, Matt has the nicest Ford truck I have ever ridden in! Thanks to all of you for the terrific service experience and complimentary coffee. Mike Foster, Elmhurst"
IL - 400 W Grand Ave, Elmhurst - 4/6/13
My wife's car was hit by a deer while stopped at a light. The rear door was crushed. I drove her car to the Elmhurst location on Lake Street for an estimate. Paul Pennella looked over the damage and provided a repair estimate for insurance pretty quickly. Everyone I spoke with at Gerber was very cordial. Paul called me a couple times during the week to let me know the status. My wife picked up the car at the end of the week (a couple days earlier than the estimate) and Paul showed her everything that was fixed. Both of us were very happy with the work done. We would definitely use Gerber again.
IL - 400 W Grand Ave, Elmhurst - 3/19/13
Yelp Review received
IL - 400 W Grand Ave, Elmhurst - 3/13/13
"Outstanding Service ! - I called to have my windshield replaced at the Elmhurst location, I asked if they could replace it the same day and they said "Yes". I have to say the service exceeded my expectations and the team was very professional. Many Thanks to Matt and team for taking care of my vehicle. I will highly recommend Gerber to my friends and family."
IL - 400 W Grand Ave, Elmhurst - 3/11/13
Quick fix and I enjoyed the text updates!
IL - 400 W Grand Ave, Elmhurst - 3/8/13
Brought our van in after driver's side window jammed open. Matt looked it over, recognized the problem and offered a temporary solution. While working on it, he figured out a way to completely repair the window and did so. Thank you Gerber Collision and Glass and Matt, Tim O.
IL - 400 W Grand Ave, Elmhurst - 3/6/13
My son recently was involved in an automobile accident. After this accident, the car was not driveable and we were referred to the above captioned Gerber Collision Shop by Carnica Auto Body in Bensenville, Illinois. I cannot express in words how trully grateful I am for the unsurpassed excellent service provided by your technician, Paul. Not only were the repairs done to the vehicle of high quality, they exceeded our expectations. In addition, you are trully blessed to have an employee such as Paul representing your company. This was a very difficult and upsetting accident. The true kindness and honesty that Paul expressed will be forever remembered. If I ever have the opportunity, I will recommend this shop to family, friends, co-workers. Excellent & personal service such as was displayed to my son & I are very rare in this day ... read more
IL - 400 W Grand Ave, Elmhurst - 3/1/13
This was up fast and easy friendly service to request. Next day service was really really appreciated. Carmen the technician that fix the glass was on time and professional had it done within half an hour and I was on my way. Highly wreck-o-mmended
IL - 400 W Grand Ave, Elmhurst - 1/16/13
I took my hyundi sonata to gerber collision in Elmhurst, illinois and was very satisfied with their service.The work done was excelent and Matt Henneken who took care of me was the best.. Thank you gerber collision and Matt. Ron Tripp
IL - 400 W Grand Ave, Elmhurst - 12/18/12
I would like to compliment you and your whole staff for the way you took care of my 2013 Ford Focus. I was in a bad accident and you all made this part of the loss very easy. I love the communication from your staff and the texts to let me know the status of my car.
IL - 400 W Grand Ave, Elmhurst - 11/13/12
I have a Lincoln Navigator that the DVD player had 3 of the 4 screws come out and was barely hanging from the interior ceiling of the vehicle. I had personally tried to replace the screws and was unsuccessful in securing the DVD player in place. It was late in the day on Friday and after having two other places turn me down and tell me to come back on Monday. I decided to stop by the local Gerber on Lake Street in Elmhurst. I had done business in the past with Gerber and was very happy with their service. I originally didn’t think of Gerber being that the work they had done for me in the past was much more extensive. Matt Henneken was the only one who was friendly and willing to take a look at the problem for me. Once Matt accessed the repair he took the vehicle back to the shop and had the DVD player repaired. Where other companies had ... read more
IL - 400 W Grand Ave, Elmhurst - 11/1/12
I needed to get a rear window replaced on my 2012 Pilot in Highland Park Illinois. Joe Zemke was the installer. Joe has great customer service skills. He was very kind and helpful. He is a big positive for your company. It is hard to find people that understand how to be polite and patient with customers. Joe has all the appropriate attributes that make a customer’s experience a positive one. Thank you Joe!
IL - 400 W Grand Ave, Elmhurst - 10/9/12
I would like to express my sincere thanks to Gerber AUto to the fine employees that they have in there ELmhurst location. Craig was on my case and the receptionish Jacqulin (not sure how to spell her name) made a rough accident into a less streeing expierence for me. Gerber not only did an amzing repiar works on the care ( they made it look brand new) but they treated me with sincere kindness and they went the extra mile, all at Gerber Did! and I thank you! I will highly recommend your Elmhurst facility and the fine team you have on board there... Thank you!
IL - 400 W Grand Ave, Elmhurst - 9/28/12
Just wanted to type a quick note to commend Matt at the Elmhurst location for his great customer service. I had my car repaired from a front end collision in January of 2012 and just recently noticed that the heat wasn't working. I took it back in and the radiator was working fine, which absolved Gerber of any liabilty on the issue. Matt agreed to, at his cost, buy and install a new thermostat to see if that was the problem. It turns out that it was something else and I will need to visit a dealership, but I'm very pleased that he took the extra step and attemped to help as a courtesy to me. He was personable, articulate, and a great representative for Gerber.
IL - 400 W Grand Ave, Elmhurst - 9/4/12
Matt Henneken, Production Manager, was excellent and provided a professional experience, for our first time there. My Traverse, had a quarter size scratch, and he took care of it in less than a day. Right when I entered the doors, the reception person, was very friendly and she put me in ease. I will definitely go there for any body work needed. The work was excellent, can't find where the scratch.
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