Evanston, IL - 2664 Green Bay Rd
IL - 2664 Green Bay Rd, Evanston - 5/12/14
I took my car to Gerber after gettin rear-ended. It was my first car accident and Dana was great. She assessed my car, took photos, and let me know a new bumper would take a few days to come in. She called during each step of the process and was able to answer all my questions. She was knowledgeable and patient (having never been through this I had a lot of questions). The repair looks great and they even buffed out some scratches on the body of my car. I'll come back again.
IL - 2664 Green Bay Rd, Evanston - 5/10/14
Thanks to some remarkably bad luck, I've had to use your services 3 times in 2 years. And wow. You are incredible. The work is done quickly and on time. Everyone I dealt with was responsive, friendly and helpful. And each time the car looks great. Yesterday, someone called my wife to tell us that the car was ready. She said I would be there between 5:20 and 5:30 but we neglected to ask when you close. Meanwhile, I was coming up on the Metra from work to pick it up, and also didn't check closing time. At 5:25, someone called me to make sure I knew you were closing. When I ran in the door at 5:38, everyone was helpful, friendly--and frankly eager to show what a fantastic job they had done. If anyone I know needs auto body work, I will recommend you enthusiastically. Thank you, thank you, thank you.
IL - 2664 Green Bay Rd, Evanston - 5/8/14
The mirror on my Audi got clipped in a parking lot. There was no obvious cosmetic damage, but the mirror was off track and did not function properly. I brought it to Gerber in Evanston. Dana, the estimator, gave me a rough price of several hundred dollars to replace the mirror. Before proceeding, however, she brought Chris B. out to take a look at the mirror. Chris opened the mirror up, put it back on track and reassembled the mirror while I waited. It now functions perfectly. Best of all, they didn't charge me for their time. I appreciate their honesty in not needlessly selling me a new mirror. I also appreciate the promptness and professionalism they took in taking care of my small, though significant to me, problem. I would use them again and recommend them without reservation.
IL - 2664 Green Bay Rd, Evanston - 5/8/14
I found Gerber on Green Bay in Evanston to be an extremely friendly and knowledgeable place and I felt comfortable that they would be able to do an excellent on my car. I was not disappointed. My car of 16 years came out looking brand new. I hope I don't have anymore rusting problems, but, if I do I will head right back to them. Thank you Dana and all the employees At Gerber.
IL - 2664 Green Bay Rd, Evanston - 5/6/14
The whole process went smoothly. Dana and Rachel kept me well informed of progress and everything was completed on time. Car looks like new. Thanks.
IL - 2664 Green Bay Rd, Evanston - 4/30/14
Dana N. and Rachel were outstanding in helping me with my service needs! They were polite, organized and attentive and Dana even stopped traffic to help me get out of the parking lot!!! Now that is service! Gerber also did a very nice job on my car and I was very please with the service all around. I would (and will) use them again in the future!
IL - 2664 Green Bay Rd, Evanston - 4/30/14
I just HAD to write a review because my experience with Gerber Collision was incredible! Dana helped me from start to finish. She was quick, efficient, knew her stuff and made sure that my car looked like new when I picked it up. They even had it finished before the time that was estimated. All of the staff and employees were just nice people. Very friendly place and atmosphere. Thanks again, Dana :-)
IL - 2664 Green Bay Rd, Evanston - 4/18/14
My car was hit overnight and my insurance company sent me to Gerber. As it wasn't my usual car service place, I was anxious to go, but ended up pleasantly surprised. Dana (the woman who does the estimates and handles the business) was amazing. She was super friendly and really knew what she was talking about. My estimate said the car would take 12 days to be fixed. However, I walked out with a brand spankin' new bumper and quarter panel in THREE days! They even washed my disgustingly dirty white car-inside and out. I highly recommend Gerber to everyone, they did an excellent job with my car, and the customer service was impeccable. If you need collision repairs, Gerber is the place to go.
IL - 2664 Green Bay Rd, Evanston - 4/18/14
Hi, I appreciate all the profession service I received at the Evanston location. Both Rachel and Dana answered all my questions and offered me rides back and forth. Calvin and Christian were very courteous in driving me home and to your office. It made an unpleasant experience (damage to car) into a pleasant one. Thanks so much.
IL - 2664 Green Bay Rd, Evanston - 4/8/14
Dana and her assistant are great to work with. I will always request my work to be done at Evanston Gerber in the future.
IL - 2664 Green Bay Rd, Evanston - 4/3/14
I am so impressed with the experience that I had at Gerber. I dealt mostly with Dana. During the estimation process she was great. She explained exactly what was needed and how she came up with the estimate. When I dropped off the car for repair she explained what to expect. Dana and Rachel were also very friendly, even taking the time to talk to my daughter. During the repair I received updates on the repair. The car was finished quicker then I expected. The repairs done on the car were perfect! Overall, it was the easiest car repair I had ever gone through. A large part of what made it so good was the excellent communication and explanations. The friendly customer service also stands out. A good indication of the excellent customer service is that my daughter wants to go back to Gerber to visit. Thank you very much!
IL - 2664 Green Bay Rd, Evanston - 3/31/14
Dana and Rachel were cordial and very helpful. They kept me posted about my car. I didn't talk to any of the crew that worked on my car, but they did an amazing job. My car looks like it just came off of the car dealers lot. Thank you Gerber.
IL - 2664 Green Bay Rd, Evanston - 3/24/14
Car was spotless when I picked it up. Dana was so helpful and professional and so was the woman at the front desk. Would highly recommend.
IL - 2664 Green Bay Rd, Evanston - 3/21/14
I took my 2002 Mercury to Gerber Collision in Evanston after an accident which resulted in damage to the driver's side door. I could not open the door after the accident. Dana N took care of me, and I cannot say enough good things about her. She was extremely professional, knowledgeable, and efficient, but what impressed me the most was that she seemed to take a personal interest in my problem. I was very pleased with the repair. Also, Gerber's estimate was the lowest I received. I do not plan to have another accident, but if I do, I will be taking my car to Gerber in Evanston and I hope that Dana will be there to help.
IL - 2664 Green Bay Rd, Evanston - 3/21/14
Two day service on minor body damage was executed flawlessly. Rachel and Dana provided courteous and fast quotation and customer service--even welcoming my 82 pound golden retriever with a cookie. Great work guys! Thanks!
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