Georgia Feedback

GA - 2441 Cheshire Bridge Rd, Atlanta - 3/28/11

From the time I walked through the door until my repair was complete I cannot tell you how great the service was on my car. I very much appreciated the customer service from Ashley and Jennifer. Gerber is the only repair shop I will refer anyone too. Thank you again for all of the great work you did.

Timothy M

GA - 725 Dekalb Industrial Way, Decatur - 3/28/11

I went to your shop on 18 March 2011 and found out that the Manager and Estimator that I had previously done business with and enjoyed very much were gone. I was pleased to find that I got the same great treatment from Estimator Laura K. Chapman. Laura took time with me and explained everything. All I can say is that she was great and made it a pleasure for me to be at your shop. Thank you Laura for your professionalism.

Francis M

GA - 725 Dekalb Industrial Way, Decatur - 3/28/11

Prior to entering the shop, I spoke with this individual on the phone and the conversation she and I had made me feel so comfortable that I couldn’t wait to meet her. You see, I have had an issue prior to my car being hit and this individual not only spoke to me with a caring heart but also shed light on my problem and made me see that, there is light at the end of the tunnel. I’m talking about Laura. She is a true asset to this organization. Once I met her, she immediately greeted me with a smile and a hug which was very much needed at the time; I can not say enough about this lady, she is a true gem. I would also like to thanks Walt and Lisa for their excellent care as well. I was called every Tuesday and Thursday and given an update on my vehicle, they were superb. When my car was ready for pick up, to my surprise, they took care of my ... rental car too because I had no ideal how I was going to return the vehicle without their help. Because I am a Disable Veteran, this save me so much time and relieved the stress of returning this vehicle. Lisa went one step above and helped me retrieved my belonging from the rental and placed them in my car, I was so grateful. As for my vehicle, the last time I saw it, it was in really bad shape and when I looked at it, I could not tell it was ever hit. These guys did such an outstanding job on restoring my vehicle until my family and friends thought, I purchased the same car again. I truly appreciate each and every one of your employees that took the time to care for my vehicle. YOU GUYS ROCK!!!!!! Finally, I would be ever so grateful if this email would be read in all employees’ meetings across the country to let them know this is the way it’s done in Georgia! This team needs to commended for their outstanding work, “WELL DONE” everybody. i think the work was completed at kennesaw, ga cobb parkway--cudos to these guys too! read more

Pocahontas B

GA - 11200 Alpharetta Hwy, Roswell - 3/26/11

Terrific job & terrific customer service! Jennifer Parker was the appraiser for my car. She was amazing...prompt, professional, & kept me informed throughout the entire process. It was a bonus that she was such a nice & caring person. Gerber is lucky to have her for an employee! My car looks great & runs great...I couldn't be more pleased! Thank you Jennifer & Gerber Collision!

Carolyn L

GA - 55 Oak St, Roswell - 3/26/11

Great work as usual.

Lyn

GA - 55 Oak St, Roswell - 3/26/11

Just picked up car so this is an initial reaction. Car looked great. Appreciated cleanup and wheel bright. Worked with Brian Anderson. Very professional. Explained what would happen and when. Went over details and answered all my questions. Always met expectations he set.

Rick B

GA - 2395 Cobb Parkway, Kennesaw - 3/25/11

We worked with Keith Burns, and he was so pleasant and helpful that we will be back if we ever need collision repair again! There was a snafu ( not his fault) that he handled politely and calmly. My Audi looks great!!!

Michael O

GA - 2230 Redmond Circle NW, Rome - 3/25/11

Great service, frequent updates, very cordial and friendly.

Catherine K

GA - 2441 Cheshire Bridge Rd, Atlanta - 3/22/11

Thanks again for a great repair job on my Forrester. What a pleasure to work with Jennifer and Tom. Never a good time when you have to have your car repaired but Gerber made the experience as pleasant as possible. They had my car ready when they said that they would despite the fact that the first fender that came in was damaged and they had to re-order another one. I will definately use them and again and will recommend them to friends.

Kathy J

GA - 2395 Cobb Parkway, Kennesaw - 3/22/11

The Kennesaw Gerber location was unbelievably quick in returning my car to me. It took a mere 36 hours to complete the work. I am totally amazed and very appreciative of the quick turn-around. It saved me additional rental expense as well.

Mark K

GA - 55 Oak St, Roswell - 3/21/11

You all did such a great job on the door on our LHS last week

Rich C

GA - 11200 Alpharetta Hwy, Roswell - 3/19/11

We couldn't be more satisfied with the workmanship and service we received on our '08 Acadia. On the service end Mike Upton was on top of everything and kept us informed along the way. When we brought our car back for a minor touch up there was no hassle and everything was done. The guys/gals doing the actual work are top notch.

Vincent G

GA - 55 Oak St, Roswell - 3/19/11

I was very impressed with Gerber from my very first phone call. Ashley was very friendly. I was able to email my estimate and she promptly returned my email and set up my appointment. While my car was in the shop, Mike kept me informed on the status. Gerber even made all of the rental car arrangements, so this process was as easy as it could possibly be. It's no wonder USAA recommends Gerber.

Stacie F

GA - 725 Dekalb Industrial Way, Decatur - 3/18/11

Herb and the gang over at the Gerber location on Dekalb Industrial were a pleasure to work with. They talked me through every step of the process and exceeded my expectations. They even handled ordering and returning my rental car on site. I wish these guys could be my regular mechanics, but alas, the only opportunity I'll have to order their services again is if I'm in another fender-bender (and I hope that's not any time soon!).

Shannon N

GA - 2395 Cobb Parkway, Kennesaw - 3/18/11

Gerber Collision is by far a very professional and reliable business. They were friendly from the get go and they followed up with me regularly with the status of my vehicle. Not only did my car look better than new when it was finished, the repairs were done in a timely manner and I was notified as soon as it would ready. I would definitely refer anyone that needs minor or major repairs to go to Gerber Collision. They did a great job and I am extremely impressed.

Courtney W