Germantown, MD - 19560 Frederick Rd

MD - 19560 Frederick Rd, Germantown - 2/7/15

I very much appreciated the helpfulness and efficiency of both the staff and mechanics. The insurance claim was handled promptly to facilitate an almost immediate next-day estimate, and Gerber was flexible with my schedule to permit the repairs at a time that worked best for me. They combined a separate work order for me to get another much delayed repair completed during this same appointment. While enabling me with their kind assistance to navigate all the logistical challenges of arranging for repairs and for Enterprise rental transportation, I was also very much impressed by the top quality restoration work. I would recommend this Gerber location to anyone.

Joe

MD - 19560 Frederick Rd, Germantown - 1/29/15

From Courtney, and the other ladies at the front desk, to Harry, the estimator, and the folks in the repair shop - and everyone in between - the service and competence in handling my auto's recent repair was simply outstanding - fast, efficient, thorough, and pleasant. Well done by a super team! Thanks.

Dan W

MD - 19560 Frederick Rd, Germantown - 1/23/15

They are very attentive to clients.

Kai M

MD - 19560 Frederick Rd, Germantown - 1/17/15

this service was excellent the customer service was fantastic they treated me almost like family they did a awesome job on the body work went above and beyond with getting to know my personality and picking the proper front grill and driving lights for my truck that matched my personality I recommend them to anyone and everyone that needs auto body repairs

brian w

MD - 19560 Frederick Rd, Germantown - 1/11/15

I was thoroughly impressed with the entire process of my vehicle's repair at Gerber Collision. Everything was handled professionally and timely, and I especially enjoyed receiving updates via e-mail since I'm unable to take calls during my work hours. I'm very happy with the end result and would definitely recommend Gerber to anyone in need of auto body repairs in the future.

Dustin

MD - 19560 Frederick Rd, Germantown - 1/10/15

Awesome job! Very happy with the service received and the work completed. I was kept informed during the entire process, including pictures of my auto and daily updates on progress. You guys are fantastic!!

Jeff M

MD - 19560 Frederick Rd, Germantown - 1/3/15

Really fantastic and speedy service - the best. Thank you so much for being so speedy and comprehensive in repairing my car and improving its appearance by taking care of the little nicks and dents! I also really appreciated that your office staff kept me up to date on the process and progress. And a zillion thanks for cleaning my car, inside and out, after repairing it. You provide top notch service! Thank you so much!!

Carol M

MD - 19560 Frederick Rd, Germantown - 12/26/14

To whom it may concern: I am an insurance adjuster, I have had my vehicle at other body shops. The work i have received here is exceptional. The employees are professional and courtesy. They kept me well informed with the repair process and any additional items that was needed. I would recommend this shop to family and friends.

Latasha H

MD - 19560 Frederick Rd, Germantown - 12/19/14

Excellent service staff, technicians, and results!!

Ross D

MD - 19560 Frederick Rd, Germantown - 12/18/14

When I took my car over to Gerber to get an estimate everyone was extemerly helpful and took my vehicle right away. The staff was very friendly and helpful and kept me updated through out the entire process. Courtney, Harry and Nanatte were great!

Stephen H

MD - 19560 Frederick Rd, Germantown - 12/18/14

Excellent service from the estimate to the completed repair. Customer service = 5 stars. Repair = 5 star. Recommend = 5 stars

Ann V

MD - 19560 Frederick Rd, Germantown - 12/17/14

Repeat customer. Fabulous. Friendly. Quick quote & service per scheduled appointment...THE BEST PEOPLE EVER.

Dr. Rahim

MD - 19560 Frederick Rd, Germantown - 12/10/14

Absolutely great service from start to finish! Was continually kept up to date with insurance and repairs. Car looks like new and they even washed, vacuumed and cleaned the inside! Couldn't have for an easier experience

Jennifer

MD - 19560 Frederick Rd, Germantown - 12/9/14

I have brought my car for body repair work for the second time in less than a year because of two unfortunate hit and run incidents. The first time was a great experience where my car was repaired with excellent interaction with me to let me know the status of each step of repair. Since was done so flawlessly the first time, I decided to use them again . I so appreciated the staff keeping in constant contact with me and getting the repair done well. They even arranged my rental. A+

Stanton W

MD - 19560 Frederick Rd, Germantown - 12/3/14

I could say tons. Very professional, very nice, very courteous. I felt like I was the only customer that the entire time they work with me. They are very hands-on and very caring. I thank them for everything they've done for me and give me back on the road with my truck. Customer service and customer care actually mean something to them. I especially want to thank Heather, Monica and Courtney. Also I would like to think the technician who I was introduced to but I do not remember his name. He was very nice and explaining everything. Obviously I am very happy with the work they did for money but I'm more impressed with the way they handled everything. I was looking for the 10 star ranking.

Sean S