Maryland Feedback

MD - 19560 Frederick Rd, Germantown - 12/11/15

Excellent work, done quickly and in a polite manner.

Lawrence S. S

MD - 7706 Race Rd, Jessup - 12/9/15

Everyone was very helpful and explained the process. They made sure we were updated regularly and our car was finished ahead of schedule. We were helped mostly by Kelly at the front desk at the drop off and pickup.

Casey R

MD - 7706 Race Rd, Jessup - 12/9/15

State Farm did the repair my insurance is GEICO. Have has all my repairs done at this location. Very good and reliable. Front desk folks are a good crew. Thanks!

Mike E

MD - 3420 Ellicott Center Dr, Ellicott City - 12/8/15

Thanks for taking care of my vehicle. Great to see folks stand behind their work. Especially appreciate being kept in the loop as to the progress of the car as it was being repaired.

Bernard G

MD - 19560 Frederick Rd, Germantown - 12/7/15

Very friendly staff and provided constant updates.

John L

MD - 7706 Race Rd, Jessup - 12/5/15

First, the staff was amazing. Tina and Kelley were the 2 employees with us from start to finish. Tina (besides being attractive), conducted the assessment in about 5 mins, provided me all the details to Kelley whom walked us through the work completed (on pick-up day) in an impressive 2 1/2 days (originally quoted 6 days). I also received a few calls over the course of the week letting me know the current status, which was nice. And the work is flawless (or either im blind)! I cannot even tell the vehicle was previously damaged! Would recommend to anyone.

Jason A

MD - 7706 Race Rd, Jessup - 12/4/15

Gerber gets it done! Great customer service, great company culture, and a job well done! Couldn't ask for anything more!

Harry

MD - 1047 Maryland Rt 3 N, Gambrills - 11/30/15

The manager, Amy, was highly responsive, very professional and accommodating. She represents Gerber Collision well. I would be happy to return to Gerber Collsiin for auto repair needs.

Emily R

MD - 1047 Maryland Rt 3 N, Gambrills - 11/25/15

We just picked up our Jeep. Thanks for your outstanding customer service. From the beginning we were greeted and taken immediately as we walked through the door. They gave us a time period for the repair and met that demand too! On top of everything else, they sent us texts and calls to make sure we were updated on the work being done. There was no lack of communication what so ever. Thanks Gerber! Your service, etc. was/is top notch!

Paul T

MD - 8528 Baltimore National Pike, Ellicott City - 11/20/15

Had my vehicle repaired originally by the jessup location and unfortunately had an issue there, but the manager Kim had gone above and beyond to make the issue right, and in an incredibly timely manner. She kept me updated through the whole process, and did absolutely everything she could for me. This is a true example of a company that values employees that put customer service as their top priority. Kim has been phenomenal, and I unfortunately had someone back into me the other day, and will be returning to work with her and her team to fix the car again. The level of her customer service is what will continue to keep me returning to Gerber collision, and trusting them with the 2nd biggest investment I have, my car. Thanks a ton for all of your hard work Kim!!

Benjamin A

MD - 19560 Frederick Rd, Germantown - 11/18/15

My car was returned looking like new and a day earlier than promised! The staff were a pleasure to work with.

Jennifer G

MD - 1047 Maryland Rt 3 N, Gambrills - 11/17/15

I could not bring up the web site given me but I did want to let all know that the recent service provided by Gerber was OUTSTANDING on the repair of our 2010 Scion XB F.rom the personal,friendly greeting of Amy to the final pickup in a shorter time than promised, everything was done to perfection.The entire staff were expectional!!

Frank A

MD - 7706 Race Rd, Jessup - 11/12/15

From the moment you walk in the door, Gerber collision treats you like family. The staff ensures they can work around the customer schedule to avoid inconvenience. Gary and Kelly will make you feel that you can trust them to take care of your vehicle's needs

Cecil R

MD - 8528 Baltimore National Pike, Ellicott City - 11/6/15

Counter personnel most cordial, welcoming and thorough. Estimate was timely with further timeliness of contacting me re: additionally discovered work needed. Thorough review of work done, conducted at the vehicle by facility manager, who was most professional, yet made me feel that I was a priority, to include explanation of why certain tasks were performed and that quality replacement parts were used. Vehicle detailed in excellent condition. Payment and exit supervised by manager and counter personnel very efficient. Can I say any more? I'm a fan!!!

Hayden R

MD - 7706 Race Rd, Jessup - 11/4/15

All in all the service was A+ , The customer support and the demeanor of the staff was great !!! Kelly was very helpful in all the questions I have and she's great in customer service (she always smiles and greet customers with respect) - Emails and phone calls for update, that's awesome. First time I got a service where I feel important. I'll definitely recommend your shop to my friends. Keep it up ! ! !

Joselito L