Maryland Feedback

MD - 9943 Washington Blvd, Laurel - 7/9/14

Service was completed ahead of schedule and my vehicle looked brand-new when I got it back!

Kamran

MD - 9943 Washington Blvd, Laurel - 7/9/14

I was very pleasantly surprised with the service i received at the Laurel, MD Location. The 2 main people i dealt with were Ivy Mason and Al B. In my estimation they went above and beyond to be sure i was happy and satisfied with the work done on my vehicle. Ivy was from start to finish very customer service oriented and most helpful during my experience there. I would not hesitate to recommend this location to anyone.

Josephine S

MD - 8211 Snouffer School Rd, Gaithersburg - 7/5/14

This was the second time we have used Gerber Collision. I was not let down. The Gaithersburg, MD site has a very responsive, professional and respectful team. The workmanship is impeccable. They worked with my insurance company and had my car repaired several days before the promised date.

Barbara F

MD - 3420 Ellicott Center Dr, Ellicott City - 7/4/14

The best service I have ever had. I have owned Mercedes,BMW and have dealt with all types of service shops. This by far my best

Phil L

MD - 8211 Snouffer School Rd, Gaithersburg - 7/4/14

5 stars for sure!! Gail was great. She explained the process and was very pleasant. The repair work exceeded our expectations. Loved the email progress report.

Julie W

MD - 3420 Ellicott Center Dr, Ellicott City - 7/2/14

Great service all around, they even looned for my iPad twice and found it! Thank You,

Jay E

MD - 9943 Washington Blvd, Laurel - 6/29/14

The service was excellent. Everyone was friendly and the repairs were done promptly and very well.

Lanette B

MD - 9943 Washington Blvd, Laurel - 6/23/14

Very good customer service

Latoya D

MD - 8528 Baltimore National Pike, Ellicott City - 6/23/14

I came in for an estimate - and it was very quick. I felt confident leaving my vehicle there. After a week, the vehicle was returned completely fixed. The communication via email was perfect for me - frequent enough. I came away thinking Gerber was competent and professional. Would recommend to others.

Ellen V

MD - 3420 Ellicott Center Dr, Ellicott City - 6/20/14

Back in January I took my van to be repaired for body work. A deer hit me and damaged my front passenger fender and I had damage on my front bumper from an accident. I had both repairs done but the fender was after market that was replaced and did not fit correctly. I was not happy with how it looked. After talking to my insurance company they agreed to replace it with a an OEM. I took the van back this month to have it repaired and it looked great when I picked it up. I also needed a deadline met and Gerber was able to meet the deadline and have my van ready when I needed it. The gentleman who brought my van around even touched up my back bumper with paint as a courtesy to me which I very much appreciate since I am selling the van in a few months. It made my day when I picked up my van. Thanks to the team at Gerber on Ellicott City Drive ... for such great service! read more

Catina H

MD - 8211 Snouffer School Rd, Gaithersburg - 6/20/14

They were courteous, competent, and even had a clean waiting room. They were willing to take time to answer my detailed questions. My car was ready well before their promised date, and the repair is invisible to me. I hope that all their locations are that good, and that they stay that way. The whole process was painless.

Dick E

MD - 3420 Ellicott Center Dr, Ellicott City - 6/19/14

Work was excellent! Car was delivered when promised. It is hard to match black when a car has to be painted and it is 7 years old. But I can't tell the car was ever hit. It looks like new.

Gloria P

MD - 8528 Baltimore National Pike, Ellicott City - 6/17/14

My vehicle looks great and everything seems to be working properly. I was very pleased with the friendliness of the office team. The site manager introduced himself which was very impressive. A lot of companies do not believe in customer service but small things like that mean a lot when you are spending money. My vehicle was completed as promised, not that I would have been upset if it had taken longer but I was impressed. I would reccommend Gerber to my family and friends.

James B

MD - 8528 Baltimore National Pike, Ellicott City - 6/17/14

I was very satisfied with the results of the repair done on my vehicle. The car looks great and you would never know that anything had been wrong. I was also very impressed with Michelle M. and Jill M. Between the two of them, I was regularly kept up to date on the repairs and they also helped to have my car sent over to Acura service to have routine maintenance taken care of while the car was in the shop.In was refreshing to work with folks who were so focused on keeping me informed and it was also wonderful when I picked up my vehicle (at the very end of the day on a rainy Friday) and Michelle and Jill were still there and took care of getting my vehicle back to me by the weekend. Great work and great service...thanks to everyone who worked to make this a pleasant experience.

Mary H

MD - 9943 Washington Blvd, Laurel - 6/13/14

They went far and beyond to fix my car and did such a fantastic job. Everyone was so nice to me and also cleaned my car top to bottom.

Marie M