Naperville, IL - 1880 La Salle Ave

IL - 1880 La Salle Ave, Naperville - 8/2/13

Our experience with Gerber was perfect from start to finish. Everything was handled in a very professional and timely manner. The staff was terrific as well. Jason was very thorough in his explanation of the repair process and gave us an accurate time frame for completion. We will definitely return as necessary.

Tina M

IL - 1880 La Salle Ave, Naperville - 6/18/13

It was a great, easy experience. Everyone was nice / friendly, the repairs were completed on time and the work was great. I also appreciated the thorough inside cleaning, too! (It was pretty dirty in there...)

Todd F

IL - 1880 La Salle Ave, Naperville - 6/1/13

Very satisfied with everything. Exceptional service, communication (Jason Podulka), and most of all workmanship. Thank you very much!

Michael R

IL - 1880 La Salle Ave, Naperville - 5/25/13

Very clean, courteous, professional and prompt. I was very impressed by the staff, work performed and timeliness. I hope I never have to come back, but if something happens to my car, I will definately come back to this shop.

Ric R

IL - 1880 La Salle Ave, Naperville - 5/24/13

Unfortunately our car has been to your shop twice, but fortunately both times we have received excellent service. Your staff is very cordial, and it is not just the receptionist area. The quality of work is excellent. The service person explains what is expected, what is involved, how long it will take, and the car is delivered (for pickup) show room quality. I was leery when your company name was an option (being unfamiliar with your name for car repairs - more so known as the glass repair/replacement). Now, if i ever hear anyone needing collision repair work, i would not hesitate to suggest your company/service/location. Keep up the great work.

Michael D

IL - 1880 La Salle Ave, Naperville - 5/22/13

Excellent experience from start to finish. Everyone was nice and very professional. My car looks wonderful. Communication was excellent as well.

Karen M

IL - 1880 La Salle Ave, Naperville - 5/17/13

Everyone at this location was so courteous and helpful. All repairs were done in a timely and professional manner. I would highly recommend this facility to otheres. We had a great experience!

Sue V

IL - 1880 La Salle Ave, Naperville - 5/8/13

Very good, professional, and timely service.

Mostafa B

IL - 1880 La Salle Ave, Naperville - 3/9/13

Damaged vehicle was repaired within time frame--General Manager was a professional explained repaired areas and repeated about life time warranty on the repaired.

Abdul K

IL - 1880 La Salle Ave, Naperville - 2/26/13

Great daily follow up status! Done prior to promised day and time! Looks Great!

James B

IL - 1880 La Salle Ave, Naperville - 2/16/13

Great service ! Car was ready when they said it would. Jason was outstanding

Mike L

IL - 1880 La Salle Ave, Naperville - 2/11/13

Repair work was done on time as promised, to my entire satisfaction. All the staff members were very helpful and knowledgeable. Good place to take your vehicle to.

Chandra R

IL - 1880 La Salle Ave, Naperville - 2/11/13

I initially went to Gerber to see Ed Seratt the General Manager at Gerber Collision on 1880 LaSalle Ave Naperville, after a recommendation from my Allstate agent. I wanted to repair my front bumper cover and fix a deep scratch in my 2009 Hyundai Genesis (which I dearly love). While not wanting to file a claim with Allstate my agent sent me to Ed because he knew of his great service and prices. Boy I thought that was going to be it. Gerber did a great job fixing my car and for a fair price. Within two blocks and two minutes of picking my car back up on an October Friday afternoon, I was T-boned at an intersection. After dealing with the situation, nobody was injured, I had towed back over to Gerber for repair. Gerber dealt soooo well with the corporate Allstate adjusters, who were not the fastest to respond or deal with the issues that ... arose. The whole staff was amazed, obviously that that accident occurred, and they genuinely felt bad for me (just bad luck!) While they were doing an amazing job putting my baby back together, my wife was in a fender bender. I took her car over to Gerber and they fixed her 2005 Honda Accord to just like new!!! Once they completed the body work, they took it for a test drive and noticed an engine noise. The accident was in the rear of the car and did not or should not have affected the engine. They did what many companies wouldn’t do, they drove it over to a well trusted Hyundai dealer. While Hyundai attempted to fix the engine, having to rebuild the top part of the engine, and then having to place in a whole brand new engine, Ed and the team at Gerber were my great representatives and kept me inform about what the process was of my car. While I was within my car for three months during this whole ordeal, Ed and the Gerber team worked very hard at trying to limit my inconvenience and helped me arrange a rental car at no cost to me after my 30 day insurance coverage ran up. The team at Gerber are such caring people that they took care of anything and everything I asked for. I am not a very patient person (especially when I want my Genesis back) and they bent over backwards to help me every time I called, which was at least three times a week. I am a Naperville ( this location) Gerber customer for life!!!!! (Although, hopefully I will not see them too soon…but I know if I need them for anything, they are there! Thank you Ed, Lindsey, Lucy, anyone who I spend too much time on the phone with dealing with my concerns, and the whole Gerber Naperville team (especially all the people who worked very hard to make our cars look amazing!) BTW I never write reviews, and although this is long, there was much more drama caused by everyone but Gerber, that they took care of and never made me worry about! read more

Christopher W

IL - 1880 La Salle Ave, Naperville - 2/11/13

Satisfied with work done. All personnel that we dealt with were helpful and courteous.

Tyler S

IL - 1880 La Salle Ave, Naperville - 2/7/13

Car looks great. Got it back the exact day promised.

terrence p