Naperville, IL - 1880 La Salle Ave
IL - 1880 La Salle Ave, Naperville - 1/31/13
Although the insurance company was difficult to deal with, Gerber handled almost everything. Repairs appear to be very well done. I would have future repairs done here.
IL - 1880 La Salle Ave, Naperville - 1/31/13
You have done a great job, restoring the vehicle! Thanks a lot! As always, in the past and now, it has been a sheer delight and a very pleasurable experience dealing with you and your company staff.
IL - 1880 La Salle Ave, Naperville - 1/30/13
Superb service by estimator Jason; and also everyone at this location!!! They went above and beyond with the repair on my 2002 red Honda Civic.
IL - 1880 La Salle Ave, Naperville - 1/24/13
They did a great and timely job
IL - 1880 La Salle Ave, Naperville - 1/21/13
They have great customer service!! ! Did a great job on my car wouldn't mind making Gerber my regular repair sohop
IL - 1880 La Salle Ave, Naperville - 1/3/13
I received an update phone call twice a week. Everyone was a pleasure to work with and the car looked great and drove great. I was very impressed w/everyone at this loction. Great service! Well done Gerber!!
IL - 1880 La Salle Ave, Naperville - 12/24/12
I had a very good expreriencewith my Mitsubishi Spyder Eclipse from December 17-21 -- needed extra time as the delivered bumper was not accepted by Gerber -- NO problem! The free Enterprise rental was an added plus! I will certainly recommend this location to others.
IL - 1880 La Salle Ave, Naperville - 12/11/12
I want to recognize the outstanding service provided by Mr. Joe Swantek on Tuesday, December 11th, 2012. He handled an issue with my side mirror very courteously and expeditiously, and he did it right on the spot. Please be assured that I will bring all my collision and glass repair business to Gerber from this day forward. I wanted you to be aware of the outstanding customer service provided by Mr. Swantek.
IL - 1880 La Salle Ave, Naperville - 11/26/12
I wanted to send you a quick note to Thank You and your colleagues at Gerber (91880 LaSalle Ave, Naperville IL)....For making my experience of getting my car repaired... quick and relatively pain free...All the things that made my customer experience at Gerber a Great Experience · The courteous and helpful girls at your front desk…. o The clear and quick estimate by Jason… § The Special arrangements to drop my car off at my house….. I have had a couple car accidents in my lifetime... and this repair was by far the easiest..
IL - 1880 La Salle Ave, Naperville - 10/5/12
"Repair and customer service were outstanding. I loved the short emails received during the process telling me the status of the repair and how the "car was doing." It made it very personal and it made me feel that the vehicle was in good hands. Although quoted 2 weeks for the repair, it was done in a little over 1 week and they were trying to get it done sooner but had issues in finding parts. When I picked up the vehicle, the receptionist was extremely courteous and friendly. The estimator, Jim, made sure to come out to the car, walk me through the changes, answer my questions, etc. In today's world, where customer service seems to have taken a back seat (no pun intended), the Gerber team at the Naperville location has demonstrated that customer service is still Number 1 and they go out and prove it. You have a customer ... read more
IL - 1880 La Salle Ave, Naperville - 9/17/12
"Just a quick follow up. I am having absolutely no problems with my Equinox and am very, very pleased so far! My son, from Indiana where we used to live, came to visit with us last week and commented on my nice car (first time he has seen it). I told him it was the one involved in the July accident that we told him about and looked pretty banged up when I left it behind in Illinois. He graduated from a tech school in Indianapolis years ago and degreed in body work, paint and finish. He never got into the business though but has done some on the side jobs for friends and is very picky about how he does a job! He looked it over closely and said "dad, looks like they did a really nice job!" If my son says something, he means it!!"
IL - 1880 La Salle Ave, Naperville - 9/13/12
My car looks beautiful! The people at Gerber were terrific. They were so helpful and friendly I did not have to worry about a thing. So glad my Allstate agent sent me there. My car was damaged at chick fil A by a flying umbrella. The insurance check was sent to me by Sedgewick Ins. My car looks brand new thanks to great work and good service..
IL - 1880 La Salle Ave, Naperville - 8/22/12
Hello Michael. Just a short note of appreciation to all at Gerber Collision and Glass for the great service in the repair and reconditioning of my damaged Chevy Equinox. I had a nice drive back to Nebraska, even had a first hand opportunity to see what rain looks like as I drove through Iowa! The car performed just fine with no problems evident during the trip and for the past week. Nice to have it back! Thanks again for the fine service and excellent customer treatment. If we meet again, let's hope it's a social encounter and it's not by accident!
IL - 1880 La Salle Ave, Naperville - 8/21/12
I am truly satisfied with the repair qork done on my 2009 fusion. You can look at it and it doesn't even look like there was damange. The people that I have had contact with have been a pleasure to talk too. I would reccomend Gerber to anyone that needs damange repair. Thanks Again for everything. Mrs. "K"
IL - 1880 La Salle Ave, Naperville - 8/1/12
My 2010 HHR was the innocent victim of a parking lot hit-and-run. Upon recommendation of my insurance company, I took it to Gerber on LaSalle Street in Naperville, IL.. The estimator, Jason, and Stacia, who was at the desk, could NOT have been nicer. A thorough estimate was done, and since I was going to get a complimentary Enterprise rental, decided to have the work done there. In only 5 days, they got everything fixed, and when I picked up my car, I wondered if they had painted the whole thing or just the front where it was damaged, it looked so good! They were very good about contacting me with progress reports and keeping me informed--very important, since this is the first time I've ever had to have this sort of work done! Everyone was patient and polite and a great hand-holder! If the unfortunate ever happens again, I would ... read more
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