Naperville, IL - 1880 La Salle Ave

IL - 1880 La Salle Ave, Naperville - 7/19/12

Dear Gerber, To Ed Seratt and the rest of the team at the Gerber Collision in Naperville, IL on LaSalle Ave. My name is Scott Lorenz and I own a black 2008 Toyota Camry. I recently (July 10 - July 18, 2012) had my car in at your location for some repairs on my car due to a small accident. You and your team did an AMAZINGLY EXCELLENT job on my car!! Although, there were a couple of minor set backs the first time i came back to pick up my car, but you really took care of your customer by showing that you care about my car as much as I do. I GREATLY appreciate your customer satisfaction and bringing my car back to nearly showroom finish!! I cant thank you enough. I will be HIGHLY recommending your location to anybody I know who needs body work. Keep up the GREAT work!! Thank You, Scott Lorenz

Scott L

IL - 1880 La Salle Ave, Naperville - 6/16/12

Great Service! Everything ontime and fine work.

e s

IL - 1880 La Salle Ave, Naperville - 6/15/12

"The service was excellent. Jason took the time to go over the used parts that were ordered for my 15 year old conversion van . He would not accept any parts that were inferior. The doors that he accepted were excellent and the van looks as good as new. Jason and the others at Gerber recognized that my van is important to me and that I want to keep it as long as possible, even though it is "old". They worked well with my insurance company to that end. I really appreciate the great service we received from the office staff to those who did the repair work and great paint job."

carol d

IL - 1880 La Salle Ave, Naperville - 6/9/12

Brought my car in which had $10,000 in damage to get repaired. Everyone I spoke with was very courteous and took the time to answer all my questions. They kept me up to date on the progress of the repairs and explained everything they were doing. The car turned out great and I am definetly a much happier car owner! I have no hesitation in bringing my car to get repaired there and am 100% confident th the people who are doing the work. Thanks for a great experience guys! You'll definetly get my recommendation..

Chad H

IL - 1880 La Salle Ave, Naperville - 6/6/12

"Great, timely service. Friendly, courteous, and helpful people. I would highly recommend this establishment to anyone in need of collision repair. A special "Thank You" to Jason, Sean and Anastasia!"

Ronald Z

IL - 1880 La Salle Ave, Naperville - 5/24/12

I wanted to drop a note that I just picked up my Cadillac CTS and I was very pleased with the qualtiy of work and the communication from your company, especially Stacia Arbet. I will definitely recommend Gerber Collison and Glass to others. My car looks new again! Thanks, Joe Mollish

Joe M

IL - 1880 La Salle Ave, Naperville - 1/5/12

Stacia, My apologies to you and the others who have left messages. It's been a hectic couple of weeks. Yes, I am pleased with my vehicle repair. As always, your team has made a difficult situation manageable. I very much appreciate everyone's kind, timely,a nd patient assistance! Happy New Year! Amy

Amy

IL - 1880 La Salle Ave, Naperville - 9/29/11

Very professional and friendly service. I couldn't be happier!

Alisa W

IL - 1880 La Salle Ave, Naperville - 9/22/11

Quick repair; professional attitudes and service. I would go to this location for my next repair.

Victor W

IL - 1880 La Salle Ave, Naperville - 8/24/11

"Dear Mr. O'Day, I am writing you to give your organization, in particular the Route 59 Naperville location a review. I recently had some minor repair work on my 2006 Escalade completed by Gerber. In fact, i just picked up my automobile a few minutes ago. I'll start out by saying that Jeff at this location was courteous and attentive to my repair issues. Jeff quoted 2-3 days for the repair work to be completed, and true to his word, my car was ready for pick up on the 3rd day. Additionally, the work performed on my hood and front bumper was extremely well done! More importantly, there was a little issue with my vehicle and how it was stored during a rain storm on Aug. 23rd. I brought this to Bob and Jeff's attention, and not only did they calm me down, they listened, and showed sincere appreciation for my concern. That is something ... that is so rare these days by the way. Bob immediately took action and rectified the issue to my satisfaction. Bob resolved this minor issue, and his and Jeff's handling of the situation was extraordinary. Upon my arrival to pick up my car on Aug. 24th, i found my car to be clean and parked right up front. I went into pay for the services, and was informed that Bob had performed some additional minor work on the "fenders" of my Escalade at no additional charge. That was a pleasant surprise, and much appreciated. Bob did not have to do this, but the fact that he did it, without making a big fuss about it was just absolutely uncommon. This is the 2nd time i have entrusted my Escalade to Gerber for repair work. I am once again, very, very pleased with the quality of workmanship, and more importantly the customer service from the entire office and its staff. I hope you will recognize the great service that Bob, Jeff and the entire crew at the Route 59 Naperville Location performed. They have earned a client for life, and I will speak highly of Gerber whenever I have an opportunity to share this story with anyone. Best regards, Nik Veerachat " read more

Nik V

IL - 1880 La Salle Ave, Naperville - 8/14/11

The service was very good. Joe kept me up to date of the progress of the repair.

Phillip K

IL - 1880 La Salle Ave, Naperville - 7/23/11

The manager and staff was professional and very efficient. They communicated and kept me in the loop.

Marilyn D

IL - 1880 La Salle Ave, Naperville - 6/13/11

This was the second time we used Gerber and have been very pleased. The costs and processes were explained carefully and the work was done well. Gerber also did extra work w/o charge and our car looks great!

Roger S

IL - 1880 La Salle Ave, Naperville - 5/31/11

I have no complaints about my service. Joe and his staff were very friendly and accommodating. They explained everything thoroughly and they went beyond my expectations for service.

Laura L

IL - 1880 La Salle Ave, Naperville - 5/25/11

The people at Gerber in Naperville were friendly, responsive and efficient in servicing my repair. The repair was excellent - completely satisfied. This was my second time at this facility.

David S