Plainfield, IL - 16000 S Lincoln Hwy
IL - 16000 S Lincoln Hwy, Plainfield - 11/23/14
I was treated with the utmost courtesy, efficiency, convenience, competency and accommodation! Even a couple of minor items that were unrelated to the accident that brought me in for service were enthusiastically handled for me, at additional charge. However, all repairs were very reasonably priced! I could not believe how staff coordinated the rental car service, insurance claim and appointments to fit my needs so readily. As odd a statement as it may sound- barring any physical injuries- if one is going to have an automobile accident, Gerber makes it almost a pleasant experience!
IL - 16000 S Lincoln Hwy, Plainfield - 11/20/14
I live appx 15miles away from this facility (old collision revision) I was extremely happy that the same crew was still there, especially Tony C., for such a young man, he is always professional, very detailed, and the work is always perfect. His whole crew from the friendly lady that greets you to the crew in the repair facility, they make you feel welcome. Shop is always clean. The above reasons are why I don't mind traveling the distance I for competent friendly service. I own 2 Lexus' and one Honda unfortunately I had to have work done on all, but extremely happy with the out come and attention to detail.
IL - 16000 S Lincoln Hwy, Plainfield - 10/29/14
I have been dealing with Collision Revision for many years. Actually my parents did as well. I have always been super happy with the workmanship when I have had repairs done. The employees that work at that location are are so professional and kind! The office grils Ruth and Laura are wonderful!, and Tony Combs (Manager) at that location is wonderful as well!!! I am quite sure Gerber Collision & Glass will keep the hightest quality of work as well
IL - 16000 S Lincoln Hwy, Plainfield - 10/28/14
Extraordinarily professional!!! I was kept informed of what was going on throughout the repair process. Gerber handled interaction with insurance company when repairs beyond those in the initial estimate were needed. Vehicle was delivered on time. Repairs look great!! They took the time to clean the vehicle inside and out. I can't think of anything that was done less than perfectly. I had not had collision damage in quite some time and did not really know what to expect. Absolutely a great experience!!!
IL - 16000 S Lincoln Hwy, Plainfield - 10/27/14
They provided great service and the car looks great. I appreciate that they cleaned the car for me. They were very accommodating and worked closely with the insurance company.
IL - 16000 S Lincoln Hwy, Plainfield - 10/19/14
Nice work, completed work early, kept us informed on progress0
IL - 16000 S Lincoln Hwy, Plainfield - 10/17/14
Quick work. Did a wonderful job. And a great experience. highly recommended
IL - 16000 S Lincoln Hwy, Plainfield - 10/17/14
Tony, Jim and the rest of the team are amazing, professional and do a great job. This was not my first visit to them for a reapair and in the futere, I hope I don't need them, but if I do need a repair I would not go anywhere else. Thanks everyone - great job! My car looks amazing!
IL - 16000 S Lincoln Hwy, Plainfield - 10/14/14
I have been in the insurance claim business for 27 years. I did not tell Jim W. this at the start of the repair process. I was blown away by his level of customer service and keeping us informed of the process. Jim was very professional. He regularly called us to give us a status on the repairs. When hidden damage was found Jim again called us to inform us of the process. He then followed up 3 more times during the repair process to keep us informed. This is unusual in the fast pace of today's insurance claim world. Most shops will simply call you when it is done. If you want to know why there is a delay with repairs, with most shops you have to call to find out. I was very pleased with the level of customer service Jim W. provided us and we would definitely use Gerber Collision in Plainfield, IL again. Jim W. is an asset to your company.
IL - 16000 S Lincoln Hwy, Plainfield - 10/10/14
Job was finished ahead of time, bumper looks fine. Buffed scratches look better. Returned very clean inside and out. Jim W even delivered it to my house bc I could not get there to pick it up. Very pleased with service, many thanks.
IL - 16000 S Lincoln Hwy, Plainfield - 10/8/14
I was kept informed every step of the way with my car. It was fixed in a timely manner. Your staff wad very friendly and helpful. I would recommend your business to family and friends. Having gone thru a hit n run accident, with a cat that I only had for four months, want as bad as I thought it was going to be. Your team's professionalism made the transition smooth without any headaches.
IL - 16000 S Lincoln Hwy, Plainfield - 9/29/14
From the minute that I walked in everything went very good . Starting with Laura and then the estimator Ron. I came in on a Monday late afternoon and was able to bring the car in on Thursday morning. Picked up the car on and Monday finished and a beautiful job. Special thanks to the painter.
IL - 16000 S Lincoln Hwy, Plainfield - 9/29/14
Did an outstanding job on my car!
IL - 16000 S Lincoln Hwy, Plainfield - 9/26/14
Tony C. General Manager and his staff provided uncomparable customer service. I brought my daughter's under-insured vehicle (no collision) to Tony following a rear end collision with a semi. Her car suffered what appeared to be major front end damages. Tony assured me her story of a low speed impact accident was true and explained in detail the nature of damages verse potential damages. I gave him my absolute maximum out of pocket budget amount and when the the bill was finalized it was under by $1000.00. The car was picked up from my home and delivered back to my home following repairs in show room condition. Tony and staff reached out to me in keeping current with the costs and estimated time of completion. The service was outstanding. The price was a relief and the quality of repairs exceptional. Tony Combes please run for president.. ... read more
IL - 16000 S Lincoln Hwy, Plainfield - 9/22/14
A GREAT EXPERIENCE! MY VAN LOOKS AS GOOD AS NEW. THERE WAS A LITTLE HICCUP REGARDING THE HEADLIGHTS AND WHEN I RETURNED TO THE SHOP, THEY HANDLED IT IMMEDIATELY AND WERE VERY APOLOGETIC. I WILL SPREAD THE WORD, GERBER COLLISION IS THE BEST.
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