Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 9/23/14
Carrie (front desk) and Scott (adjuster) were outstanding. We had a personal deadline requiring our vehicle and they made it happen. I would definitely recommend this location to my friends and neighbors. No hassle - all outstanding customer service.
IL - 6200 Berkshire Dr, Crystal Lake - 9/14/14
The people were friendly, the repairs were done quickly, and the work was excellent.
IL - 6200 Berkshire Dr, Crystal Lake - 9/13/14
I thoroughly enjoyed my experience with Gerber. The e-mails and calls as the repairs were done showed concern for their customer. The company is certainly customer oriented.
IL - 6200 Berkshire Dr, Crystal Lake - 9/13/14
handled professionally and on a timely basis and the car was immaculate when picked up
IL - 6200 Berkshire Dr, Crystal Lake - 9/10/14
Service was fast, great customer service. Carrie, the receptionist was fantastic!
IL - 6200 Berkshire Dr, Crystal Lake - 8/21/14
This is the second vehicle you have worked on and I'm totally happy with everything they did.
IL - 6200 Berkshire Dr, Crystal Lake - 8/1/14
Happy with repair, looks good. Not happy that the rest of the car feels sandy, or bumpy.
IL - 6200 Berkshire Dr, Crystal Lake - 7/27/14
Good estimate and rental car. Repairs done in a timely and professional manner. Office staff was very good even though they were very busy.
IL - 6200 Berkshire Dr, Crystal Lake - 6/19/14
Can't tell there was any damage
IL - 6200 Berkshire Dr, Crystal Lake - 4/20/14
Were done ahead of time, were very nice and did great work.
IL - 6200 Berkshire Dr, Crystal Lake - 3/24/14
The service I received at the Crystal Lake location was excellent and efficient. I received my car a day early and it looks great.
IL - 6200 Berkshire Dr, Crystal Lake - 3/6/14
Dawn and Joe at the Crystal Lake location were absolutely wonderful. I am just "wowed" at the level of professionalism, thoroughness, and customer service they provided me. They provided me with a quote on the spot, and when it came time to fixing the damage to my door, they got in done in half of the time. They kept me posted on status updates along the way as well. They made me feel at ease and assured everything will be okay. And it was. Thank you Dawn and Joe so much for your service!
IL - 6200 Berkshire Dr, Crystal Lake - 2/17/14
We have used Gerber's service 3 times now and have always been fully satisfied. They do excellent work, are honest, polite and friendly. They communicate well and let us know if there will be any delay - usually due to parts not arriving on time. They are on the State Farm preferred list. I had an unfortunate encounter with a deer recently, and just picked my car up today. Joe worked with me and was great. Dawn, the receptionist is very friendly and efficient. My husband and I have every confidence in this group.
IL - 6200 Berkshire Dr, Crystal Lake - 1/23/14
The experience was Great! I was well informed by text messages. The staff was terrific. My truck looks beautiful! Thanks for a great job!
IL - 6200 Berkshire Dr, Crystal Lake - 12/16/13
Joe was simply terrific. He kept us up to date with all of our repairs and made sure that our car was delivered in a timely manner and with the best quality. Dawn was great too. Always kind and helpful. We will definitely return if we ever need work done on our cars. Thanks!
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