Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 6/15/13
The service, professionalism, friendliness and overall service was an A+! They were amazing! This is the first survey I have ever filled out, but I wanted to take the time to do this one! Wow! I will ALWAYS recommend Gerber in Crystal Lake, Il.!
IL - 6200 Berkshire Dr, Crystal Lake - 5/25/13
Very fast service. They inspect all parts before installation and replace any that are defective. Polite place todeal with. Thanks
IL - 6200 Berkshire Dr, Crystal Lake - 5/20/13
My daughter had an accident the service I received from Gerber was top rate. All the staff was wonderful and knowledgeable, we were kept updated on the repair process. Very happy and will Wreck-ommend Gerber to all.
IL - 6200 Berkshire Dr, Crystal Lake - 5/5/13
I specifically asked the insurance company if I could have the work done by Gerber because I had been treated well by Gerber in the past. Although I did not have a lot of damage, the repair was done quickly and well. I brought it in on Tuesday morning and it was done by Friday, which increased my satisfaction with the decision to have Gerber do the work. My estimator was Joe Cichanski, who was very professional during the estimate process and called me later in the day with the estimate information and then again on Thursday with an update. All the folks at the Crystal Lake shop treated me well, so I would regard the transaction as a very positive exeperience. Gerber remains my first choice in the event future collision work is needed. I would also have no problems recommending Gerber to others. Kai Lieber
IL - 6200 Berkshire Dr, Crystal Lake - 4/23/13
Far exceeded all expectations! The car looks like new - inside and out!! Thank you.
IL - 6200 Berkshire Dr, Crystal Lake - 2/13/13
very good service. #10
IL - 6200 Berkshire Dr, Crystal Lake - 1/13/13
Repairs took longer than predicted because of hidden damage, but we were kept informed every step of the way. The car looks great - they even cleaned the inside!!! They really worked hard to make sure everything was perfect. A great big thank you to everyone there.
IL - 6200 Berkshire Dr, Crystal Lake - 1/3/13
Once again we were extremely pleased with our estimator Scott Behm who presented details on possible additional costs and very helpful service from Dawn the secretary. The repair was done quickly and the work was wonderful. Excellent service and we truly appreciated the $100.00 off coupon since the work was not be claimed on our insurance. Job Well Done!!
IL - 6200 Berkshire Dr, Crystal Lake - 12/24/12
This is the second tome I have used this location. I have been very satisfied with the service of the people there and the quality of work. I would use them again. The relationship with Farmers makes the process simple.
IL - 6200 Berkshire Dr, Crystal Lake - 12/22/12
These folks were AWESOME!!! I would recommend them to anyone. Very courteous, very knowledgeable, and my van was done on the day they told me and kept me informed along the way as to the work being done. Plus, they cleaned the inside when done!! Yeah!!
IL - 6200 Berkshire Dr, Crystal Lake - 12/20/12
I am very pleased with the work that was done on my car! Scott Behm explained everything to me, very nice, excellent customer service. My car looks better than my expectations, I will strongly recommend this place to everyone I know that will need any work done!!!! Thank you all very much. Sincerely J.M.
IL - 6200 Berkshire Dr, Crystal Lake - 12/8/12
What could have turned into an agnozing situation with a collision repair, even though the other party's insurance was responsible for payment, Gerber really made my day. I cannot begin to say enough kind words to compliment Scott Behm & the Gerber Team for the professionalism, dedication, and thoroughness in repairing my vehicle. From arranging a rental, finding additional damage not on the original GEICO estimate, and their concern for my satisfaction, I would like to say Thank You!!!!.I will highly recommend Gerber anytime. Best Regards, Bob Schaack
IL - 6200 Berkshire Dr, Crystal Lake - 11/27/12
We have used the Crystal Lake Gerber for many years because of their good service,great work and promptness. We also appreciate the ease of getting a rental car when needed. I had a repair done a couple of months ago and the work was completed two days early and as always...a great job was done. This last time was an exception to this.....it surpassed my expectations!!! Scott Behm treated me so well and fixed my car on the spot as a courtesy. I can't express my gratitude enough. Thank you to all of the people at the Crystal Lake, IL Gerber ; they are always treat me and my family very well.
IL - 6200 Berkshire Dr, Crystal Lake - 11/26/12
Had our drivers side door fixed back in September. Not due to an accident - the door check needed to be replaced. The folks at the Crystal Lake were wonderful! I waited for the repair, they fixed our car in less time than anticipated and even washed it! What a knowledgable, courteous staff!
IL - 6200 Berkshire Dr, Crystal Lake - 11/25/12
I was highly impressed with the Crystal Lake Gerber Collision & Glass. I was recently involved in a minor car accident with my company car. My first meeting for an estimate was with Scott Berg. He was beyond kind and helpful. It is rare nowadays to find someone so great to deal with. The receptionist was extremely friendly and helpful as well. The work on my car was done ahead of schedule. Every interaction I had with the Crystal Lake location was superb! I will highly recommend this location to all. Thanks so much for a job well done!
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