Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 4/13/16
Greg did a great paint job and body work. The two front office ladies were great and answered all my questions. Stephanie did a great job of feedback and giving me updates on my car.
IL - 2360 Ogden Ave, Downers Grove - 4/8/16
Gerber Collision & Glass has been AWESOME !!! The facility, employees, and services were the BEST !!!!! Have a body shop I normally go to, but they were booked up for weeks. Decided to try Gerber Collision, so glad I did. They did a SUPER Job on my van, I was very satisfied ! They were so friendly, great to deal with, and made you feel right at home. Will definitely return ! Thank you Ray, Anna, Wendy, and Team, for a perfect, stressless experience!
IL - 2360 Ogden Ave, Downers Grove - 3/24/16
Everyone was very kind and hospitable to me while I was there. I had a super hassle free service and I got my car back MUCH sooner than expected!
IL - 2360 Ogden Ave, Downers Grove - 3/19/16
Finished in 3 days when it should have taken at least a week. Very pleased with the text and call updates. Also thrilled with the seamless transition in and out of the rental car. Many thanks to Luis for describing the work that was completed and Wendy for reminding me to grab my ipass out of the rental car, upon my return. Hope I don't have to see you again, but if I do, I know you'll take care of me!
IL - 2360 Ogden Ave, Downers Grove - 3/9/16
I have been to Gerber several times before and had a great experience, and this was no different. Quality and service is always excellent. This time it was outstanding, however. Two employees stood out: Wendy and Ray. Wendy works the front desk and, in the short time I was waiting in the lobby, she handled each customer with courtesy and often humor. To me, the front desk is one of the most difficult jobs. Customers don't want to be there because something bad happened to our cars; we are worried and wondering how things will be handled. Wendy made us feel at ease, joking in a lighthearted way. Then there was Ray. There were a few minor dings that I expected to be included with the other work. Apparently they were not included in the job order, but Ray explained it to me and then took it upon himself to fix them (and many more!!) while I ... read more
IL - 2360 Ogden Ave, Downers Grove - 3/7/16
5 Stars Car looked great when we received back. The car was repaired within a week. A extra piece was order for us - we stopped back for the piece to be put on which was quick and they even washed the car. Very satisfied with experience.
IL - 2360 Ogden Ave, Downers Grove - 3/3/16
I called Gerber with an issue with my front bumper. The woman who answered the phone was extremely helpful and let me know I could bring it right in and the possible outcomes that might occur. When I arrived, Ray examined my car and quickly resolved my problem. He made sure I knew what had gone wrong and exactly what I needed to do next. I arrived in a car that was unsafe to drive with a great deal of anxiety about what was going to happen and how expensive it was going to be. Within a short time of arriving at Gerber, Ray had me back on the road in a safe vehicle. The experience I had at Gerber with Ray and the staff was extremely positive. I am very glad I chose to bring my car there, and they will definitely be my first choice every time.
IL - 2360 Ogden Ave, Downers Grove - 2/25/16
Ray gave excellent costumer service. Thank you. I will recommend you to my friends and family. Ray was very courteous he explained what was going to be done, this time. He dropped me off at my home so i would not have to sit at the shop for hours, then delivered my car back to me after he test drove it. Thanks again.
IL - 2360 Ogden Ave, Downers Grove - 2/22/16
A great Service Center. Everyone there was OUTSTANDING!! The two women at the front desk ,Anna and Wendy, were very friendly and professional!!!!!!!!
IL - 2360 Ogden Ave, Downers Grove - 2/6/16
My car looks brand new, I am so impressed. All of the repairs happened exactly how they said it would be, they called twice during the week it was there to tell me how it was going, and had it done when they said it would be done. I could not be happier. True professionals.
IL - 2360 Ogden Ave, Downers Grove - 2/5/16
Great service, Car looks fabulous. Desk help was so friendly and helpful. Wendy made us feel welcome and kept us appraised of the progress.
IL - 2360 Ogden Ave, Downers Grove - 2/4/16
good experience
IL - 2360 Ogden Ave, Downers Grove - 2/1/16
My experience from day 1 was excellent. Jason gave us a reasonable estimate to repair the body of my car. He gave us a tour of the body shop and was most informative. Anna was very professional and hospitable. I was able to leave my car at the shop beyond the completion date as I was on vacation. In addition, when I went to pickup the car I noticed a small chip Ray offered to take care of immediately. I brought the car to the shop the following Monday and it was fixed in less than 10 minutes. I would definitely recommend Gerber to my friends. Thank you all for your great service.
IL - 2360 Ogden Ave, Downers Grove - 1/22/16
Great customer care provided by Garry, Wendy and Anna! The car repair was excellent, and it was completed well ahead of the estimated completion date.
IL - 2360 Ogden Ave, Downers Grove - 1/21/16
Just picked up my vehicle and still surprised by the service. Jason, Louis, Anna and others were incredible. There is too much to say about the service, but I wanted to say thank you. I wish you were in a different business so I could use you more frequently. I teach college business classes and consult with companies. You can be sure that I will be raving about your service. Such a wonderful surprise considering how disappointing business can sometimes be these days. Anna walked me to my car and I had to stop to collect my thoughts I was so surprised. There was another couple there very happy with service, so it mustn't just be me. Thanks for being great folks and a great company. Incredible.
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