Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 3/22/13
I had previously used the services of Gerber. Once more I was very satisfied with the service and the workmanship. The explanation of the estimate for the job was so thorough and detailed that, once completed, the only question I had was “When can you start?” The staff took the car immediately and had it ready in just two days, as promised. Without a doubt, I would recommend Gerber to anyone needing auto body repair services. Ruben F.
IL - 2360 Ogden Ave, Downers Grove - 3/15/13
Small collision repair and paid out of pocket. Gerber is the place! Didn't bother to get an other estimates they are so customer orientated . Greater repair , service tech informed me of online coupon repair completed ahead of scheduled due date. Look great Only place to go in western suburbs -hope I don't go there too often but nice to know where you should go if accidents happen Jeff and all the staff are really professional
IL - 2360 Ogden Ave, Downers Grove - 3/15/13
I am very satisfied with the rear bumper repair your provided me. The car smells and appears new, which my friends also notice.
IL - 2360 Ogden Ave, Downers Grove - 3/14/13
Excellent service, whole experience was wounderful, Jashua vargo went out of his way to address all the concern, i would recommend this to a friend.
IL - 2360 Ogden Ave, Downers Grove - 3/13/13
Quick service while I waited. Everyone was very polite and helpful. Overall a very pleasant experience.
IL - 2360 Ogden Ave, Downers Grove - 3/12/13
We were very satisfied with the service we received from your company. Very helpful when we dropped the car off and when we picked it up. It was finished 5 days ahead of schedule!! I will definitely recommend your company.
IL - 2360 Ogden Ave, Downers Grove - 3/11/13
"A fender bender is never fun, however, Gerber made the experience painless. I dropped the car off on a Monday morning and the rental car came quickly. After several texts keeping me up to speed on the progress and a call from Gary, my car was ready to go a few days later. Though I thought I'd left early enough from work to get there before closing, I was sad to realize the store was closed. As I prepared to pull out, I noticed a group of people talking in the parking lot. I pulled up to confirm when they open in the morning and was shocked when they said, "there's no reason to come back in the morning, we'll get your car right now!" Gary, Josh and a nice young woman opened up the store and got me back on the road. I can't tell you how much that meant. Though I drive route 88 every day, Downers Grove is a bit of a detour ... read more
IL - 2360 Ogden Ave, Downers Grove - 3/9/13
While the experience was orderly and everyone was friendly and helpful, a special recognition must go to GARY. Gary went above and beyond to ensure that my repair was completed quickly and efficiently. He was knowledgable, capable and exhibited excellent customer service. If I were his boss, i would immediately give him a raise. I have not any hesitation in saying that I would return to Gerber just because of Gary. Thank you all.
IL - 2360 Ogden Ave, Downers Grove - 3/9/13
I am very happy with the service I received from Gerber. My insurance company gave me a few choices of local companies to take my car to and I am glad I picked Gerber. They gave me updates when they said they would and I liked getting the updates via text message. I really appreciated that they were able to finish my car before their estimated completion date, and now my car looks better than it did before my accident.
IL - 2360 Ogden Ave, Downers Grove - 2/27/13
Gary Wilmoth was very friendly and helpful to me. I had a minor question and he was straight forward told me what i needed to know. when i get the courage to spend the fee on my car i will most likely be back.
IL - 2360 Ogden Ave, Downers Grove - 2/27/13
I'm impressed with the speed of completion, quality of repairs, and professionalism of the staff! I've brought cars to this gerber 3 times in the past few years, and will continue to return here in the years to come.
IL - 2360 Ogden Ave, Downers Grove - 2/8/13
Josh was very helpful and kept in close contact with us while my car was in their possession. He went above and beyond by having my car ready 3 days before the promise date. Also, when I went to pick up my vehicle and noticed damage that was not fixed Josh ordered a new mirror for me and had it painted when he didn't have to. Great service!
IL - 2360 Ogden Ave, Downers Grove - 2/7/13
The work done was great, however, some new noises are heard at odd times during drive.
IL - 2360 Ogden Ave, Downers Grove - 1/23/13
Very friendly service personel. The job was done when promised. I have no complaints. I especially enjoyed getting the updates during the repair via text
IL - 2360 Ogden Ave, Downers Grove - 1/22/13
"Timothy Layne, Production Manager, at the Downers Grove facility provided warranty service that was beyond compare. Our car had substantial collision repairs done over two years ago. We encountered a problem with the drivers side door handle, and received a quote for repair from the dealer that seemed unreasonable. I called Gerber to see if this part would be covered by the Gerber Guarantee. Initially, I found out that this part was not replaced during our previous collision repair, so therefore, not covered by the warranty. Tim followed up with me a short time later and said that they would replace the part, " I just don't like to see people being taken advantage of - the repair/replacement quote the dealer gave to you was completely out of reason" Tim went out of his way to provide superior service. He is an asset to ... read more
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