Palatine, IL - 20338 N Rand Rd
IL - 20338 N Rand Rd, Palatine - 12/13/14
Great service, starting with June who somehow remembered me from 2 years ago, and always makes you feel at ease and cared for. Quote was very fair and the job is always the best part of this location, they do an incredible job. Kept me informed of progress and delivered as promised on time.
IL - 20338 N Rand Rd, Palatine - 12/12/14
So nice- they even came and got me when it was fixed (5 days EARLY!!!). With a husband away on international travel and 3 kids- they managed to get me at m house in record time and I was on my way within minutes of getting into the facility. The car was SUPER CLEAN ( with 3 kids it was NOT the day of the accident). They seamlessly handled the USAA insurance and we had nothing to worry about. Freak accidents occur and if you need your car repaired look no further than Gerber Collision in Palatine, IL. We are not from here- only living here a year and we looked on YELP and found Gerber and we are very happy we did.
IL - 20338 N Rand Rd, Palatine - 12/5/14
June, Dana and Jim are fantastic because I received the best service here than anywhere else. I will always tell my friends and family that this is the best body shop in town!
IL - 20338 N Rand Rd, Palatine - 12/3/14
The people at Gerber Collision & Glass were so nice and accommodating. They went out of their way to fix all the damage to our van and more. They also went out of their way to have our car back to us by Thanksgiving and we really appreciated it. Thanks again.
IL - 20338 N Rand Rd, Palatine - 11/6/14
My experience getting my Toyota Sienna repaired (after a front-end collision) at Gerber Collision and Glass in Palatine was outstanding. Jim, June and Dana were wonderful to deal with - friendly, knowledgeable, courteous and professional. My van was in their shop for 5 days, and I received daily repair status updates via text messages. They provided me the estimated completion date at the very beginning, and the repairs were completed exactly on time...almost to the hour! The quality of the repair-workmanship was outstanding as well. They also stand behind their work by providing a lifetime warranty on repairs completed at their facility.
IL - 20338 N Rand Rd, Palatine - 11/3/14
I could not be more satisfied. The folks at Gerber helped me at every step of a difficult situation and helped me to an end that was perfect. Everyone was friendly and helpful. My car looks great again too. I would recommend Gerber in Palatine without hesitation
IL - 20338 N Rand Rd, Palatine - 11/1/14
The work done to repair my vehicle was excellent! I fell it it better than before. the team worked to keep me updated. They explained details about the value of using certified parts. I am delighted with the final result.
IL - 20338 N Rand Rd, Palatine - 10/22/14
The service that I received at Gerber was Terrific. Dana N.and June kept me informed as to the progress throughout the entire process. The final product looks no different than the day I picked up my car from the dealership.
IL - 20338 N Rand Rd, Palatine - 10/3/14
Excellent service. Took care of all the insurance stuff. Went above and beyond the original job. Painted the tow hitch cover as a favor. Buffed out some door scratches too. Many thanks! Highly recommended.
IL - 20338 N Rand Rd, Palatine - 10/2/14
Amazing work on my Cobalt Front Bumper and Amazing working on getting a new light and putting everything back on!! GREAT JOB & EXCELLENT WORK!! Sincerely MARK
IL - 20338 N Rand Rd, Palatine - 9/5/14
Excellent service from the beginning to the end!
IL - 20338 N Rand Rd, Palatine - 8/7/14
June was extremely polite, friendly, and helpful. She set up a rental vehicle for the woman whose car our daughter struck. This saved a lot of trouble, and probably expense, for us.
IL - 20338 N Rand Rd, Palatine - 8/2/14
Great Service! June, the receptionist got me an estimate without an appointment. She was great! Mark was excellent is preparing the estimate and scheduling a date to drop off my car to be repaired. Everyone at the shop were very courteous, professional, and helpful. I would recommend Gerber in Palatine, Illinois to anyone.
IL - 20338 N Rand Rd, Palatine - 7/9/14
I just wanted to say thank you and job well done. You guys made the replacement of the mirror on my Ford F 150 a stress free and seamless experience. It was an absolute pleasure dealing with everyone. Special thanks to June (front desk) and Mark.
IL - 20338 N Rand Rd, Palatine - 6/24/14
Was told replacement of rear bumper would take a couple days, maybe an extra day if they found they needed a part once they got inside. If that happened they would call to let me know. Eight days later I received my car. No communication regarding the delay unless I called to get the status of my car. No sense of urgency or understanding of my frustration. Insurance was paying for a rental as long as they had my car so it didn't seem to be an issue to them. No apologies. Would have understood the delay had there been the promised communication. Glad they wanted a good bumper. The car looks good but it was a frustrating experience due to the lack of communication regarding unmet expectations that they set.
Sell Your Body Shop
Sell your repair facility to North America's leader in collision repair.
Connect with our acquisition team to get started.
Lifetime Guarantee
We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee.
