Schaumburg, IL - 1001 Remington Rd
IL - 1001 Remington Rd, Schaumburg - 7/16/14
Great service and done early, too!
IL - 1001 Remington Rd, Schaumburg - 7/16/14
My car was in for front and rear bumper damage. It was supposed to take 5 days and to my surprise it only took 2 days. Great work!
IL - 1001 Remington Rd, Schaumburg - 7/7/14
This visit was absolutely flawless!!! Ability to make last minute appt. was very convenient, very prompt and friendly service by the staff. Sarah B. was exceptionally wonderful and was able to assess my needs and provide immediate and excellent service. I am a repeat customer and will continue to be. Highly recommended!!!!!!
IL - 1001 Remington Rd, Schaumburg - 6/27/14
I took my car into the Schaumburg location last week and worked with Bob S. This gentleman made my experience very pleasant. Not only was he friendly and polite, he was extremely professional and caring. It turned out the damage I came in to get an estimate for was something that could be fixed within minutes. Bob fixed my bumper, and told me that because it was so minor, he wouldn't charge me. I was flawed. This act of kindness doesn't happen often. Gerber is very fortunate to have such a professional, and caring individual on their staff. I will be sending friends and family his way. He truly deserves every referral I hope to send his way.
IL - 1001 Remington Rd, Schaumburg - 6/10/14
Gerber took over Cars Collision and honored the lifetime repair warranty (much to my surprise). They fixed it without any issues and did a great job. I am very pleased with the service and quality and the honor of this company.
IL - 1001 Remington Rd, Schaumburg - 4/8/14
The associates were friendly and professional. The work was excellent, and the final price was the same as the original quote. When I returned two weeks later with a related problem (but not caused by Gerber), they resolved it quickly and without additional charge... and they couldn't have been nicer. If I need any additional work done to my cars in the future, Gerber will the first place I visit.
IL - 1001 Remington Rd, Schaumburg - 3/12/14
Mike and daisy are great!!!
IL - 1001 Remington Rd, Schaumburg - 3/12/14
Great job!
IL - 1001 Remington Rd, Schaumburg - 3/12/14
great quick service!
IL - 1001 Remington Rd, Schaumburg - 1/24/14
The service was fantastic. When I arrived Matt explained to me in detail as to what was going to happen and how I would be updated regularly on the process of my repair. My car was done 5 days earlier than expected and when I picked it up Sean explained everything that they did and how it was repaired. My car looked beautiful on the outside and they even cleaned the inside! I had a wonderful experience and I will recommend this body shop to everyone. I also received a free rental for 5 days which saved me money as well. Thank you.
IL - 1001 Remington Rd, Schaumburg - 9/3/13
"I am writing to let you know how impressed I am with your staff at Gerber. It was late in the afternoon on Friday and I stopped in hoping to get an estimate on a small dent on my car. I was half expecting to be brushed off because it was so late on a Friday, but instead I was surprised by exceptional customer service. Bob was wonderful. I only had to wait a few minutes as he finished with another customer. I showed Bob the damage to my car and told him how it happened. He asked a few questions and I was went to wait in the TV room thinking I would be there a while. Within minutes, he was back and we went outside to look at my car again. He explained the work that would need to be done and he answered all of my questions. It is so refreshing to get that level of service, especially on a Friday. This experience left me thinking ... read more
IL - 1001 Remington Rd, Schaumburg - 8/29/13
Just wanted to take a minute to thank you for your help a few weeks ago with our unfortunate car situation. Having backed into my husbands car in the driveway, we had the inconvenience of having two cars that needed repair. Thank you so much for making the process simple and timely. Both cars were fixed in a matter of a few days and look great! My husband and I were very pleased with the workmanship, professionalism and timeliness of our experience with Gerber Collision. Hopefully we will not be needing your services again anytime soon, but if we do we now know where to go. Thanks so much Shawn!
IL - 1001 Remington Rd, Schaumburg - 7/22/13
"I visited the store in Schaumburg on Friday afternoon as my car had a run-in with the side of my garage and I needed to get an estimate. This car of mine has had bad "car"ma ever since I got it- rear ended the first week I got it, etc. The staff in Schaumburg has always been exceptional- friendly and helpful. Bob Sherman worked with me to determine what work had to be done to my car, and he had most of the paint buffed off so that we knew the full extent of the damage. It turns out that I can fix the rest of the damage with touch up paint. Bob didn't charge me anything for the work done as I was a "frequent flyer". I was definitely "wowed" by the exceptional service that I received....and thought you should know. Too often management gets complaints, but I wanted you to get good news. Please pass along ... read more
IL - 1001 Remington Rd, Schaumburg - 6/27/13
Mr. Satzke, Good afternoon. My name is Martin Smith and I brought my '09 Chevy Aveo to your facility in Schaumburg a little over a month ago. I was wowed by the customer service. Everyone communicated to me very well and the attitudes/personality of everyone I dealt with was exceptional. Bob very helpful and kept me in the loop during the entire process. The ladies at the front were just as helpful whenever I called in. I hope I never have to be in the same situation again, but I know if something happens to my vehicle, I will take it to Cars Collision Center and know my vehicle is in good hands with Bob and his crew.
IL - 1001 Remington Rd, Schaumburg - 5/22/13
I just wanted to compliment Cars Collision Center in Schaumburg for the excellent service they provided to me. My car was hit by a driver with State Farm Insurance. Cars Collision was one of the repair centers recommended by State Farm. I am so happy that I brought my car there. Exceptional service was provided from the front office when I called to set up an appointment, from Bob when he checked out my car, from the Enterprise Rental Car rep that was right on site, and your customer service rep that called me every few days with an update on my car. All work was completed just as stated on the original quote. To all the employees that I worked with at Cars Collision Center, I give the highest marks. Most importantly is that I would absolutely return if I am in need of repair service in the future and would recommend them to my family and ... read more
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