South Holland, IL - 16100 Suntone Dr

IL - 16100 Suntone Dr, South Holland - 6/10/14

Service was professional and quick. Repairs were completed ahead of the time quoted. Staff were very courteous and helpful. Had a great experience.

Calvin M

IL - 16100 Suntone Dr, South Holland - 5/30/14

An inattentive driver who was texting collided into the back of my car while I was stopped at a red light. The damage was to the rear end of our 1993 Honda which prior to the collision was in pristine condition. Unfortunately there was some confusion concerning our initial appointment at Gerber. At the time of the collision I was receiving chemotherapy and was experiencing severe fatigue so USAA, our insurance company, arranged for an appraisal of the collision damages to be completed at our home. I then followed the instructions from USAA regarding making our appointment with the collision repair shop. My husband and I selected Gerber because of their excellent reputation. When I called to make the initial appointment with Gerber I informed them that we had a written appraisal. When Robert, my husband arrived at the appointed time with ... the car and the written appraisal Gerber refused to accept the car. He was told that they did not know that we were bringing a written appraisal and that Gerber would call us to reschedule. For a variety of reasons the delay of two more weeks caused a hardship on our family. We assumed incorrectly that USAA, Gerber and us the customer shared the same information regarding policies, practices and procedures. There was definitely miscommunication. My husband and I did not feel that this was a good business practice to be turned away and forced to reschedule. We had followed all of the instructions that we were given by USAA. We don't know if other customers have experienced this refusal of service but we hope that you will look in to this situation and devise a better practice .After this mix up was sorted out everything went smoothly. Our car was repaired quickly and the repairs were flawless. The car operates smoothly and safely. When I went to pick up the car at the shop, the staff were courteous and helpful. Because I was weak from chemotherapy they brought the car right up to the front door so that I would not have to walk far. I would recommend Gerber to family and friends in need of auto body repair. read more

Patricia V

IL - 16100 Suntone Dr, South Holland - 3/28/14

Great Customer Service and the work is excellence. They keep you updated on your vehicle and it doesn't take them long to fix your car. I would recommend a friend.

Christine W

IL - 16100 Suntone Dr, South Holland - 3/28/14

Great Customer Service they keep you inform every step of the way. I would recommend to a friend.

Krystal Water W

IL - 16100 Suntone Dr, South Holland - 3/21/14

Excellent customer service. Jose excellent communication and updates while my vehicle was being repaired.

Georgia H

IL - 16100 Suntone Dr, South Holland - 3/11/14

I had service done about a year ago after being rear ended and am happy to say that the repairs have held up excellent! When I got the car back I was worried that repairs would not last or that I would be going back for other problems and am pleased that I only had to visit them once in between my busy work schedule. I was also very pleased when I did have the service done because the estimator Jose made the process quick and painless. He also gave me a few recommendations for caring for my car and answered my questions. I can honestly say that I will be back for repairs if needed be

Michael P

IL - 16100 Suntone Dr, South Holland - 2/28/14

Gerber Collision & Glass I would recommend to anyone. The Customer Service is excellent and they keep you updated on the repairs that are being done to your car. They do great work and they have life time warranty and your car is repair in a timely manner. Over all Gerber Collision & Glass is AWESOME!!!!!!!!!!!

Krystal W

IL - 16100 Suntone Dr, South Holland - 11/25/13

Service was great. All of the staff were professional and answered all of my questions. I was frequently emailed with all updates of my repairs. My car was ready within a reasonable time. I will recommend this business to all my family and friends. Thanks to all involved in repairing my vehicle.

Jamon E

IL - 16100 Suntone Dr, South Holland - 10/12/13

Service was excellent!! I was extremely satisfied with the service received. I received notifications with the status of my car repair and it was finished ahead of time. I will refer other customers to you all.

Yvette T

IL - 16100 Suntone Dr, South Holland - 10/6/13

My car was in a minor collision and my insurance company recommended me to use Gerber collision in South Holland, Illinois. I have to admit, I was very skeptical so, I said I would just drive in for the estimate and to see what the atmosphere was like I have to say the shop was very clean and professional; and me being a women I felt confident that I was getting a honest quote the estimator Mr John Thomas was great his professionalism got my business the repairs was quick and outstanding I would highly wreck-ommend Gerber collision!

Tawanna W

IL - 16100 Suntone Dr, South Holland - 9/22/13

Gerber collision & Glass service my Chevy TrailBlazer that was involved in a collision. John Thomas and his team did an excellent job on the repair of my vechile. The reception is very professional.

Gilbert B

IL - 16100 Suntone Dr, South Holland - 7/31/13

a job well done (E)

corbett w

IL - 16100 Suntone Dr, South Holland - 7/30/13

Jason and John L. Thomas, (or J.T.) were great in repairing my vehicle and providing unparallel, unravelled and spectacular workmanship, communication and customer service, that by far, exceeded my expectations. I would truly recommend both individuals and this body shop, should someone ask me for a recommendation to repair their vehicle or mine, in the future!!!

Brian H

IL - 16100 Suntone Dr, South Holland - 7/25/13

I would like to thank Jason Collazo, John L. Thomas, Nick and Sara for the awesome customer service that they provided. There was such a genuineness about them for their client. It is a pleasure to deal with a business where people are dealt with professionally while there is still a decorum of humanity. I would recommend this location to anyone. Again, thank you .

Di Ann S

IL - 16100 Suntone Dr, South Holland - 7/23/13

I had excellent service and the South Holland location. Everyone was nice & Jose Romo take great care of me, and keep me informed of what was going on with my car. I had an excellent experience!

Lillian E